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4.4 out of 5

"Great hotel. We had a wonderful holiday. There is lots to do and the resort credits is a great idea. The Spa is without doubt the best Spa i've been t ... " More

By Raj80 on Wed 28 May 2014

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Hotel Description

Hard Rock Hotel & Casino Punta Cana All Inclusive's proximity to the airport gets good marks from our customers. During your stay, you'll be within walking distance of Hard Rock Golf Club at Cana Bay. Enjoy features like free WiFi in public areas and free valet parking, plus 13 outdoor pools. Built in 2009, this 4.5-star resort has 1775 rooms over 3 floors. Each room includes amenities such as free WiFi and a private spa tub.

  • Air-conditioned rooms with private hot tubs, furnished balconies and jetted bathtubs
  • Free WiFi
  • Free valet parking, self-parking and extended parking
  • Drinking and dining options include 10 restaurants, a coffee shop, 3 swim-up bars and 4 poolside bars
  • Take a swim in the 13 outdoor pools or soak in the spa tub
  • Treat yourself to body wraps, facials or massages at Rock Spa
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a golf course, 2 outdoor tennis courts and a health club
  • Guests speak favourably about the proximity to shopping and the family-friendly amenities
  • Just a 3-minute drive from Hard Rock Golf Club at Cana Bay and 11 minutes from Arena Gorda Beach

Caribbean Suite - King

Bed Count 1 King Bed Maximum Occupancy 2 Max
£320* Per night/room 15 Oct - 16 Oct

Islander Junior Suite - King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Caribbean Sand Suite - King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Caribbean Sand Suite Double Beds

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Signature Family Suite (2 Bedroom)

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Rock Royalty Level Caribbean Sand Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hard Rock Hotel & Casino Punta Cana All Inclusive ratings based on 14 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hard Rock Hotel & Casino Punta Cana All Inclusive

Everyone (4) Couples (5) Family (4) Friends (1)
5 out of 5

Excellent

Great hotel. We had a wonderful holiday. There is lots to do and the resort credits is a great idea. The Spa is without doubt the best Spa i've been to. Really good food and Zen is a hibachi grill restaurant with all the chefs incredibly skilled. Would definitely come here again.

Posted by on 28 May 2014

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3 out of 5

OK - needs a bit more attention to detail

The hotel itself is huge and well presented. The pool areas and beach were very clean. The check-in staff were great as we booked concierge room and got upgraded to presidential suite as there was a mix up and all of the concierge rooms were taken. Our room was very clean every day and received a turn down service every night. The casino was massive with all the usual games and exciting when winning! The Gym is modern and very well equiped with classes during the day too. If you leave late on in the day you can use the gym showers after you have checked out. There is an Aracade centre to entertain the kids. We went on a tour 'Outback Safari' which was excellent and informative of the history and local area. We visited a local primary school, coffee and cocoa plantation, had lunch in the mountains/jungle and finished off at the Macao beach for boogie boarding - highly recommended. The Spa was very good and relaxing. If you eligible for hotel credits you can use some towards Spa treatments. We had the 80min Thai massage (not sure of full name) and a 25min back massage. If you wanted a couple massage this will cost more. The let down in my opinion was night entertainment as this was suppose to be 'HARD ROCK'. They had karaoke every night in the main bar (Sun Bar - which stank of smelly rope but was ok when you were in a while). There is a lack of bars open within the complex at night. The Moon Terrace bar was good with good tunes but this closed early - roughly about midnight. There was a Theatre with shows on at night but they weren't very well promoted and was difficult to find as no signs for this and we were beside it. I believe the Theatre is still being completed/finished. There was a lot of restaurants but about 2-3 were closed every night for 'maintaintence'. The only announcement of closed restaurants were outside the beach front restaurants and not in the main building where most of the restaurants/bars are. Most of the staff were good but a few let it down as they were a bit forgetfull. For example not taking the full table's drink order. Around the pools needed one or two more waiters. All in all this hotel is nice but not sure its hitting the 5* mark yet.

Posted by on 4 Jun 2012

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3 out of 5
Kein vip Service . Ich bin vip Member By Expedia. Kein Early checkin, kein Upgrade , wiederwillig Checkout auf 13 Uhr geändert. Kein Ressortguthaben. Essen in den Restaurants mittelmäßig. Garstufen werden nicht beachtet. Ich bin jedes Jahr mehrere Wochen in Punta Cana und hatte mich so auf das Hotel gefreut. Es hat mich leider nicht verzaubert . So gehe ich ich in mein geliebtes Stammhotel zurück.

Posted by on 4 Sep 2019

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Comment from Hotel Management

6 Sep 2019 by "This Review was responded to on behalf of the Gen

Thank you for taking the time to write a review, Sergio. We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We are going to take your comments and share them with the involved departments. We hope you give us the chance to better serve you in the future, we'll wait for your return.

4 out of 5

Posted by on 18 Apr 2019

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Comment from Hotel Management

18 Apr 2019 by hrhcpuntacana

Thank you for rating your stay with us! We hope that you give us the chance to modify that 4/5 into a 5/5 in your next visit to us! Rock On!

5 out of 5

Posted by on 7 Feb 2019

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Comment from Hotel Management

29 Apr 2019 by hrhcpuntacana

Nos encanta saber que vivió una experiencia memorable con nosotros, esperamos su pronto regreso para seguir Rockeando!

5 out of 5

Un vraie paradis pour se relaxer

Excellente situation avec plein de bons restaurants et plein d'activités. A souligner les nombreuses piscines et leur excellent entretien et la qualité des produits offert dans les différents restaurants. Un endroit qui mérite être découvert

Posted by , from Ollon on 23 Apr 2018

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Comment from Hotel Management

25 Apr 2018 by Hard Rock Hotel & Casino Punta Cana

Nous sommes très heureux de savoir que vous avez profité de votre séjour. Revenez bientôt! Rock On!

4 out of 5

(Zu) Grosse Hotelanlage mit allen Möglichkeiten

Pros: Sehr gute Organisation / Sauberkeit / Grosszügigkeit
Cons: Zum Teil verwirrend und kompliziert die Suche nach den Objekten wie versch. Restaurants etc. / Zu viele VIP Zutritte, wo die 'normalen' KEINEN Eintrit
Location: viele Sportmöglichkeiten
Ein Super Hotel - für mich persönlich eher zu gross (= unübersichtlich). Auch die (zu) vielen VIP Zugänge (für normalsterbliche KEIN Zutritt) ist eher negativ.

Posted by , from Zürich on 10 Nov 2017

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Comment from Hotel Management

12 Nov 2017 by HRHCPuntaCana

Lieber, es tut mir sehr Leid, dass Sie dieses Mal nicht die gewohnte Freundlichkeit unserer Mitarbeiter angetroffen haben. Bitte entschuldigen Sie. Ich habe dies zum Anlass genommen, nochmals die Schulungssysteme der Mitarbeiter zu überpüfen und zu erneuern. Ich hoffe, dass Sie beim nächsten Mal wieder Freude an Ihrem Aufenthalt haben werden. Auf ein baldiges Wiedersehen in Punta Cana.

4 out of 5

Riesige Anlage

Die Hotelanlage war riesig und wunderschön. Das Personal an den Pools war jedoch aul und unaufmerksam. Sie räumten stundenlang keine Tische ab und fragten auch nicht nach Bestellungen. Wenn man an der Bar bestellt, stehen 3 angestellte da und machen Frauen mit billigen Sprüchen an und glotze erstmal 2 Minuten bevor man das Getränk heraus gab.

Posted by , from ebikon on 30 Oct 2017

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Comment from Hotel Management

1 Nov 2017 by HRHCPuntaCana

We truly appreciate your honest feedback, Lia. We look forward on welcoming you back to show you the improvements. Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

5 out of 5

séjour en famille ou entre amis

Hôtel très grand avec de nombreuses infrastructures. Nombreuses animations et musique donc pas toujours très calme aux alentours des piscines (plage plus calme). Clients de l'hôtel viennent surtout pour profiter des boissons à volonté (énorme majorité d'américains). Nourriture bonne et variée (9 restaurants) sushis, bbq, mexicain, chinois, italien, Caribéen... casino, salle de spectacle, boîte de nuit, mini golf, tennis, golf 18 trous, spa, excursions, Kids club. Bref un hôtel qui fera sûrement le bonheur de tout le monde tellement les possibilités sont variées.

Posted by on 9 Feb 2015

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5 out of 5

Grandiose !

Super hôtel. Certainement un des meilleurs de Rep Dom. Restaurants variés et de qualité. Chambres spacieuses et originales, salle de bains magnifiques et wc séparés. Personnel extrêmement sympathiques et faisant l'effort de parler français. Beaucoup de clientèle américaine mais ce n'est pas un inconvénient. Nous avons bénéficié du crédit de 1800 dollars avec aucun plafond de crédit au spa mais 20% de taxes à régler ce qui revient à payer un massage 28 dollars pour 55 mns ce qui est donné vu la qualité du spa et ses installations. Les piscines sont nombreuses et magnifiques. A recommander fortement que l'on soit en couple en famille ou ente amis.

Posted by on 27 Dec 2013

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About the Hard Rock Hotel & Casino Punta Cana All Inclusive

Location Boulevard Turístico Del Este Km 28, #74, Punta Cana, La Altagracia 23000

All-inclusive Details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room spirit dispensers

Activities and facilities/equipment
All non-motorised water sports are included.

Land activities

  • Cycling
  • Climbing wall
  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • On-site entertainment and activities
  • Theme parties

Not included

  • Golf green fees
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transport to off-site activities

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • All available beverages included
  • Climbing wall included
  • Golf green fees not included
  • Cycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transport to off-site activities not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • On-site entertainment and activities included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All non-motorised water sports included
  • Theme parties included

Property Features

Hard Rock Hotel & Casino Punta Cana All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. As a guest of Hard Rock Hotel & Casino Punta Cana All Inclusive, you'll find a full-service spa, a golf course, and 13 the outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Event space at this resort measures 65000 square feet (6039 square metres) and includes conference centres. A casino, a kid's pool, and a health club are also featured at the luxury Hard Rock Hotel & Casino Punta Cana All Inclusive. Free self parking and valet parking are available. This 4.5-star Punta Cana resort is smoke free.

  • 1775 guestrooms or units
  • 3 levels
  • 16 buildings
  • 10 dining venues
  • 4 bars by the pool
  • 3 swim-up bars
  • 20 bars or lounges
  • 65000 sq ft of conference space
  • 6039 sq. m of conference space
  • Built in 2009
  • Casino
  • Nightclub
  • Karaoke
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools -13
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts -2
  • Children's club (free)
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (29.4 km / 18.2 mi)
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Hard Rock Hotel & Casino Punta Cana All Inclusive offers 1775 forms of air-conditioned accommodation with private hot tubs and minibars. Rooms open to furnished balconies. Beds feature premium bedding. Satellite televisions are provided. Bathrooms include a separate bath and shower with a jetted bath, a complimentary bathrobe, complimentary slippers and designer toiletries. This Punta Cana resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private hot tub
  • Private balcony (furnished)
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Simon Mansion – This restaurant only serves dinner.Guests can enjoy drinks at the bar.

Cafetto – This café serves breakfast, lunch and dinner.

Ciao – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner.

Ipanema – This restaurant specialises in Brazilian cuisine and only serves dinner.

Isla – This restaurant specialises in Caribbean cuisine and serves breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including outdoor tennis courts and a health club. 13 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Golfing on site
  • Fitness classes on site
  • Scuba diving on site
  • Volleyball on site
  • Beach volleyball on site
  • Yoga classes/instruction on site

Spa Services

Rock Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Sauna in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 120 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Hard Rock Punta Cana
  • All Inclusive Punta Cana Hard Rock
  • Hard Rock All Inclusive Punta Cana
  • Hard Rock Hotel & Casino All Inclusive
  • Hard Rock Hotel & Casino Punta Cana All Inclusive
  • Hard Rock Punta Cana
  • Punta Cana All Inclusive Hard Rock
  • Punta Cana Hard Rock All Inclusive
  • Hard Rock Hotel And Casino Punta Cana
  • Hard Rock Punta Cana All Inclusive
  • Hard Rock Hotel Casino Punta Cana All Inclusive
  • Hard Rock Punta Cana Inclusiv
  • Hard Rock Hotel & Casino Punta Cana All Inclusive Punta Cana

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.