5 Nov 2019 by Marcella Araújo
Dear, how are you? Thank you for taking the time to evaluate us. For the Sheraton Grand Rio sincere appraisals are tools for our improvement and recognition and are extremely important for our development. We are extremely happy to hear that you have enjoyed your stay with us, we are also sorry for the inconvenience. We hope to see you again, it will be an honor to have you with us! Regards, Marcella Araújo - Marketing Coordinator
All-inclusive room rates at Sheraton Grand Rio Hotel & Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Some rates at Sheraton Grand Rio Hotel & Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Sheraton Grand Rio Hotel & Resort offers its guests a full-service spa, 2 the outdoor swimming pools, outdoor tennis courts, and a sauna. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. WiFi and wired Internet are free in public spaces. A business centre and a limo/town car service are available. Event space at this hotel measures 438877 square feet (40773 square metres) and includes conference rooms. A kids' pool, a 24-hour fitness centre, and tour or ticket assistance are also featured at the luxury Sheraton Grand Rio Hotel & Resort. For a fee, parking is available. This 5-star Rio de Janeiro hotel is smoke free.
Available in all rooms: Free WiFi , Wired Internet access (surcharge)
Available in some public areas: Free WiFi , Free wired Internet
Valet parking (surcharge)
Sheraton Grand Rio Hotel & Resort offers 538 forms of accommodation which are accessible via exterior corridors and feature minibars and a safe. Rooms open to balconies. Televisions come with cable channels. Bathrooms include a shower, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.
For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
Bene – This beachfront restaurant specialises in Italian cuisine and serves breakfast, brunch and dinner. A children's menu is available.
L Etoile – Overlooking the ocean, this fine-dining restaurant specialises in French cuisine and only serves dinner. Open selected days.
Dry Martini by JDLM – This bar is located by the pool. Happy hour is offered. Open daily.
Casa da Cachaca – On-site restaurant. Open selected days.
24-hour room service is available.
2 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna and a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Shine Spa for Sheraton has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is equipped with a sauna.
The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas. Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it follows sanitisation practices of Commitment to Clean (Marriott) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines.
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQIA) guests.
