26 Apr 2022 by Stefania Pesci - Guest Relations
Dear David, We thank you for your review. We are thrilled to know that you enjoyed your experience with us. We look forward to welcoming you back again. Sincerely Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
30 Jan 2020 by Stefania - Guest Relations
Dear Guest, Thank you for your rating. Your feedback is greatly appreciated! We hope to host you again in the future. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
14 May 2019 by stefania - guest relations
Dear KT, We thank you so much for your great feedback! We hope to see you again soon. Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
30 Apr 2019 by stefania-guest relations
Dear Guest, Thank you so much! Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
19 Apr 2022 by Stefania Pesci - Guest Relations
Cher Bernard, Merci d'avoir partagé votre avis sur notre hôtel. Nous sommes vraiment heureux que vous avez été satisfait de votre sejour et ayez eu une très bonne impression de la qualité de nos services. Nous sommes impatients de vous accueillir à nouveau bientôt en tant qu'invité de bienvenue. Cordialement Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
3 Mar 2022 by Stefania Pesci - Guest Relations
Lieber Cesar, Vielen Dank für Ihre Bewertung unserer Einrichtung und ein positives Feedback zu unserer Location. Wir freuen uns auf Ihren nächsten Aufenthalt in Rom. Mit Freundliche Grüsse Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
3 Dec 2021 by Stefania Pesci - Guest Relations
Dear Hannu, Thank you for sharing your opinion on our hotel. We are sorry to hear that the split level room made you surprised and we apologize for any inconvenience. On the websites we advertise our junior suites as split level rooms in order to inform our clients of the presence of the stairs. We are very sorry that you missed this important information. Our staff, if informed of your discomfort, would have been happy to provide you with a room more suited to your needs. We take note of your postbox remark which will certainly be useful for other future guests. We are sorry for the issue you had with the taxi. We will investigate this matter further to prevent it from happening again. Thank you again for your feedback and we hope to see you again. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
7 Jan 2020 by Stefania - Guest Relations
Cher client, Nous vous remercions d'avoir pris de votre temps précieux pour rédiger cet avis. Nous sommes ravis de lire que vous avez apprécié votre séjour et espérons que vous reviendrez bientôt séjourner chez nous. Cordialement Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
16 Dec 2019 by Stefania - Guest Relations
Dear Guest, Thanks for the five-star rating. We really appreciate your support. Kind Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
15 Dec 2019 by Stefania - Guest Relations
Sehr geehrter Gast, vielen Dank für Ihre Bewertung! Wir freuen uns zu lesen, dass Sie mit unserem Hotel und seiner Lage zufrieden waren. Wir möchten uns für die Unannehmlichkeiten entschuldigen. Selbstverständlich hätten wir auf Nachfrage eine zweite Decke zur Verfügung gestellt. Wir möchten Sie freundlich bitten, sich beim Problemen immer direkt an unsere Rezeption zu wenden, unsere Mitarbeiter sind stets bereit eine Lösung zu finden. Wir hoffen Sie wieder bei uns begrüssen zu dürfen. Beste Grüße, Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
Best Western Plus Hotel Universo offers its guests a sauna and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Best Western Plus Hotel Universo. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Parking is available for a fee. This 4-star Rome hotel is smoke free.
Available in all rooms: Free WiFi , High-speed internet access
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Self parking (surcharge)
Best Western Plus Hotel Universo offers 198 air-conditioned accommodations with minibars and a safe. Memory foam beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with digital channels. Bathrooms include baths or showers with a deep soaking bath, bidets and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Best Western Plus Hotel Universo has a restaurant on site.
24-hour room service is available.
Recreational amenities at the hotel include a sauna and a fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-out is available. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy) and We Care Clean (Best Western) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.