9 Sep 2017 by The Management at Be Live Collection Punta Cana
Dear Guest, First of all, we would like to thank you for choosing Be Live Collection Punta Cana, as the preferred choice in the Caribbean; as well as, by the valuable time you have devoted to share your concerns. We have carefully reviewed all your observations concerning to the room assignment and we take advantage of this chance to address you our most sincere apologies by these unfortunate events. In Be Live Hotels we always do our best to allocate our privileged guest even by giving them better rooms as they have booked. Therefore, we hope you accept our most sincere apologies if you have perceived certain apathy during the check in process since actually it is not the image we want to project. I can assure you that we continuously work on details regarding our staff's behavior in order to keep the best quality of services If your vacation plans point out towards Punta Cana for a next visit, please let us know; we will be attentive to offer you a pleasant and uneventful stay. Best Regards, The Management at Be Live Collection Punta Cana
25 Aug 2017 by The Management at Be Live Collection Punta Cana
Dear Guest, First of all, we want to thank you for choosing Be Live Collection Punta Cana as your preferred choice in the Caribbean as well as by bthe valuable time you’ve devoted to let us know about you concerns. Regarding your perception about our food proposal, we take advantage of this chance to express our stance in reply to your version since the health or wellbeing from our guests is top priority. We also would like to emphasize that besides our Quality Department which carries out an exhausted spraying system during break time on each Restaurants, rooms and other facilities in order to prevent insects spread. This system is being managed on a daily basis to provide a significantly reduced of risks of illnesses caused by consuming any food products or ingredients without the sanitary controls which may contribute to the reaction of gastrointestinal manifestations. Our hotel participates in a world-renowned hygiene assurance program (Crista Amereica) that requires very high quality standards and our hotel complies with such requirements. We understand your standpoint and we respect it however, we would like to pont out that we have a very efficient cleaning team who are always making their best efforts to offer you a pleasant experience. Therefore, I take advantage of this opportunity to offer you our most sincere apologies if these unexpected occurrences have changed the course of your experience. Eitherway, we will work on the described details in order to prevent future coincidences. If your vacation plans are towards Punta Cana for a next visit, let us know and we will be attentive to offer you a more pleasant and uneventful experience. Best Regards, The Management at Be Live Collection Punta Cana
21 Mar 2020 by Die Direktion der Be Live Collection Punta Cana
Sehr geehrter Gast, zuerst möchten wir uns bei Ihnen bedanken, dass Sie sich für die Be Live Collection Punta Cana, als Ihr Reiseziel in der Karibik endschieden haben. Wir bedauern die Unannehmlichkeiten die während Ihres Aufenthaltes entstanden sind und wollen Sie darüber informieren, dass alle möglichen Schritte eingeleitet wurden, um solch eine Situation in der Zukunft zu vermeiden. Wir möchten uns daher bei Ihnen endschuldigen und hoffen Sie nochmals bei uns als Gast zu empfangen um Ihr Bild unseren Service sowie unserer Einrichtungen zu ändern. Mit freundlichen Grüßen, Die Direktion der Be Live Collection Punta Cana
7 May 2019 by Die Direktion der Be Live Collection Punta Cana
Sehr geehrter Gast, zuerst möchten wir uns bei Ihnen bedanken, dass Sie sich für die Be Live Collection Punta Cana, als Ihr Reiseziel in der Karibik entschieden haben und das Sie sich die Zeit genommen haben Ihre Erfahrungen mit anderen zu teilen. Wir bedauern die Unannehmlichkeiten, die während Ihres Aufenthaltes entstanden sind. Wir sind ziemlich besorgt weil niemals verweigeren wir den Zugang zu unseren Gästen. Wir respektieren Ihre Meinung, dass unsere Einrichtungen sowie unser Service nicht dem entsprechen, was Sie erwartet haben. Wir möchten uns daher bei Ihnen entschuldigen und hoffen, dass sich Ihr Bild von unserem Hotel im weiteren Verlauf Ihres Aufenthaltes verbessert. Mit freundlichen Grüßen, Die Direktion der Be Live Collection Punta Cana
24 Dec 2017 by The Management at Be Live Collection Punta Cana.
Lieber Gast, Als erstes möchten wir uns dafür bedanken, dass Sie sich für Ihren Urlaub im Be Live Collection Punta Cana entschieden haben und uns Ihre Erfahrung mitteilen. Wir haben großes Interesse und legen viel Wert auf die meinung unserer Gäste und auf diese Weise dies hilft uns die Qualität unserer Einrichtungen und unserer Dienstleitungen kontinuierlich zu verbessern. Es tut uns sehr leid zu hören, dass Erwartungen während Ihres Aufenthaltes nicht erfüllt wurden und möchten wir uns für die Unannhmlichkeiten in aller Form entschuldigen. Das ist in keinsterweise das Bild das wir projiezieren möchten. Ich versichere Ihnen, dass wir kontinuierlich mit unseren Mitarbeitern arbeiten, um die Qualität unserer Dienstleistungen zu verbessern. Wir bedauern die unannehmlichkeiten mit dem Balkon Licht und hoffen dass Sie uns in Zukunft noch einmal die möglichket geben Sie von uns überzeugen. Freudliche Grüße aus Punta Cana, Die Direktion aus Be Live Collection Punta Cana
The property is closed between 12 October and 15 October.
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorised water sports are included.
Be Live Collection Punta Cana - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Be Live Collection Punta Cana - All Inclusive offers its guests a full-service spa, 9 outdoor swimming pools, a spa tub, and a sauna. There are 10 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars, and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. Event space at this property measures 3411 square feet (317 square metres) and includes conference centres. A kids' pool, a nightclub, and a fitness centre are also featured at the eco-friendly Be Live Collection Punta Cana - All Inclusive. Free self parking is available.
Available in all rooms: WiFi (surcharge)
Available in some public areas: Free WiFi
Free self parking
Be Live Collection Punta Cana - All Inclusive offers 904 forms of accommodation which are accessible via exterior corridors and feature minibars (stocked with some free items) and a safe. Rooms open to balconies or patios. Cable televisions are provided. Bathrooms include complimentary toiletries and hairdryers. This Punta Cana property provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
Buffet Windows – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Akeru – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
Orale – This restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Rodizzio – This restaurant specialises in Brazilian cuisine and only serves dinner. Reservations are required. Open daily.
Mylos – This restaurant specialises in Mediterranean cuisine. Reservations are required. Open daily.
24-hour room service is available.
9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Day Spa has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property offers onsite health screenings for COVID-19 (rapid antigen screenings). There is no charge for US citizens staying 3 nights or more.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 24 years old.
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 24 years old. This property accepts credit cards, debit cards and cash. On-site parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.