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3.9 out of 5

"4 star hotel with no fixed shower head? A first for me. No recognition by staff that this is substandard. " More

By a verified traveller on Thu 27 Feb 2020

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Classic Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£69* Per night/room 20 Dec - 21 Dec

Classic Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Double Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Double Room, Multiple Beds

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Mercure Reims Cathédrale's great location gets high marks from our customers. During your stay, you're just a quick walk from Champagne (region). Free WiFi in public areas, a restaurant and a bar are available. This 4-star hotel has 126 rooms over 6 floors. Enjoy your stay with amenities like free WiFi and a pillowtop bed in each room.

  • Air-conditioned rooms with pillowtop beds, LED TVs and fridges
  • Free WiFi
  • Enjoy French cuisine while dining at Le Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests speak favourably about the breakfast and the area's walkability
  • Just a 4-minute drive from Notre-Dame de Reims and 7 minutes from Veuve Clicquot-Ponsardin
  • Pets welcome for a fee (restrictions apply)

Mercure Reims Cathédrale ratings based on 8 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Mercure Reims Cathédrale

Everyone (5) Couples (2) Family (1)
3 out of 5
4 star hotel with no fixed shower head? A first for me. No recognition by staff that this is substandard.

Posted by on 27 Feb 2020

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Comment from Hotel Management

4 Mar 2020 by Stéphanie GAGNOUX, General Manager

Dear Guest, Thank you for taking the time to review your stay. We regret to read that you were not fully satisfied with your experience and would like to offer you our apologies. We regret that the bathroom amenities were not to your personal taste. This is, however, a rain shower for more efficient use of water and helps in being eco-friendly. We hope to be able to welcome you back for a more pleasant stay in the future. Kindest regards, Stéphanie GAGNOUX, General Manager

4 out of 5

Good location and pet friendly

Stayed here with two small dogs and everyone was very friendly. Central location over Overlooking the canal with good soundproofing. Easy walk to centre

Posted by on 5 Aug 2014

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4 out of 5

Very relaxing

We had a lovely family room and the children loved their separate room! Shower/bathroom facilities very clean and convenient to both rooms. Lovely big windows to open for fresh air. Great that there was a TV in both rooms (although only one controller!). Only thing missing was top table space and drawers, nowhere to put bits and pieces like handbag, keys, books etc. Breakfast choice great.

Posted by on 4 Jun 2013

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4 out of 5
La propreté et le. Elle et le personnel très accueillant

Posted by on 16 Apr 2019

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Comment from Hotel Management

5 Jul 2019 by Stéphanie GAGNOUX, Directrice générale

Cher hôte, Merci d'avoir pris le temps de rédiger ce commentaire vis à vis de l'hôtel Mercure Reims Centre Cathédrale. C'est un plaisir de lire que vous avez pu profiter de votre séjour dans notre établissement. Nous sommes ravis que vous ayez apprécié la propreté de notre hôtel ainsi que l'accueil de notre équipe. Nous espérons vous revoir prochainement. Bien à vous, Stéphanie GAGNOUX, Directrice générale

5 out of 5
Un hotel de qualité, à recommander . Le personnel professionnel , le cadre avec une vue exceptionnelle sur la Marne. Bonne situation en ville, tout est au top. C'est la classe.

Posted by , from Saint Avold on 29 Sep 2018

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4 out of 5
Hotel agréable bien décoré. Personnel poli qui pourrait un peu plus agréable Belle Chambre mais un peu petite pour 3 personnes mais très confortable. Parking extérieur gratuit minuscule.

Posted by , from Strasbourg on 16 May 2018

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3 out of 5

Hotel bien placé

Location: Personnel efficace pour se rendre au centre
Envahi par les tours operators et leurs bus. Cet Hôtel n'est pas au centre.

Posted by , from Suisse on 23 Jul 2017

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4 out of 5

Opinion

Hôtel bien situé. Dommage le frigo de la chambre était vide? Pas de bouteille d eau? . Séjour agréable .

Posted by on 18 Sep 2013

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Renovations + Closures

The following facilities or services will be unavailable from October 30 2020 to December 2 2020 (dates subject to change):

  • Bar/Lounge(s)
  • Dining venue(s)

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business centre on site. A computer station is on site and WiFi is free in public spaces. Tour or ticket assistance, multilingual staff, and gift shops/news stands are also featured at the business-friendly Mercure Reims Cathédrale. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Reims hotel is smoke free.

  • 1 building
  • 126 guestrooms or units
  • 6 levels
  • Dining venue
  • Bar or lounge
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Gift shop
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Fridge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces) , Free parking nearby

Transport

  • Train station: Franchet-d'Espèrey Station (2 km / 1.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Reims Cathédrale offers 126 forms of accommodation with laptop-compatible safes and complimentary bottles of water. Pillowtop beds feature premium bedding. A pillow menu is available. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include complimentary toiletries and hairdryers. This Reims hotel provides complimentary wireless Internet access. 32-inch LED televisions come with premium digital channels. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LED television
  • Digital channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11:00 AM.

Le Restaurant – This restaurant specialises in French cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: EUR 16 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available.The property affirms that it follows sanitisation practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.25 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between EUR 9 and EUR 18 per person (approximately)
  • Self-parking fee: EUR 12.50 per night
  • Pet fee: EUR 16 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Reims Cathédrale
  • Mercure Reims Cathédrale Hotel
  • Mercure Cathédrale
  • Mercure Reims Cathédrale Hotel
  • Mercure Reims Cathédrale Reims
  • Mercure Reims Cathédrale Hotel Reims

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.