- Liked: Cleanliness, room comfort
Nice hotel, let down by the service detail
A 5 star hotel where the only lift is out for 3 days really isn't acceptable. The rooms are excellent, though, service really is not as good as it should be.
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Near a train station, The Roseate Reading is in a walkable area with good shopping. Notable landmarks in the area include Reading Abbey Ruins and Mapledurham House and Watermill. Lapland UK and Lagoona Park are also worth visiting. Our guests appreciate the hotel's central location.
This is a lovely hotel with a great restaurant. However I discovered that there is neither heating or air conditioning in the room I was allocated in in the main building. I arrived after 7.00pm in the evening and although they provided a small electric radiator after I raised the issue no attempt had been made to heat the room before I arrived. Hardly what you would expect from a "luxury" hotel