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Hotel Description

Sanctuary Cap Cana, All-Inclusive Adult Resort's good location gets good marks from our customers. During your stay, you're just a quick walk from Juanillo Beach. Features include free WiFi in public areas and free valet parking, plus 5 outdoor pools. Built in 2007, this 5-star resort has 323 rooms over 3 floors. Enjoy your stay with amenities like free WiFi and a jetted bathtub in each room.

  • Air-conditioned rooms with free minibar items, furnished balconies or patios and pillowtop beds
  • Free WiFi
  • Free valet parking
  • Enjoy seafood with a beachfront location at Blue Marlin, one of the property's 5 restaurants and 5 bars/lounges
  • Take a swim in the 5 outdoor pools or soak in the spa tub
  • Treat yourself to hot stone massages, reflexology or detox wraps at Sanctuary Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a private beach, a 24-hour fitness centre and a steam room
  • Guests speak favourably about the location and the helpful staff
  • Just a 1-minute drive from Juanillo Beach and 14 minutes from Punta Cana Beach

Junior Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max
£369* Per night/room 28 Feb - 29 Feb

Junior Suite (Castle)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Beach Front Jr. Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite (Castle, Swim Out)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, Oceanfront (.)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Suite, Ocean View (Premium, Luxury)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sanctuary Cap Cana, All-Inclusive Adult Resort ratings based on 7 verified reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Sanctuary Cap Cana, All-Inclusive Adult Resort

Couples (6) Family (1)
3 out of 5

Great hotel, but poor service

A perfect location, but does not deserve a five star due to unfriendly and unprofessional employees in almost all restaurants they have. They have five restaurants and a pool bar, but only 3 are open for lunch or dinner so the employees will be working in all off them. Especially female staff is not able to smile or at least have a neutral face when you approach them if you are a female. Some male staff is continuously hitting on you cause you're a female without a male with you. Very uncomfortable. I was there with my daughter celebrating the completion of her bachelor, but we did not feel welcome at all. The quality of the food was poor in general. The room: We booked a suit with sea view. When we arrived after traveling for more then 15 hours (from Europe) arriving in the evening we found out that from the room we got you can see the sea if you stand and try real hard to see the sea over the top of a sad roof and through palm trees. When you enter the room you get claustrophobic immediately. I asked for another room and did not get unpacked. We were promised another room the next day. We got that the next day at 17:00 pm after going back and forward to the reception for a couple of times. Which means that we started our holiday a day later. That room was the room we booked with a wonderful view of the sea. The room was daily cleaned, but only shampoo, conditioner and bath gel was refreshed daily, other amenities not. We got the room with an empty minibar. After asking the reception to fill the minibar for 4 days I gave up asking them again. The forth day someone came to the room in the evening and asked us if there was anything we needed. I told that person about the minibar, and finally the 5th day the minibar got stocked. We were there for 7 nights. The day we had to leave, I asked them about options for late check out as our flight was scheduled for 20:00 pm and their check out time is 12 pm. If we wanted to keep the room till 17 pm we had to pay 40 USD per hour. Not an hour was given to us complimentary for the wasted first day of our holiday. In other 5 star hotels I have never paid extra for late check outs. The first 5 star I ever been to, which turned out to be a disappointment. You book a 5 star for the quality of service you expect. I believe with right management of staff it can be a great hotel. All other resources are available. But Client Service is something that they need to work on.

Posted by on 21 Aug 2013

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3 out of 5

Not a hotel that i'd visit again.

On arrival everything was fine until i checked into my room. I had the ocean view junior suite, which looked and sounded lovely on-line. The room was old and shabby and smelt damp. It was more like a room that belonged in a 2star hotel. I was not happy at all. in the end i upgraded to a honeymoon suite with private pool which was a lot better but cost an extra 875us on top of my holiday. The private beach is tiny and not kept well. The restaurants in the hotel were nice, they had all top shelf drinks in the bars so no complaint there. The evenings entertainment was an absolute joke.

Posted by on 9 Sep 2011

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5 out of 5

Wunderbares Hotel

Pros: Alles!
Cons: Nein.
Location: Direkt am schönen weissen Strand in der Nähe von Punta Cana bleiben. Draussen (Samana) ist die Armut extrem, dass möchte man in den Ferien nicht sehen
Es gibt nichts zu beanstanden. Wir waren 5 Tage in diesem super Resort und sind dann noch in ein anderes Resort nach Samana gereist, wo wir 10 Tage bleiben wollten. Nach 5 Tagen sind wir ins Sanctuary zurückgekehrt, da es uns im anderen Resort gar nicht gefallen hat. Mitarbeiter, Zimmer, Essen, Restaurants, Strand, gesamte Anlage, einfach alles ist perfekt und auf hohem Niveau. Falls wir je wieder in die DomRep reisen sollten, dann sicher wieder in dieses Resort. Herzlichen Dank an alle für den wunderschönen Aufenthalt!

Posted by , from Zürich on 24 Jan 2017

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Comment from Hotel Management

31 Jan 2017 by Jennifer Velasquez / Assistant Management

It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintain Our Resort brand standards. Your feedback has been shared to the team as a motivation to keep up our work. Kind Regards,

3 out of 5

Baignade en mer impossible!!!!

Plage envahie par des tonnes d'algues enlevées au bulldozer. Donc réveil par les machines, wi-fi payant sauf au Lobby, safe qui ne fonctionne pas, rideaux dans la chambre qui vous tombent sur la tête, fils électriques qui sortent du mur dans la salle de bain à la place du téléphone...et avons dû payer 40 dollars l'heure pour pouvoir conserver la chambre avant notre départ en fin de journée... Heureusement, le personnel était sympatique.

Posted by on 5 Jan 2016

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4 out of 5

Honeymoon

Hôtel génial, restaurants supers, vacances vraiment réussies.

Posted by on 14 Jan 2014

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4 out of 5

Très bon

Très bien, tout ce qu'il faut pour des vacances réussies

Posted by on 19 Aug 2013

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5 out of 5

Connaître Cap Cana

Premier séjour à Cap Cana. Si vous recherchez le calme, un service raffiné et personnalisé, un hôtel confortable et différent de tous les autres établissements all inclusive de tourisme de masse à Punta Cana, alors cet hôtel est celui qu'il vous faut ! Mention particulière pour le personnel et le gérant de la réception, Hector Alfaro, grâce à qui tout devient possible ! Excellent séjour

Posted by on 23 Mar 2013

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About the Sanctuary Cap Cana, All-Inclusive Adult Resort

Location Blvd Zona Hotelera, Playa Juanillo, Punta Cana, La Altagracia 23302

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Yoga

Entertainment

  • On-site entertainment and activities
  • Access to on-site clubs
  • On-site live performances
  • Theme parties

Not included

  • Airport transfers
  • Laundry/dry cleaning services

  • Access to on-site clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • All available beverages included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • On-site entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All on-site activities, facilities and equipment included
  • On-site live performances included
  • All non-motorised water sports included
  • Theme parties included
  • All land activities, recreational facilities and equipment included

Property Features

Sanctuary Cap Cana, All-Inclusive Adult Resort is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Sanctuary Cap Cana, All-Inclusive Adult Resort, you can cool off in one of the 5 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and A swim-up bar. Public spaces have free WiFi. This Colonial resort also offers a 24-hour fitness centre, a hot tub and a steam room. Valet parking is free. A complete renovation of Sanctuary Cap Cana, All-Inclusive Adult Resort was completed in September 2018. Smoking is allowed in designated areas at this 5-star Punta Cana resort.

  • 323 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 5 bars or lounges
  • 3466 sq ft of conference space
  • 322 sq. m of conference space
  • Built in 2007
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Sanctuary Cap Cana, All-Inclusive Adult Resort offers 323 forms of air-conditioned accommodation with free minibar items and a safe. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down comforters and premium bedding. 32-inch Flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries. This Punta Cana resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Private balcony or patio (furnished)
  • Sitting area
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan

Food & Drink

Blue Marlin – This beachfront restaurant specialises in seafood and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting).

Casabella – This restaurant specialises in international cuisine and serves breakfast and lunch. Open daily.

Wok – This restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

The Steakhouse – This steakhouse specialises in Argentinean cuisine and only serves dinner. Open daily.

Capriccio – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.

24-hour room service is available.

Nearby Activities

5 the outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Racquetball/squash on site
  • Snorkelling nearby
  • Parasailing nearby
  • Fitness classes on site
  • Surfing/boogie boarding nearby
  • Beach volleyball on site
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

Sanctuary Spa has 14 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 14
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom

Hotel Policies

Check-in

  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cots (infant beds) available
  • Debit cards not accepted
  • 24-hour check-in
  • Minimum guest age is 18
  • Caters to adults only

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cap Cana Sanctuary
  • Sanctuary Cap Cana All Inclusive Playa Hotels Resorts
  • Sanctuary Hotel Cap Cana
  • Sanctuary Cap Cana Hotel Punta Cana
  • Sanctuary Cap Cana Resort
  • Sanctuary Cap Cana Alsol All Inclusive
  • Sanctuary Alsol All Inclusive
  • Sanctuary Cap Cana Alsol
  • Sanctuary Cap Cana AlSol All Inclusive Adults
  • Sanctuary AlSol All Inclusive Adults
  • Sanctuary Cap Cana AlSol Adults
  • Sanctuary AlSol Adults
  • Sanctuary All Inclusive Playa Hotels Resorts
  • Sanctuary Cap Cana Adults Playa Hotel Resorts Punta Cana
  • Sanctuary Cap Cana Adults Playa Hotel Resorts
  • Sanctuary Cap Cana, All-Inclusive Adult Resort Punta Cana
  • Hotel Sanctuary Cap Cana Adults Only by Playa Hotel & Resorts
  • Sanctuary Cap Cana Adults Playa Resorts Punta Cana
  • Sanctuary Cap Cana Adults Playa Resorts
  • Sanctuary Cap Cana by AlSol All Inclusive Adults Only
  • Sanctuary Cap Cana by Alsol Adults Only All Inclusive
  • Sanctuary Cap Cana by Alsol All Inclusive
  • Sanctuary Cap Cana All Inclusive Adults Only by Playa Hotel
  • Sanctuary Cap Cana
  • Sanctuary Cap Cana All Inclusive by Playa Hotels Resorts

You should know

  • Pool access available from 6 AM to 7 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.