8 Oct 2019 by Isabela Guedes - Guest Relations
Thank you for your feedback. Nothing makes us happier than meeting the expectations of our guests. We have taken note of your suggestions and we will do everything to make your stay even better next time. We hope to enjoy your company soon at a PortoBay hotel.
1 Oct 2019 by Isabela Guedes – Guest Relations
Dear Guest, We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon. Best regards, Isabela Guedes – Guest Relations
6 Aug 2019 by Isabela Guedes
Thank you for your comments. We are very sorry that your stay did not match your expectations. However, we hope that you will allow us to regain your confidence on your next stay with the PortoBay group, when we shall be entirely at your disposal!
6 Aug 2019 by Isabela Guedes – Guest Relations
Thank you for sharing your experience here. We are sure this will help many other guests to choose this hotel for a future stay. We hope to see you again soon.
17 May 2019 by Isabela Guedes – Guest Relations
Dear Guest, First, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again. Regards, Isabela Guedes – Guest Relations
2 Apr 2019 by Simone Naue
Dear Guest, Thank you for your comments and we hope to be able to see you again in the near future. Regards,
23 Mar 2018 by Gustavo Zanotta - Front Desk Supervisor
Dear guest, thank you for your feedback. Nothing makes us happier than meeting the expectations of our guests. We have taken note of your suggestions and we will do our best to make your stay even better next time. We hope to enjoy your company soon at PortoBay Rio de Janeiro. Best Regards, Gustavo Zanotta
18 Nov 2017 by Isabela Guedes – Guest Relations
Dear Ms Carol, It was a great pleasure to welcome you again at PortoBay Rio. We were pleased to hear that you had a pleasant stay at our hotel. Thank you for your feedback. We have taken note of your suggestions and we will do everything to make your stay even better next time. We hope to enjoy your company one more time soon at a PortoBay hotel. Best regards, Isabela Guedes – Guest Relations
10 Jun 2022 by Hayanne Maghelli - Hostess
Sehr geehrter Gast, vielen Dank für Ihre Bewertung und Kommentare. Es war eine große Freude, Sie im PortoBay Rio willkommen zu heißen. Wir sind sehr erfreut darüber zu erfahren, dass Sie einen angenehmen Aufenthalt in unserem Hotel hatten. Wir freuen uns schon darauf, Sie bei ihrem nächsten Besuch in Rio de Janeiro willkommen zu heißen. Mit freundlichen Grüßen Hayanne Maghelli - Hostess
The property will be renovating from 9 May 2022 to 13 June 2022 (completion date subject to change). The following areas are affected:
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.
PortoBay Rio de Janeiro offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at one of the bars, which include A bar/lounge and A poolside bar. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. A fitness centre, a rooftop terrace, and tour or ticket assistance are also featured at the business-friendly PortoBay Rio de Janeiro. An airport shuttle (available 24 hours) is available for a fee. Smoking is allowed in designated areas at this 4-star Rio de Janeiro hotel.
Available in all rooms: Free WiFi , High-speed internet access
Available in some public areas: Free WiFi
PortoBay Rio de Janeiro offers 117 accommodations with minibars and a safe. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.
La Finestra – This brasserie serves breakfast, lunch and dinner.
24-hour room service is available.
Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.