- Liked: Cleanliness, property conditions & facilities, room comfort
Almost perfect stay
Lovely place to stay and an amazing price too. Nice bar and atmosphere. Downside is lack of parking.
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Near a train station, pentahotel Reading is in an area with good shopping. Notable landmarks in the area include Reading Abbey Ruins and Mapledurham House and Watermill. Travelling with kids? Consider Legoland and Lapland UK.
Be careful when choosing this hotel. We lost the Sunday morning due to our hotel room door locking us out. Our door key would not work and the hotels master door keys would not work either. After spending over 90 minutes leading us between our floor and reception they finally managed to open our room so we could get our bags and check out. Then the management team treated the situation as if nothing had happened. We felt like they didn’t care and this happens all the time. So be careful booking this hotel if you have somewhere to go as you might be late, like we ended up being. We are totally dissatisfied with their service and professionalism. When I spoke to the Operations manager 3 days later his offer was a 20% discount on the room which I also find a little insulting. £65 to compensate losing over half a day with my family....There are many hotels in Reading, these guys won’t be getting my business again.