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Hotel Description

Our customers tell us that they enjoy the quiet rooms at Excellence El Carmen - Adults Only All Inclusive. During your stay, you'll be close to Macao Beach. Features include free breakfast, free WiFi in public areas and free valet parking. Built in 2016, this 5-star resort has 492 rooms. Enjoy your stay with amenities like free WiFi and a jetted bathtub in each room.

  • Air-conditioned rooms with free minibar items, furnished balconies or patios and jetted bathtubs
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking, self-parking and extended parking
  • Enjoy Tex-Mex cuisine at Agave // Dress Code, one of the property's 12 restaurants and 16 bars/lounges
  • Take a swim in the 23 outdoor pools
  • Treat yourself to manicures and pedicures, body treatments or deep-tissue massages at MIILE
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a fitness centre and a steam room
  • Guests have good things to say about the accommodation for the overall comfort and low noise level
  • 7.4 mi (11.9 km) from Macao Beach and 12.4 mi (19.9 km) from Hard Rock Golf Club at Cana Bay
  • Local-area shuttle service available for a fee

Suite With Private Pool & Garden - Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Swim-up Suite - Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Junior Suite - Ocean View -Club Lounge - Premium level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Junior Swim-up Suite - Pool View -Club Lounge - Premium level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite - Pool View

Bed Count 2 Double Beds Maximum Occupancy 3 Max

Terrace Suite With Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence El Carmen - Adults Only All Inclusive ratings based on 10 verified reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Excellence El Carmen - Adults Only All Inclusive

Everyone (7) Couples (1)
5 out of 5
Beautiful resort, staff were very excellent and couldn’t do enough for us. We loved every minute

Posted by on 26 Sep 2019

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5 out of 5
Top moderne Anlage, excellenter 24h-Room-Service inklusive.

Posted by on 31 May 2019

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5 out of 5

Posted by on 18 Apr 2019

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4 out of 5

Posted by on 10 Feb 2019

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5 out of 5
Si vous recherchez un hotel luxueux et calme, réservez tout de suite! L'endroit est très agréable, le personnel absolument adorable et au petit soin et comble du bonheur: les restaurants sont excellents !!! une dizaine de restaurants dont un français, un mexicain, un sushi etc... je suis difficile en nourriture et j'étais très étonnée des plats fins et frais que proposent les restaurants (petit plus: un restaurant propose des langoustes entières à volonté, un régal). L'hotel est très calme étant donné qu'il n'y a pas d'enfant: si vous voulez vous reposez, c'est l'hôtel idéal. Nous avions une suite avec piscine privative: très spacieuse et tellement agréable... le personnel passaient pour nous proposer les cocktails de notre choix quand nous flanions dans la piscine. L'hotel propose un room-service complet 24/24h, si vous voulez un plat de pâtes et une pizza en pleine nuit,aucun problème. La salle de sport est extra; Petit salon de thé avec plein de confiseries sympas, Foodtruck avec hotdog et burgers le soir, génial! Nous prenions souvent des petits-déjeuners sur notre terrasse, et le personnel nous ajoutaient une bouteille de champagne sans même que nous la réclamions. Petit bémol: les femmes de chambre passaient 2 à 3 fois par jour mais malgré cela, notre chambre aurait pu être encore plus propre. Je retournerai avec grand plaisir dans cet hôtel magnifique !!!!

Posted by , from Cannes on 3 Aug 2018

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5 out of 5
Sensationelles Hotel ! Diverse Restaurants zum Essen zur Auswahl. Sehr gutes Essen. Zimmerservice 24 h.... super ! Personal sehr nett und hilfsbereit. Eigener Pool, Zimmer sehr gross mit eigenem Jacuzzi.

Posted by , from Schweiz on 11 Apr 2018

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4 out of 5

Schönes Hotel. Tolle Zimmer

Pros: Zimmer.
Cons: Leider keine Kopf-Kissen Wahl, nur Synthetische Kissen. Im Theater bei den Shows zuwenig Sitzplätze. Englisch-Kenntnisse des Personals mässig.
Location: Direkt am Strand.
Sehr schöne Zimmer. Gutes Essen. Grosse Auswahl an Speissen. Gutes Fitness-Studio.

Posted by , from Schweiz on 18 Feb 2018

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4 out of 5

Nur wenige Wünsche blieben offen

Pros: Hervorragend freundliches und sehr hilfsbereites Personal. Abendunterhaltung auf sehr hohem Niveau.
Cons: Die Lautsprecher sowohl am Pool bei den Animateuren als auch bei der Abendunterhaltung sind viel zu laut eingestellt.
Location: Das Hotel ist ab Flughafen in einer guten halben Stunde aus erreichbar und liegt an einem wunderbaren Sandstrand, der auch immer wieder gepflegt wird.
Die gesamte Hotelanlage ist in sachlicher und eher nüchterner Bauweise mit qualitativ gutem Material erstellt worden und erinnert eher an eine Wohnüberbauung auf höherem Niveau. Wer auf dem Gelände farbige tropische Blumenbeete erwartet, wird deshalb enttäuscht werden. Man sieht ausschliesslich Rasenflächen mit einzelnen Palmen und einige Sträucher. Die Restaurants bieten ein sehr gutes und abwechslungsreiches Essen an mit sehr freundlicher Bedienung. Auch rund um den Pool wird man nicht enttäuscht vom stets aufmerksamen Bedienpersonal. Zu wünschen übrig lässt einzig der viel zu klein geratene Pool selber, der kaum individuelles Schwimmen zulässt, zumal das Wasser kaum bis zur Brust reicht. Er verwandelt sich denn auch nach der Mittagspause bald einmal in einen lärmenden Partyhaufen, wo jeder seinen Drink in der Hand hält und seine individuelle Musik vom Poolrand aus laufen lässt. Da es sich bei den Gästen praktisch ausschliesslich um Personen der USA und Kanada handelt, mag diese Art der Vergnügung jenen Personen vielleicht gefallen, uns jedenfalls hat dieser Lärm mit der Zeit immer mehr gestört.

Posted by , from Schaffhausen, Schweiz on 30 Oct 2017

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4 out of 5

Schönes Hotel

Schönes Hotel gutes essen aber die Zimmer wurden nicht gut gereinigt alles schmutzig und staubig. Der Pool im Bad total schmutzig und auf der Terrasse nicht sauber. Der Strand sehr super und sauber.

Posted by , from suisse on 17 Sep 2017

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5 out of 5

Super luxuriöses All inclusive Hotel

Super modernes lifestyle Luxus Hotel! Alle Angestellten haben stets ein lächeln auf dem Gesicht, sind sehr höflich und erfüllen einem jeden Wunsch! Jedes Zimmer soweit ich gesehen habe hat einen jacuzzi/Whirlpool auf dem Balkon! (Ich war jetzt das 8 mal in Punta Cana und das habe ich noch nie in einem anderen Hotel so gesehen) Ich empfehle den *Club Service mit zu buchen. Das Essen 1 Klasse! Der Pool und die Whirlpools sind super! Alle Bars servieren nur Marken Alkohol und super Cocktails! Die Damen im Spa machen auch einen Super Job! Definitiv ein 5***** Sterne Hotel Ein Lob an das Management!

Posted by , from Köln on 21 Mar 2017

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Comment from Hotel Management

27 Mar 2017 by Community Manager

Dear Lisa, Allow us to thank you for choosing Excellence El Carmen as your holiday destination and for sharing your experience. It is very gratifying to read your words regarding your stay with us and know that Excellence El Carmen was able to provide you such a memorable experience. Thanks for adding very generous remarks of the positive sides of your vacation with us and mentioning the excellent services, the quality of food & drinks and facilities encountered that made your stay so relaxing and enjoyable. We truly hope to have the privilege to welcome you back in a near future for another fantastic experience. Receive our warmest regards from Excellence Family!

About the Excellence El Carmen - Adults Only All Inclusive

Location Playas Uvero Alto, Punta Cana, 23000

All-inclusive Details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.

Land activities

  • Cycling
  • Fitness facilities
  • Tennis

Entertainment

  • On-site entertainment and activities
  • Access to on-site clubs
  • On-site live performances
  • Theme parties

Not included

  • Motorised water sports
  • Sailboats
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkelling excursions
  • Tennis lessons
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled spirits
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Access to on-site clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Snorkelling excursions not included
  • Motorised water sports not included
  • All available beverages included
  • Cycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Scuba diving lessons not included
  • Sailboats not included
  • Tennis lessons not included
  • On-site entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • On-site live performances included
  • All non-motorised water sports included
  • All land activities, recreational facilities and equipment included
  • Theme parties included

Property Features

Excellence El Carmen - Adults Only All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Excellence El Carmen - Adults Only All Inclusive, you can cool off in one of the 23 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 12 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the onsite bars, including 4 poolside bars and 16 bars/lounges. Public spaces have free WiFi. This Beaux Arts resort also offers an outdoor tennis court, a steam room and a fitness centre. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Punta Cana resort.

  • 492 guestrooms or units
  • 12 dining venues
  • 4 bars by the pool
  • 16 bars or lounges
  • Built in 2016
  • Buffet breakfast (free)
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Property shuttles: Area shuttle
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Excellence El Carmen - Adults Only All Inclusive offers 492 forms of air-conditioned accommodation with free minibar items and a safe. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with cable channels. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with a complimentary bathrobe, complimentary slippers and complimentary toiletries. This Punta Cana resort provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free international calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony or patio (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Climate control
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 7 AM to 10 AM.

Agave // Dress Code – This fine-dining restaurant specialises in Tex-Mex cuisine and only serves dinner.

Basmati // Dress Code – This fine-dining restaurant specialises in Indian cuisine and only serves dinner. Open daily.

Chez Isabelle / DressCode – This fine-dining restaurant specialises in French cuisine and only serves dinner. Open daily.

The Grill // Dress Code – This steakhouse serves lunch and dinner. Open daily.

Flavor Market / DressCode – This fine-dining restaurant specialises in Spanish cuisine and only serves dinner. Open daily.

24-hour room service is available.

Nearby Activities

23 the outdoor swimming pools are on site along with an outdoor tennis court and a steam room. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Snorkelling on site
  • Beach yoga on site
  • Scuba diving on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Yoga classes/instruction on site

Spa Services

MIILE has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily.

  • Number of treatment rooms 7
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Guests with service animals should contact this property in advance. Please contact the office using the information on the reservation confirmation received after booking.

No shows require payment in full, including taxes and service fee. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards not accepted
  • 24-hour check-in

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Excellence El Carmen Adults All Inclusive Punta Cana
  • Excellence El Carmen Adults All Inclusive
  • Excellence El Carmen Adults Punta Cana
  • Excellence El Carmen Adults
  • Excellence El Carmen Adults Only All Inclusive
  • Excellence El Carmen Adults Only All Inclusive Open 09/2016
  • Excellence El Carmen Adults Only All Inclusive OPEN SEPT
  • Excellence El Carmen Adults Hotel Punta Cana
  • Excellence El Carmen Adults Hotel
  • Excellence El Carmen Adults Punta Cana
  • Punta Cana Excellence El Carmen - Adults Only Hotel
  • Hotel Excellence El Carmen - Adults Only
  • Excellence El Carmen - Adults Only Punta Cana
  • Excellence El Carmen Adults Only All Inclusive Open 09/2016
  • Excellence El Carmen Adults Only All Inclusive OPEN SEPT
  • Excellence El Carmen Adults
  • Excellence El Carmen Adults Only All Inclusive
  • Excellence Carmen Punta Cana
  • Excellence El Carmen Adults All Inclusive Hotel Punta Cana
  • Excellence El Carmen Adults All Inclusive Hotel
  • Excellence El Carmen Adults All Inclusive Punta Cana
  • Excellence El Carmen Adults All Inclusive
  • Excellence El Carmen - Adults Only All Inclusive Punta Cana
  • Excellence El Carmen Adults Only All Inclusive
  • Hotel Excellence El Carmen - Adults Only All Inclusive
  • Excellence El Carmen - Adults Only All Inclusive Punta Cana
  • Excellence El Carmen Adults Only All Inclusive
  • Excellence El Carmen Adults Only
  • Excellence El Carmen Adults Only All Inclusive Open 09/2016
  • Excellence El Carmen Adults Only All Inclusive OPEN SEPT
  • Excellence Carmen Inclusive
  • Excellence El Carmen Adults Only All Inclusive Open 09/2016
  • Excellence El Carmen Adults Only All Inclusive OPEN SEPT
  • Excellence El Carmen Adults All Inclusive All-inclusive property
  • Excellence El Carmen Adults All Inclusive Punta Cana
  • Excellence El Carmen Adults All Inclusive
  • Excellence El Carmen - Adults Only All Inclusive Punta Cana
  • Excellence El Carmen Adults Only
  • Excellence Carmen Inclusive

You should know

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children 17 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.

Promotions

Anniversary or Honeymoon Offer
Book a stay in any room or rate category for travel on your wedding anniversary or honeymoon and receive a welcome letter, in-room fruit basket and rose petals upon arrival, 1 bottle of sparkling wine,1 romantic dinner at the restaurant, turndown service, sparkling wine in-room breakfast (once per stay), 15% discount on non-wedding photo services, and 15% discount on all spa treatments.
Full details provided at check-in. Guest must request anniversary or honeymoon offer at time of booking and must present a copy of the wedding certificate at time of check-in. Spa appointment may be required. Guest must provide voucher at time of service. Taxes and gratuity may not be included. Anniversary offer: valid 7 days before or 7 days after your anniversary date.Honeymoon Offer: valid for 3 months after your wedding date. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.