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"Everything you need for a nights stay, even though there’s a travelodge across the road. " More

By a verified traveller on Sat 14 Dec 2019

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Hotel Description

The comfortable rooms at pentahotel Reading get high marks from our customers. During your stay, you're just a quick walk from Broad Street Mall. Enjoy features like free WiFi in public areas, plus a restaurant and a fitness centre. This 4-star hotel has 206 rooms over 7 floors. Enjoy your stay with amenities like free WiFi and a Smart TV in each room.

  • All rooms offer 24-hour room service, Smart TVs and first-run films
  • Free WiFi
  • Enjoy vegan cuisine while dining at Penta Lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a fitness centre
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Steps from Hexagon and Broad Street Mall
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Standard Room (penta)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room (Penta Plus)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room (Penta PlayerPad)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Penta PlayerPad)

Bed Count 1 King Bed Maximum Occupancy 3 Max

pentahotel Reading ratings based on 11 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for pentahotel Reading

Everyone (7) Couples (2) Other (1)
5 out of 5
Everything you need for a nights stay, even though there’s a travelodge across the road.

Posted by on 14 Dec 2019

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5 out of 5

Posted by on 20 Apr 2019

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Comment from Hotel Management

22 Apr 2019 by The Penta Team

Hi, Thank you for your feedback and rating. We're pleased to see that you enjoyed your stay. We hope to welcome you back again soon. Best Wishes,

4 out of 5
Friendly staff, nice, clean rooms but in need of some modernisation to rooms ie the floral patterns on the walls are slightly dated. Can not fault the shower though. The lifts are mighty slow. At first the hotel looks like a council building but inside it has a great young feel. Its edgy, funky and smells nice as soon as you enter. We will definitely be back again if visiting Ryyeading.

Posted by on 20 Apr 2019

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Comment from Hotel Management

22 Apr 2019 by The Penta Team

Hi, It's great to hear that you were pleased with your stay and that you like most of our decor. Apologies regarding the lift. Please note that our maintenance team has been informed of the issue. Thank you for your feedback and rating and we look forward to welcoming you back again soon. Best Wishes,

2 out of 5

Posted by on 8 Jan 2019

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Comment from Hotel Management

13 Jan 2019 by The Penta Team

Hi Philip, We're sorry to see that you were not too pleased with your stay. Please note that we have a 24 hours reception should you wish to discuss any concerns during your stay. Thank you for your feedback and rating. We hope that you will give us another chance soon so that you can experience our full working service. Best Wishes,

3 out of 5
Didn't receive any information about breakfast upon check in and there was no further information about breakfast in the hotel room - maybe there was no breakfast available!? When we asked for some fresh milk to have a with a cup of tea we were told we could only have UHT milk and that if we wanted fresh milk there would be an extra charge! I think some customer service training wouldn't go amiss in this establishment

Posted by on 28 Nov 2018

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Comment from Hotel Management

13 Dec 2018 by Al - Operations Supervisor

Dear Guest, Thank you very much for your feedback. This is not something that will go unnoticed and the issues you experienced will be raised with the team and provide further training where necessary, as you should be adequately briefed about the hotel, its facilities and its schedules without mistake. We would love to welcome you back into the hotel very soon. We will make sure we change your mind on your next stay with us... :) Best regards.

1 out of 5
Good Location, Poor standards, Rooms where old and in a bad condition

Posted by , from Reading on 22 Oct 2018

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Comment from Hotel Management

28 Nov 2018 by Al - Operations Supervisor

Dear James, Thank you very much for taking the time to leave us your feedback. Seeing how disappointing your stay with us was for you, we would love it if you would provide us with further detail so we can tackle the issues you encountered. Kindly get in touch with us should there be anything we could do for you. Best regards.

4 out of 5

Nice hotel, lovely theme and staff

Great clean room, comfy bed and nice touches like toiletries. lovely communal areas and helpful friendly staff. Great location too.

Posted by on 26 Mar 2018

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5 out of 5

Lovely hotel, great stay !

Pros: Staff were lovely and they had late checkout at 3pm on Sundays, which is nice, so we could have a lie in.
Cons: Breakfast prices could be cheaper, if we ate at hotel
Location: The location was great, right in the middle of everything. About 5-10 minute walk to Oracle, perfectly located.
Had a lovely stay at this hotel. The hotel and the staff were exceptional, great location, literally in the middle of the city centre. The hotel was very pleasant, bar area was lovely and there are pool tables that are free to use, which kept the boys entertained. Couldn't fault this hotel in any way. We didnt eat the hotel as we had reservations elsewhere, but restaurant looked nice. They are DJ perform every 2 weeks, and it just so happened to be the night we stayed. Highly recommended !

Posted by , from West Bromwich on 5 Mar 2018

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5 out of 5

Seriously underrated

This is a gem of a hotel I was so impressed! Me and my travel companion had such a good time! Food at the restaurant was good even tho the menu was limited. All the staff I interacted with were lovely. I can not tell you how big the bed was!! I'm only 5"2 but wow I think I lost my other half I even woke up thinking I was alone! The little touches are so cute like the water on your bedside table, the toiletries and even the way the tissues are made to look like a flower! Only things that wasn't great was the noise from the dual carriage way if my window was open (easily solved by closing it and waking on the heating/aircon) and the site said there would be dressing gowns in the room which there wasn't which was just poor communication between the hotel and the 3rd party booking site. But I will return to if not this one, one of your other hotels honestly both so impressed!

Posted by , from bristol on 7 Aug 2017

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4 out of 5

Stay at Penta

Really enjoyed my stay in Penta. Excellent value and would definitely stay here again.

Posted by on 4 Mar 2016

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Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 5920 square feet (550 square metres) and includes conference centres. A fitness centre, a library, and vending machine are also featured at the business-friendly pentahotel Reading. This 4-star Reading hotel is smoke free.

  • 206 guestrooms or units
  • 7 levels
  • 5920 sq ft of conference space
  • 550 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Library
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces) , Free parking nearby , Offsite parking discounted rates available

Transport

  • Airport: London (LHR-Heathrow) (45.9 km / 28.5 mi)
  • Train station: Reading West Station (0.8 km / 0.5 mi)
  • Parking:

Room Amenities

Pentahotel Reading offers 206 forms of accommodation which are accessible via exterior corridors and feature complimentary bottles of water and designer toiletries. 38-inch Smart televisions come with premium digital channels and first-run films. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Smart television
  • Digital channels
  • Premium channels
  • First-run films
  • Electric kettle
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Penta Lounge – This bar specialises in vegan cuisine and serves lunch and dinner. A children's menu is available.

Hotel Restaurant – This family restaurant specialises in local cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 6:00 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests may request free late check-out at 3 PM on Sundays.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 20 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Guests must contact this property in advance to reserve cots/infant beds. Air conditioning is not provided. Parties and events are allowed on site. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. Safety features at this property include a smoke detector. Disinfectant is used to clean the property, and guests are provided with hand sanitiser.Personal protective equipment, including masks, will be available to guests.For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually wrapped food options are available for breakfast and through room service.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Guests must contact this property in advance to reserve cots/infant beds. Air conditioning is not provided. Parties and events are allowed on site. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.Personal protective equipment, including masks, will be available to guests.For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually wrapped food options are available for breakfast and through room service.

  • Noise-free rooms not guaranteed
  • Property is cleaned with disinfectant
  • Car not required
  • Long-term renters welcome
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Acrylic shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Events/parties allowed
  • Social distancing measures are in place
  • Contactless check-in and check-out are available
  • No rollaway/extra beds available
  • Property has confirmed that they are implementing enhanced health and safety measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Individually wrapped food options are available through room service
  • Debit cards
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 25.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 15 for adults and GBP 7.50 for children (approximately)
  • Nearby parking fee: GBP 10 per night
  • Pet fee: GBP 20 per pet, per stay
  • Late check-out fee: GBP 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • pentahotel Hotel Reading
  • pentahotel Reading
  • Reading pentahotel
  • Reading Penta Hotel
  • pentahotel Reading Hotel
  • Renaissance Hotel Reading
  • pentahotel Reading Hotel
  • pentahotel Reading Reading
  • pentahotel Reading Hotel Reading

You should know

  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.