26 Aug 2018 by Alvaro Fontenla, General Manager
Dear suzanne, Thank you for staying with us and for rating your experience. We are very concerned to know that you had such an unsatisfactory stay. Our main goal is for each guest to leave with a very pleasant memory, so you can rest assured that I will follow up and take the required actions to eliminate the inconveniences you might faced. We will be honored if you reconsider staying with us again, as an opportunity to change the wrong impression you got from us. Best regards,
20 Mar 2020 by Marcos Castillo General Manager Occidental Punta C
Estimado Huésped, Gracias por el tiempo dedicado para valorar su estancia con nosotros, esperamos poder servirle de nuevo pronto. Saludos cordiales
14 Nov 2019 by AmbarOPC
Dear Majst, First at all, sorry for not been able to respond you in German. I would like to thank you for taking a moment to provide us with feedback regarding your recent stay at the Occidental Punta Cana. Although we always strive to give each and every one of our guests an excellent experience, we do understand that it is not always possible to fulfill their expectations. I would like to apologize for anything you might’ve encountered during your time with us that made your holidays less than perfect. On behalf of the Occidental Punta Cana and its staff, I would like to reiterate our appreciation for choosing to stay with us. I hope you reconsider giving us another opportunity to serve you and, this time, exceed your expectations. It was truly a pleasure to serve you. Best Regards, Ambar Guzman Assistant Manager Occidental Punta Cana
7 Jun 2019 by AmbarOPC
Lieber Gast, Vielen Dank für Ihr Feedback zu Ihrem letzten Aufenthalt bei uns. Es gibt für uns nichts Wichtigeres, als jedem unserer Gäste einen Fünf-Sterne-Service und ein hervorragendes Urlaubserlebnis zu bieten. Wir hoffen aufrichtig, dass wir die Möglichkeit haben, Sie in Zukunft wieder bei uns aufzunehmen. Wir garantieren, dass wir Ihre Erwartungen nicht nur erfüllen, sondern übertreffen. Es war uns eine große Freude, Ihnen zu dienen. Freundliche Grüße, Ambar Guzman Assistant Manager Occidental Punta Cana
7 Jun 2019 by AmbarOPC
Dear Guest, Greetings from the Occidental Punta Cana ! Thank you for rating your stay. There is nothing more important to us thank to meet our guests’ expectations and offer them a superior holiday experience which is why we are constantly making improvements. That said, it would be a joy to be your host in the future. We look forward to welcoming you back of offering you a far better stay than your last.. It was sincerely a pleasure to serve you. Cordial regards, Ambar Guzman Assistant Manager Occidental Punta Cana
20 Oct 2019 by AmbarOPC
Cher Invité, Recevez des salutations amicales de la part de l’Occidental Punta Cana et de ses collaborateurs. Tout d'abord, nous tenons à vous remercier de nous avoir choisis comme destination de vacances. Il est très agréable de savoir que les clients quittent l’hôtel aussi satisfaits que vous. Pour nous, c'est l'objectif principal. Nous espérons vous revoir bientôt. Ce sera un plaisir de le recevoir à nouveau. Cordialement Ambar Guzman Assistant Manager Occidental Punta Cana
21 Mar 2019 by ScarlettA
Sehr geehrter Gast, Wir möchten uns dafür bedanken, dass Sie sich die Zeit genommen haben unser Hotel hier zu bewerten. Es freut uns zu lesen, dass Sie sich bei uns wohl gefühlt haben und wir würden uns sehr freuen, Sie bei Ihrem nächsten Dominikanische Republik Aufenthalt erneut willkommen heißen zu dürfen! Wir bedanken uns dass wir Ihre Gastgeber sein durften und würden uns sehr freuen wenn Sie uns wieder im die Punta Cana besuchen kommen. Mit Freundlichen Grüßen, Scarlett Acosta Social Media Manager Occidental Punta Cana
5 Jan 2019 by Fernanda Gil, Guest Service Assistant
Dear Nikola, Thank you for taking a moment to share your recent experience at the Occidental Punta Cana with us. I sincerely apologize for being unable to respond to your review in French. We try to give every single one of our guests a very personalized experience, even once they’ve already left the hotel. That said, I would like to express our sincerest gratitude for your kind words and hope that we are able to host you again in the future. It was our sincerest pleasure to serve you. Best regards, Fernanda Gil Guest Service Assistant Occidental Punta Cana
27 Nov 2018 by ScarlettA
Sehr geehrter Reisender, Wir möchten uns dafür bedanken, dass Sie sich die Zeit genommen haben unser Hotel hier zu bewerten. Es freut uns zu lesen, dass Sie sich bei uns wohl gefühlt haben und wir würden uns sehr freuen, Sie bei Ihrem nächsten Dominikanische Republik Aufenthalt erneut willkommen heißen zu dürfen! Wir bedanken uns dass wir Ihre Gastgeber sein durften und würden uns sehr freuen wenn Sie uns wieder im die Occidental Punta Cana besuchen kommen. Mit Freundlichen Grüßen, Scarlett Acosta Social Media Manager Occidental Punta Cana
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.
Occidental Punta Cana - All Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Occidental Punta Cana - All Inclusive Resort offers its guests 3 outdoor swimming pools and a fitness centre. There are 11 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges and A swim-up bar. A free manager's reception is offered daily. WiFi is free in public spaces. A business centre and a meeting room are available. A nightclub, spa services, and a terrace are also featured at the business-friendly Occidental Punta Cana - All Inclusive Resort. Self parking is free. Smoking is allowed in designated areas at this 4-star Punta Cana property.
Available in some public areas: Free WiFi
Free self parking , Free parking nearby
Occidental Punta Cana - All Inclusive Resort offers 860 forms of air-conditioned accommodation with free minibar items and laptop-compatible safes. Rooms open to balconies. This individually decorated and furnished accommodation includes single sofa beds. Beds feature down comforters and premium bedding. Plasma televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.
The property hosts a free manager's reception daily.
El Alcázar – Overlooking the pool, this buffet restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Las Reses – This restaurant only serves dinner. Open selected days.
La Hacienda – This restaurant specialises in Mexican cuisine and only serves dinner. Open selected days.
Via Veneto – This restaurant specialises in Italian cuisine and only serves dinner. Open selected days.
Caracolas – This restaurant specialises in seafood and only serves dinner. Open selected days.
Room service is available.
3 outdoor swimming pools are on site along with a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. There are 6 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit cards. Cash is not accepted.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
We've listed all charges provided to us by the property.