11 Aug 2021 by Joe Sweeny
Good Morning, Many thanks for taking the time to share your review and feedback on your recent stay with us at our Wellington House apartments in central Reading. As you have provided the review anonymously I am unable to see which apartment you stayed in with us, so in relation to the very minor niggles you mention, it would be great for us to know so that we can look to have these eradicated as soon as possible. You should have also had contact details for our guest services manager during your stay, so that any instances such as these could be raised and repaired in a timely manner, apologies if this process was not communicated once the booking was made. In relation to locating your apartment once in the building, we are in the process of having signage arranged to ease with this process, however you should have received an arrival email, detailing which section of the building your apartment was in, again if this was not provided, I can only apologise. Like most modern buildings in the UK, they are very well insulated, and as a result of air conditioning not being present we are able to provide fans for all guests on request. Any other feedback you have I would kindly request for you to share this with the team directly on email@example.com Many thanks once again for your time and feedback. Kind Regards, Joe - Celador Apartments
Celador Apartments - Wellington House offers its guests laundry facilities. WiFi is free in public spaces. For a fee, parking is available. This 4-star Reading apartment is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Celador Apartments - Wellington House offers 16 accommodations with all-in-one washer/dryers and laptop-compatible safes. This individually decorated and furnished accommodation has separate sitting areas and includes desks. Beds feature Egyptian cotton sheets and premium bedding. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. 40-inch Smart televisions come with digital channels. Additionally, rooms include espresso makers and complimentary bottles of water.
Special check-in instructions:
There is no front desk at this property. To make arrangements for check-in, please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions and lockbox information. The host will greet guests on arrival.
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information and lockbox information. The host will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.