1 Mar 2020 by Hard Rock Hotel & Casino Punta cana
Good Mornign Dear Guest. We would like to say thank you for taking the time to write a comment about your recent stay with us. We are very happy to know that you enjoy our property and the service of our rockers, and we would like to recieve you back. Best Regards.
28 Feb 2020 by Hard Rock Hotel & Casino Punta cana
Buenos días estimado Huesped. Queremos agradecerle por tomarse el tiempo de escribir sus comentarios acerca de su estadía con nosotros. Nuestros Rockers estarían mas que felices de recibirle nuevamente en nuestra propiedad. Saludos cordiales.
2 Feb 2020 by Hard Rock Hotel & Casino Punta Cana
Dear guest, Thank you for your excellent score regarding your recent stay in our hotel. We were more than glad to have you here and knowing that you spent incredible moments in our wonderful hotel. We will wait for your return. Rock On! “This review was responded to on behalf of the General Manager of Hard Rock Hotel and Casino Punta Cana."
29 Dec 2019 by “This Review was responded to on behalf of the Gen
Dear Guest. Thank you for much for letting us such a beautiful review! We are pleased to know how glad you're to come to our hotel. We truly hope you may be able to come back soon for much more fun in the sun!! Rock on!
6 Sep 2019 by "This Review was responded to on behalf of the Gen
Thank you for taking the time to write a review, Sergio. We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We are going to take your comments and share them with the involved departments. We hope you give us the chance to better serve you in the future, we'll wait for your return.
18 Apr 2019 by hrhcpuntacana
Thank you for rating your stay with us! We hope that you give us the chance to modify that 4/5 into a 5/5 in your next visit to us! Rock On!
29 Apr 2019 by hrhcpuntacana
Nos encanta saber que vivió una experiencia memorable con nosotros, esperamos su pronto regreso para seguir Rockeando!
25 Apr 2018 by Hard Rock Hotel & Casino Punta Cana
Nous sommes très heureux de savoir que vous avez profité de votre séjour. Revenez bientôt! Rock On!
12 Nov 2017 by HRHCPuntaCana
Lieber, es tut mir sehr Leid, dass Sie dieses Mal nicht die gewohnte Freundlichkeit unserer Mitarbeiter angetroffen haben. Bitte entschuldigen Sie. Ich habe dies zum Anlass genommen, nochmals die Schulungssysteme der Mitarbeiter zu überpüfen und zu erneuern. Ich hoffe, dass Sie beim nächsten Mal wieder Freude an Ihrem Aufenthalt haben werden. Auf ein baldiges Wiedersehen in Punta Cana.
1 Nov 2017 by HRHCPuntaCana
We truly appreciate your honest feedback, Lia. We look forward on welcoming you back to show you the improvements. Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
The property is closed between 22 May and 04 July.
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorised water sports are included.
Hard Rock Hotel & Casino Punta Cana All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. As a guest of Hard Rock Hotel & Casino Punta Cana All Inclusive, you'll find a full-service spa, a golf course, and 13 the outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Event space at this resort measures 65000 square feet (6039 square metres) and includes conference centres. A casino, a kids' pool, and a health club are also featured at the luxury Hard Rock Hotel & Casino Punta Cana All Inclusive. Self parking and valet parking are free. This 4.5-star Punta Cana resort is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free long-term parking , Free self parking , Free valet parking
Hard Rock Hotel & Casino Punta Cana All Inclusive offers 1775 forms of air-conditioned accommodation with private hot tubs and minibars. Rooms open to furnished balconies. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and designer toiletries. This Punta Cana resort provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Simon Mansion – This restaurant only serves dinner.Guests can enjoy drinks at the bar.
Cafetto – This café serves breakfast, lunch and dinner.
Ciao – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner.
Ipanema – This restaurant specialises in Brazilian cuisine and only serves dinner.
Isla – This restaurant specialises in Caribbean cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 13 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub and a steam room.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Rock Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a smoke detector. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.