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4.0 out of 5

"Staff were amazing. Room and communal areas in need of a little more attention to truly be a 5* hotel. " More

By a verified traveller on Wed 08 May 2019

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Junior Suite Garden / Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max
£250* Per night/room 1 Feb - 2 Feb

Romance Suite Swim Up

Bed Count 1 King Bed Maximum Occupancy 2 Max

Romance Suite Poolside

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Swim Up

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Poolside

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Garden / Pool View Single Use

Bed Count 1 King Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at TRS Turquesa Hotel - Adults Only - All Inclusive. During your stay, you'll be connected to the convention centre and within walking distance of Cortecito Beach. You'll find features such as free breakfast, free WiFi in public areas and free self-parking. Built in 2004, this 5-star resort has 372 rooms over 2 floors. Each room includes amenities such as free WiFi and indoor hot tubs.

  • Air-conditioned rooms with indoor private hot tubs, free minibar items and furnished balconies or patios
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy French cuisine while dining at La Boheme only TRS Guests
  • Take a swim in the 6 outdoor pools or soak in the spa tub
  • Indulge with massages, reflexology or body scrubs at ZENTROPIA
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a private beach, 6 outdoor tennis courts and a gym
  • Guests speak favourably about the helpful staff and the location
  • Just a 3-minute drive from Cortecito Beach and 9 minutes from Palma Real Shopping Village
  • Free casino shuttle service

TRS Turquesa Hotel - Adults Only - All Inclusive ratings based on 7 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for TRS Turquesa Hotel - Adults Only - All Inclusive

Everyone (4) Couples (2)
4 out of 5
Staff were amazing. Room and communal areas in need of a little more attention to truly be a 5* hotel.

Posted by on 8 May 2019

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Comment from Hotel Management

8 May 2019 by Sachenca Núñez

Dear Guest, We really appreciate your comments and feedback about your stay in TRS Turquesa Hotel. For us is very important to know the opinion of our visitors in order to improve our service. We appreciate your kind recommendations, we appreciate and value your comments and we will take them into account to perfect our services. We continue to count on your preference, and that you allow us to welcome you again in our Hotel during your next visit to Punta Cana. Best regards,

1 out of 5
Das Personal ist sehr unfreundlich, sogar frech, faul und manchmal kommentierten sie sogar hinter meinem Rücken. Ich würde nie wieder dieses Hotel buchen. Schade, denn die Anlage ist wunderschön.

Posted by on 11 Mar 2020

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Comment from Hotel Management

15 Mar 2020 by Dionisio De La Rosa

Lieber Gast, Wir freuen uns sehr, dass Sie einen Teil Ihrer wertvollen Zeit darauf verwendet haben, Ihre Erfahrungen in unserem Hotel zu bewerten. Vielen Dank, dass Sie bei uns übernachtet haben. Entsprechend Ihrer Qualifikation tut es uns leid, dass wir nicht in der Lage waren, alle Ihre Erwartungen zu erfüllen. Wir möchten uns aufrichtig entschuldigen. Ihre Worte helfen uns, uns zu verbessern und einen besseren Service anzubieten. Wir möchten darauf hinweisen, dass das, was Sie beschreiben, überhaupt nicht dem TRS Turquesa-Standard entspricht, den wir unseren Gästen anbieten möchten. Wir möchten betonen, dass wir bei jedem Service bei TRS täglich unser Bestes geben, um die Erwartungen unserer Gäste nicht nur zu befriedigen, sondern zu übertreffen und günstige und einzigartige Erlebnisse zu schaffen. Für uns ist die Zufriedenheit aller unserer Gäste am wichtigsten. Unser Hauptziel ist es, unsere Gäste zu lebenslangen Fans zu machen, und wir arbeiten hart daran, dies zu erreichen. Ehrlich gesagt sind und bleiben Sie bei TRS Turquesa willkommen. Wir möchten uns nochmals bei Ihnen für den Service bedanken, den Sie von unseren Mitarbeitern erhalten haben. Wir bemühen uns, unseren Gästen durch harte Arbeit ein außergewöhnliches Erlebnis in unserem Resort zu bieten. Es ist uns sehr wichtig, dass jeder Gast diese 5-Sterne-Behandlung von unseren Mitarbeitern erhält. Es tut uns leid, dass Sie sich nicht so behandelt fühlen. Im Namen von uns allen hier bei TRS würden wir uns sehr über eine weitere Gelegenheit freuen, Sie wieder willkommen zu heißen. Wir werden unser Bestes tun, um Ihre nächste Erfahrung mit uns absolut wunderbar zu machen. Grüße

4 out of 5
fand alles sehr gut, besonders waren genug liegestühle vorhanden

Posted by on 6 May 2019

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Comment from Hotel Management

9 May 2019 by Gelson

Lieber Gast, Vielen Dank, dass Sie eine großartige Bewertung unseres TRS Turquesa Hotel geteilt haben. Es hat uns sehr gefreut, dass es ein unvergessliches Erlebnis ist. Wir sind so froh, dass Sie sich von der hervorragenden Leistung unseres Teams zufrieden gestellt haben. Wir hoffen, dass wir die Möglichkeit haben, Ihnen in Zukunft wieder unsere Dienste anbieten zu können. Herzliche Grüße aus dem Paradies! Gelson Zorrilla Hospitality Manager

5 out of 5

Posted by on 17 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Yasindi Jiménez

Dear Guest, Thank you very much for valuating us with five stars. It has been a true honor and pleasure to know we have provided you with an excellent stay. The TRS Turquesa Hotel family awaits with anxious your next visit. Best regards, Yasindi Jiménez Hospitality Manager

4 out of 5
Hôtels et personnels parfait la chambre était très humide le linge mouillé en permanence pas très agréable

Posted by , from Nice on 22 Nov 2018

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Comment from Hotel Management

24 Nov 2018 by Gelson

Chère Valérie, Merci beaucoup d'avoir choisi notre TRS Turquesa Hotel comme l'escapade parfaite dans cet environnement des Caraïbes. Nous sommes heureux de savoir que votre expérience en général a été très positive, notamment grâce à l’attention irréprochable de notre personnel dans tous les domaines. Nous apprécions grandement que vous nous ayez aidés à identifier de nouveaux domaines d’opportunité, merci pour votre précieux commentaire. Nous souhaitons pouvoir vous proposer nos services pendant encore de nombreuses années. Avec nos meilleures salutations! Gelson Zorrilla Hospitality Manager

5 out of 5
sehr schönes hotel am strand, sehr gute restaurants, wunderbare pools

Posted by on 4 Sep 2018

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Comment from Hotel Management

22 Sep 2018 by Gelson

Lieber Gast, Vielen Dank für die tolle Bewertung unseres TRS Turquesa Hotel, es hat uns sehr gefallen, dass es ein unvergessliches Erlebnis war. Wir sind so froh, dass Sie sich von der hervorragenden Leistung unseres Teams angenommen fühlen. Wir hoffen, Ihnen die Möglichkeit zu bieten, unsere Dienstleistungen auch in Zukunft anbieten zu können. Empfange herzliche Grüße aus dem Paradies! Gelson Hospitality Manager

5 out of 5

Super Hotel...

Pros: Essen, Service
Ein sehr schönes und Luxuriöses Hotel. Service immer Hilfsbereit, Butler Service sehr gut ( besonders Randy), Bedienung in Restaurant sehr Aufmerksam.

Posted by on 26 Feb 2018

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Comment from Hotel Management

28 Feb 2018 by Manager

Liebe Ebookers, Als erstes möchten wir uns bei Ihnen bedanken, dass Sie Ihren Urlaub bei uns im TRS Turquesa Hotelverbracht haben und auch dafür, dass Sie sich die Zeit genommen haben uns Ihre Eindrücke zu schildern. Vielen Dank für die lieben Worte. Es freut uns sehr, dass Sie einen schönen Flitterwochen Urlaub bei uns verbringen konnten und wir hoffen sehr, Sie in Zukunft wieder als Gast bei uns begrüβen zu dürfen. Sonnige Grüβe aus Bavaro, L. Tajes Manager

About the TRS Turquesa Hotel - Adults Only - All Inclusive

Location Av. Francia, Punta Cana, La Altagracia 23000

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to March 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All à la carte meals and snacks included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Rowing/canoeing
  • Sailing

Land activities
  • Fitness facilities
  • Miniature golf
  • Football
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Entertainment

  • On-site entertainment and activities
  • Access to on-site nightclubs
  • On-site live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkelling excursions
  • Snorkelling
  • Tennis lessons
  • Windsurfing
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Kayaking included
  • Access to on-site nightclubs included
  • Rowing/canoeing included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Football included
  • Scuba diving excursions not included
  • Snorkelling excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Scuba diving lessons not included
  • Windsurfing not included
  • Aerobics classes/lessons included
  • Snorkelling gear not included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • On-site entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All on-site activities, facilities and equipment included
  • All non-motorised water sports included
  • On-site live performances included
  • Theme parties included

Property Features

TRS Turquesa Hotel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At TRS Turquesa Hotel - Adults Only - All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 17 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A bar/lounge and A poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a health club and a hot tub. Free self parking is available. Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 372 guestrooms or units
  • 2 levels
  • 10 buildings
  • 17 dining venues
  • 605 sq ft of conference space
  • 56 sq. m of conference space
  • Built in 2004
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Karaoke
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free casino shuttle
  • Parking: Free self parking

Room Amenities

TRS Turquesa Hotel - Adults Only - All Inclusive offers 372 forms of accommodation with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies or patios. A pillow menu is available. Flat-screen televisions come with satellite channels and DVD players. Coffee/tea makers and free minibar items are provided. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and complimentary toiletries. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

  • Private indoor hot tub
  • Private balcony or patio (furnished)
  • Jetted bath
  • Stocked minibar (free)
  • iPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Coffee maker
  • Pillow options
  • Separate bath and shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or cupboard
  • Toothbrush and toothpaste available

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.

La Boheme only TRS Guests – This restaurant specialises in French cuisine and only serves dinner. Guests can enjoy drinks at the bar.

Kusko only for TRS guests – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.

Helios Beach Club – This restaurant specialises in international cuisine and only serves dinner. Open daily.

Capricho only TRS Guests – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.

Bambu – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.

24-hour room service is available.

Nearby Activities

6 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, outdoor tennis courts, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Golfing nearby
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Windsurfing on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Racquetball/squash on site
  • Bicycle rentals nearby
  • Rowing or canoeing on site
  • Sailing on site
  • Basketball on site
  • Hiking/biking trails nearby
  • Personal motorised watercraft on site
  • Scuba diving nearby

Spa Services

ZENTROPIA has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Minimum guest age is 18
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Suites Turquesa Palladium All Inclusive Punta Cana
  • Royal Suites Turquesa Palladium Punta Cana
  • Royal Suites Turquesa Adult All Inclusive Punta Cana
  • Royal Suites Turquesa Adult All Inclusive
  • Royal Suites Turquesa Adult
  • TRS Turquesa Hotel Adults All Inclusive Punta Cana
  • TRS Turquesa Hotel Adults All Inclusive
  • TRS Turquesa Adults All Inclusive Punta Cana
  • TRS Turquesa Hotel Adults Only All Inclusive
  • TRS Turquesa Hotel - Adults Only - All Inclusive Punta Cana

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.