4 Mar 2020 by Stéphanie GAGNOUX, General Manager
Dear Guest, Thank you for taking the time to review your stay. We regret to read that you were not fully satisfied with your experience and would like to offer you our apologies. We regret that the bathroom amenities were not to your personal taste. This is, however, a rain shower for more efficient use of water and helps in being eco-friendly. We hope to be able to welcome you back for a more pleasant stay in the future. Kindest regards, Stéphanie GAGNOUX, General Manager
5 Jul 2019 by Stéphanie GAGNOUX, Directrice générale
Cher hôte, Merci d'avoir pris le temps de rédiger ce commentaire vis à vis de l'hôtel Mercure Reims Centre Cathédrale. C'est un plaisir de lire que vous avez pu profiter de votre séjour dans notre établissement. Nous sommes ravis que vous ayez apprécié la propreté de notre hôtel ainsi que l'accueil de notre équipe. Nous espérons vous revoir prochainement. Bien à vous, Stéphanie GAGNOUX, Directrice générale
The following facilities or services will be unavailable from October 30 2020 to December 2 2020 (dates subject to change):
Due to COVID-19, this property’s food and beverage options may be limited.
There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business centre on site. A computer station is on site and WiFi is free in public spaces. Tour or ticket assistance, multilingual staff, and gift shops/news stands are also featured at the business-friendly Mercure Reims Cathédrale. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Reims hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces) , Free parking nearby
Mercure Reims Cathédrale offers 126 forms of accommodation with laptop-compatible safes and complimentary bottles of water. Pillowtop beds feature premium bedding. A pillow menu is available. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include complimentary toiletries and hairdryers. This Reims hotel provides complimentary wireless Internet access. 32-inch LED televisions come with premium digital channels. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11:00 AM.
Le Restaurant – This restaurant specialises in French cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Room service (during limited hours) is available.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available.The property affirms that it follows sanitisation practices of ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has received its official star rating from the French Tourism Development Agency, ATOUT France.