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Best Western Plus Hotel Universo

4-star property
Via Principe Amedeo 5/B, Rome, RM 020 3788 4841
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4.2 out of 5
Very good!
See all 13 ebookers Reviews

"Good location - close to Termini station. Friendly and helpful staff. Well-maintained rooms. " More

By a verified traveller on Mon 25 Apr 2022

Points Of Interest

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Standard Room, 1 Double Bed (Small Room;Bed is French Bed)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£174* Per night/room 3 Nov - 4 Nov

Family Room, Multiple Beds, Connecting Rooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Comfort Room, 1 King Bed (Twin bed on request)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Deluxe Room, 1 King Bed (Split level)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed (Split level)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the nice bathrooms at Best Western Plus Hotel Universo. During your stay, you're just a quick walk from Teatro dell'Opera di Roma. Free WiFi in public areas, a full-service spa and a restaurant are available.

  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests really like the accommodation for the nice bathrooms and overall comfort
  • Within a 10-minute walk of Baths of Diocletian and Basilica di Santa Maria Maggiore
  • Airport pick-up shuttle service available for a fee
  • Dogs welcome for a fee

Best Western Plus Hotel Universo ratings based on 13 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Hotel Universo

Everyone (3) Couples (8) Family (1)
4 out of 5
Good location - close to Termini station. Friendly and helpful staff. Well-maintained rooms.

Posted by on 25 Apr 2022

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Comment from Hotel Management

26 Apr 2022 by Stefania Pesci - Guest Relations

Dear David, We thank you for your review. We are thrilled to know that you enjoyed your experience with us. We look forward to welcoming you back again. Sincerely Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

4 out of 5
The Hotel is in an excellent location and I found little or nothing to dislike about the place.

Posted by on 28 Jan 2020

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Comment from Hotel Management

30 Jan 2020 by Stefania - Guest Relations

Dear Guest, Thank you for your rating. Your feedback is greatly appreciated! We hope to host you again in the future. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

4 out of 5
Sehr freundliches Personal. Zentrale Lage, nahe der Sehenswürdigkeiten. Zimmer mit Blick auf den Innenhof wegen den Klimaanlagen sehr laut.

Posted by on 1 Aug 2023

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Comment from Hotel Management

4 Aug 2023 by Stefania Pesci - Guest Relations

Sehr geehrte Frau Doris,Wir freuen uns, dass Sie unseren Standpunkt geschätzt haben und danken Ihnen, dass Sie die Freundlichkeit unserer Mitarbeiter erwähnt haben. Wir werden Ihre Meldungen berücksichtigen, da wir sie für grundlegend halten, um weiterhin unsere hohen Standards zu berücksichtigen und einen Service anzubieten, der unseren Standards in Bezug auf Qualität und Vollständigkeit so weit wie möglich entspricht. Wir freuen uns auf Ihren nächsten Aufenthalt, um Ihnen ein rundum zufriedenstellendes Erlebnis zu bieten.Mit freundlichen GrüßenStefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group Roma

2 out of 5
in Bade zimmer stink nach Chlor und Frühstückt sind sehr Schlecht .Klima Anlage nicht richtig funktioniert . Kleider Schrank ist veraltet

Posted by on 28 Nov 2022

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Comment from Hotel Management

5 Dec 2022 by Stefania Pesci - Guest Relations

Lieber Chan,Vielen Dank für Ihr Feedback.Wir entschuldigen uns für ihre Beschwerden und daβ das Zimmer Ihre Erwartungen nicht bestätigt hat. Die Bewertungen unserer Gäste sind sehr wichtig, da wir so die Qualität unserer Dienste überwachen und ihre Erwartungen erfüllen können, und danken wir Ihnen für Ihren Beitrag. Wir hoffen uns, dass Ihr Vertrauen wiederherzustellen, indem wir Sie wieder hier im BW Plus Hotel Universo begrüßen.Beste GrüßeStefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

4 out of 5
Das Hotel und das Zimmer war sehr ruhig. Die Großstadt und der Lärm waren draussen und drinnen nicht störend. Das Personal war kompetent. Vor allem der Zimmerservice war vorbildlich.

Posted by on 5 Nov 2022

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Comment from Hotel Management

7 Nov 2022 by Stefania Pesci - Guest Relations

Lieber Kurt Anton,Danke für die tolle Bewertung. Wir freuen uns sehr zu lesen, daβ Ihre Erfahrung in unserem Hotel sehr angenehm gewesen ist.Wir können es kaum erwarten, Sie wieder begrüßen zu dürfen.Mit freundlichen GrüßenStefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

4 out of 5
moderne Einrichtung der Zimmer, sauber, freundliches Personal, Hotel in einem gepflegten Zustand.

Posted by on 28 Jul 2022

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Comment from Hotel Management

28 Jul 2022 by Stefania Pesci - Guest Relations

Lieber Oliver, Vielen Dank für Ihre nette Bemerkungen. Wir freuen uns, dass Sie sehr zufrieden mit Ihrem Aufenthalt im unseren Hotel waren. Hoeffentlich werden wir Sie bald wieder in unser Hotel begrüssen. Mit freundlichen Grüssen. Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

5 out of 5

Posted by on 14 Jul 2022

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5 out of 5
Alles war perfekt

Posted by on 6 Jun 2022

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Comment from Hotel Management

11 Jun 2022 by Stefania Pesci - Guest Relations

Liebe Joana, ielen Dank für Ihre Bewertung. Wir freuen uns, daβ es eine angenehme Erfahrung war und Sie mit unseren Dienstleistungen voll zufrieden waren. Wir hoffen, bald die Gelegenheit zu haben, Sie wieder als unseren Gast zu haben. Auf Wiedersehen Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group Roma

4 out of 5
.

Posted by on 2 Jun 2022

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Comment from Hotel Management

13 Jun 2022 by Stefania Pesci - Guest Relations

Dear Marina We thank you for your review and positive rating. We look forward to welcoming you back on a future visit. Sincerely, Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group Roma

5 out of 5
Le personnel très sympathique et serviable. chambre petite, mais très fonctionnelle. parfait pour visiter rome, très centralisé.

Posted by on 19 Apr 2022

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Comment from Hotel Management

19 Apr 2022 by Stefania Pesci - Guest Relations

Cher Bernard, Merci d'avoir partagé votre avis sur notre hôtel. Nous sommes vraiment heureux que vous avez été satisfait de votre sejour et ayez eu une très bonne impression de la qualité de nos services. Nous sommes impatients de vous accueillir à nouveau bientôt en tant qu'invité de bienvenue. Cordialement Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

About the Best Western Plus Hotel Universo

Location Via Principe Amedeo 5/B, Rome, RM 185

Property Features

Best Western Plus Hotel Universo offers its guests a full-service spa and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business centre and meeting rooms are available. A rooftop terrace, tour or ticket assistance, and vending machine are also featured at the business-friendly Best Western Plus Hotel Universo. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Parking is available for a fee. This 4-star Rome hotel is smoke free.

  • 1 building
  • 198 guestrooms or units
  • 8 levels
  • Conference rooms
  • Built in 1900
  • Deli
  • Terrace on the roof
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Train station: Rome Termini Station (0.9 km / 0.5 mi)
  • Metro station: Termini Tram Stop (0.3 km / 0.2 mi)
  • Property shuttles: Airport pick-up
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Plus Hotel Universo offers 198 air-conditioned accommodations with minibars and a safe. Memory foam beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels. Bathrooms include baths or showers with a deep soaking bath, bidets and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Memory foam beds
  • Deep-soaking bath
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bidet
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Best Western Plus Hotel Universo has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.

  • Steam room in spa
  • Sauna in spa

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: EUR 30 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lb per pet) Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Guests are provided with hand sanitiser. This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy) and We Care Clean (Best Western) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Security system
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are not in place
  • Property follows regional sanitisation guidelines Safe Hospitality National Protocol (Italy)
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 7.50 per person, per night, up to 10 nights. This tax does not apply to children under 10 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 16 for adults and from EUR 10 for children
  • Airport shuttle fee: EUR 55 per vehicle
  • Self-parking fee: EUR 40 per day
  • Pet fee: EUR 30 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bw Hotel Universo
  • Bw Hotel Universo Rome
  • Bw Universo
  • Bw Universo Rome
  • Best Western Hotel Universo Rome
  • Best Western Hotel Universo
  • Best Western Universo Rome
  • Best Western Universo
  • Hotel Universo Rome
  • Best Western Plus Hotel Universo Rome
  • Best Western Plus Universo Rome
  • Best Western Plus Universo
  • Best Western Rome
  • Best Plus Universo Rome
  • Best Western Plus Hotel Universo Rome
  • Best Western Plus Hotel Universo Hotel
  • Best Western Plus Hotel Universo Hotel Rome

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.