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4.6 out of 5

"Beautiful resort, staff were very excellent and couldn’t do enough for us. We loved every minute " More

By a verified traveller on Thu 26 Sep 2019

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Junior Suite Pool View + Free On-Site Covid-19 Test

Bed Count 2 Full Beds Maximum Occupancy 3 Max
£224* Per night/room 1 May - 2 May

Excellence Club Junior Swim-up Suite + Free On-Site Covid-19 Test

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Ocean View + Free On-Site Covid-19 Test

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Two-Story Rooftop Terrace Plunge Pool - Free on-Site Covid-19 Test

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Swim-up Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

The comfortable rooms at Excellence El Carmen - Adults Only All Inclusive get high marks from our customers. Free breakfast, free WiFi in public areas and free valet parking are available. Built in 2016, this 5-star resort has 492 rooms. Each room includes amenities such as free WiFi and a jetted bathtub.

  • Air-conditioned rooms with free minibar items, furnished balconies or patios and jetted bathtubs
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking, self-parking and extended parking
  • Enjoy Tex-Mex cuisine at Agave // Dress Code, one of the property's 12 restaurants and 16 bars/lounges
  • Take a swim in the 6 outdoor pools or soak in the spa tub
  • Indulge with hydrotherapy, Swedish massages or body scrubs at MIILE
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a fitness centre and a steam room
  • Guests have great things to say about the comfortable guestrooms and the location
  • 8.1 mi (13.1 km) from Macao Beach and 12 mi (19.3 km) from Hard Rock Golf Club at Cana Bay
  • Local-area shuttle service available for a fee

Excellence El Carmen - Adults Only All Inclusive ratings based on 7 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Excellence El Carmen - Adults Only All Inclusive

Everyone (6) Couples (1)
5 out of 5
Beautiful resort, staff were very excellent and couldn’t do enough for us. We loved every minute

Posted by on 26 Sep 2019

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3 out of 5

Posted by on 23 Oct 2019

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5 out of 5
Top moderne Anlage, excellenter 24h-Room-Service inklusive.

Posted by on 31 May 2019

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5 out of 5

Posted by on 18 Apr 2019

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4 out of 5

Posted by on 10 Feb 2019

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5 out of 5
Si vous recherchez un hotel luxueux et calme, réservez tout de suite! L'endroit est très agréable, le personnel absolument adorable et au petit soin et comble du bonheur: les restaurants sont excellents !!! une dizaine de restaurants dont un français, un mexicain, un sushi etc... je suis difficile en nourriture et j'étais très étonnée des plats fins et frais que proposent les restaurants (petit plus: un restaurant propose des langoustes entières à volonté, un régal). L'hotel est très calme étant donné qu'il n'y a pas d'enfant: si vous voulez vous reposez, c'est l'hôtel idéal. Nous avions une suite avec piscine privative: très spacieuse et tellement agréable... le personnel passaient pour nous proposer les cocktails de notre choix quand nous flanions dans la piscine. L'hotel propose un room-service complet 24/24h, si vous voulez un plat de pâtes et une pizza en pleine nuit,aucun problème. La salle de sport est extra; Petit salon de thé avec plein de confiseries sympas, Foodtruck avec hotdog et burgers le soir, génial! Nous prenions souvent des petits-déjeuners sur notre terrasse, et le personnel nous ajoutaient une bouteille de champagne sans même que nous la réclamions. Petit bémol: les femmes de chambre passaient 2 à 3 fois par jour mais malgré cela, notre chambre aurait pu être encore plus propre. Je retournerai avec grand plaisir dans cet hôtel magnifique !!!!

Posted by , from Cannes on 3 Aug 2018

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5 out of 5
Sensationelles Hotel ! Diverse Restaurants zum Essen zur Auswahl. Sehr gutes Essen. Zimmerservice 24 h.... super ! Personal sehr nett und hilfsbereit. Eigener Pool, Zimmer sehr gross mit eigenem Jacuzzi.

Posted by , from Schweiz on 11 Apr 2018

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About the Excellence El Carmen - Adults Only All Inclusive

Location Playas Uvero Alto, Punta Cana, 23000

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.

Land activities

  • Cycling
  • Fitness facilities
  • Tennis

Entertainment

  • On-site entertainment and activities
  • Access to on-site clubs
  • On-site live performances
  • Theme parties

Not included

  • Motorised water sports
  • Sailboats
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkelling excursions
  • Tennis lessons
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled spirits
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Access to on-site clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Snorkelling excursions not included
  • Motorised water sports not included
  • All available beverages included
  • Cycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Scuba diving lessons not included
  • Sailboats not included
  • Tennis lessons not included
  • On-site entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • All non-motorised water sports included
  • On-site live performances included
  • All land activities, recreational facilities and equipment included
  • Theme parties included

Property Features

Excellence El Carmen - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Excellence El Carmen - Adults Only All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 12 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the onsite bars, including 4 poolside bars and 16 bars/lounges. WiFi is free in public spaces. This Beaux Arts property also offers an outdoor tennis court, a hot tub and a steam room. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 492 guestrooms or units
  • 12 dining venues
  • 4 bars by the pool
  • 16 bars or lounges
  • Built in 2016
  • Buffet breakfast (free)
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (45.4 km / 28.2 mi)
  • Property shuttles: Area shuttle
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Excellence El Carmen - Adults Only All Inclusive offers 492 forms of accommodation with free minibar items and a safe. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 46-inch LED televisions come with cable channels. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free international calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Private balcony or patio (furnished)
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Climate control
  • Ensuite bathroom
  • Toothbrush and toothpaste

Food & Drink

Guests are served a free buffet breakfast daily from 7 AM to 10 AM.

Agave // Dress Code – This fine-dining restaurant specialises in Tex-Mex cuisine and only serves dinner.

Basmati // Dress Code – This fine-dining restaurant specialises in Indian cuisine and only serves dinner. Open daily.

Chez Isabelle / DressCode – This fine-dining restaurant specialises in French cuisine and only serves dinner. Open daily.

The Grill // Dress Code – This steakhouse serves lunch and dinner. Open daily.

Flavor Market / DressCode – This fine-dining restaurant specialises in Spanish cuisine and only serves dinner. Open daily.

24-hour room service is available.

Nearby Activities

6 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Snorkelling on site
  • Beach yoga on site
  • Scuba diving on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Yoga classes/instruction on site

Spa Services

MIILE has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 7
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property offers health screenings for COVID-19 onsite. Fees for screenings for COVID-19 are waived for guests staying 3 nights or more through March 31, 2021 (restrictions apply). Guests should contact the front desk upon arrival for details and to schedule departure health screenings.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

No shows require payment in full, including taxes and service fee.

Guests with service animals should contact this property in advance.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Minimum guest age is 18
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Excellence El Carmen Adults All Inclusive Punta Cana
  • Excellence El Carmen Adults All Inclusive
  • Excellence El Carmen Adults Punta Cana
  • Excellence El Carmen Adults
  • Excellence El Carmen Adults Only All Inclusive
  • Excellence El Carmen Adults Only All Inclusive Open 09/2016
  • Excellence El Carmen Adults Only All Inclusive OPEN SEPT
  • Excellence El Carmen Adults Hotel Punta Cana
  • Excellence El Carmen Adults Hotel
  • Excellence El Carmen Adults Punta Cana
  • Punta Cana Excellence El Carmen - Adults Only Hotel
  • Hotel Excellence El Carmen - Adults Only
  • Excellence El Carmen - Adults Only Punta Cana
  • Excellence El Carmen Adults Only All Inclusive Open 09/2016
  • Excellence El Carmen Adults Only All Inclusive OPEN SEPT
  • Excellence El Carmen Adults
  • Excellence El Carmen Adults Only All Inclusive
  • Excellence Carmen Punta Cana
  • Excellence El Carmen Adults All Inclusive Hotel Punta Cana
  • Excellence El Carmen Adults All Inclusive Hotel
  • Excellence El Carmen Adults All Inclusive Punta Cana
  • Excellence El Carmen Adults All Inclusive
  • Excellence El Carmen - Adults Only All Inclusive Punta Cana
  • Excellence El Carmen Adults Only All Inclusive
  • Hotel Excellence El Carmen - Adults Only All Inclusive
  • Excellence El Carmen - Adults Only All Inclusive Punta Cana
  • Excellence El Carmen Adults Only All Inclusive
  • Excellence El Carmen Adults Only
  • Excellence El Carmen Adults Only All Inclusive Open 09/2016
  • Excellence El Carmen Adults Only All Inclusive OPEN SEPT
  • Excellence Carmen Inclusive
  • Excellence El Carmen Adults Only All Inclusive Open 09/2016
  • Excellence El Carmen Adults Only All Inclusive OPEN SEPT
  • Excellence El Carmen Adults All Inclusive All-inclusive property
  • Excellence El Carmen Adults All Inclusive Punta Cana
  • Excellence El Carmen Adults All Inclusive
  • Excellence El Carmen - Adults Only All Inclusive Punta Cana
  • Excellence El Carmen Adults Only
  • Excellence Carmen Inclusive

You should know

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.