22 Dec 2019 by Kevin Kluts - GM
Good Afternoon, Thank you for taking the time to leave your feedback. It is great to hear you enjoyed your stay and I look forward to welcoming you again in the future. Kind Regards, Kevin Kluts General Manager
5 Feb 2018 by Alexandria
Good morning, Thank you for taking the time on offering your feedback on your stay with us at the Heritage Queenstown. It is wonderful to hear that you enjoyed your stay with us;. I will pass on your kind words to our team. I look forward to welcoming you back to the hotel in the near future. Kind regards Alexandria Appelman Reservation Manager
17 Sep 2017 by -
Good morning Wes, Thank you for taking the time to leave your honest feedback following your recent stay. I was most concerned to learn your stay was disrupted by some noisy guests during the night. Our Front Office is open 24/7, and guests can call down at any time and our friendly staff will address any noise disruptions whenever possible. I was happy to hear this didn't spoil your overall stay. I'm glad you enjoyed the hotel facilities and our restaurant food. Thank you again for your feedback and for your recommendations, they will be passed on to our management team for review. We hope you enjoyed you stay overall and we look forward to welcoming you back to the hotel in the not so distant future. Kind regards, Luke Thorne Duty Manager
2 Jun 2019 by Nhung Tran
Good morning, Thank you for taking the time to leave us a review in regards to your recent stay. Look forward to welcoming you back in the near future! Kind regards, Nhung Tran Duty Manager
19 Jan 2019 by Emma Jubb - Duty Manager
Good Afternoon, Thank you for your feedback, I will pass your comments onto our seniour manageent team I hope we can welcome you again in the future. Kind Regards, Emma Jubb Duty Manager
Heritage Queenstown offers its guests a seasonal outdoor pool, an indoor pool, a health club, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. Event space at this hotel measures 3079 square feet (286 square metres) and includes conference centres. A sauna, a library, and a terrace are also featured at the luxury Heritage Queenstown. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Queenstown hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Heritage Queenstown offers 175 forms of air-conditioned accommodation with a safe and free newspapers. 49-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.
For a fee, guests can enjoy a buffet breakfast on weekends from 6:30 AM and 10:00 AM.
Mackenzies Restaurant – This restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
An indoor pool, an outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless checkout are available. Enhanced food service safety measures are in place. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received their complete COVID-19 vaccination at least 1 days prior to check-in. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property is rated 4 star plus, and is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®