Booked this hotel as our hotel to the Keys was cancelled because of hurricane Irma. Knew the hotel as we had been here 15yrs previously. Reception tried hard to give us adjacent rooms but was unable to do so. Rooms were large and comfy with a great bed but the smallest pillows ever!! Pool are nice ...
All the staff were very friendly the hotel was spotless and the pool was great and the location was great
The location of the hotel right next to Volcano Bay waterpark was a fantastic bonus. The Universal transport was excellent. All hotel staff were excellent and the hotel was spotless throughout our stay in the room and all communal areas. The entertainment provided with poolside movies and bowling ...
The shuttle service to universal was always booked out did not get on the shuttle not even once in 14 nights
Excellent customer service from checking in to checking out. The staff also arranged a birthday card for my partner, where the staff all signed it and decorated the room with a birthday theme, to our surprise. Also a good breakfast is provided. Thank you
Octavio and his team at breakfast were really great, the breakfast was brilliant and kept me going all day! The pool area was clean and large and got the sun all day!
We love I-Drive because it is so close to Disney and Universal Studios. We decided to give this hotel a try, but when we check into the room we regretted our decision. The room needs of a lot modernisation and updating. The carpet was dirty, but they deep cleaned it the day after we arrived. The ...
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