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"Although they could do with more staff, the staff were lovely. " More

By a verified traveller on Sat 17 Aug 2019

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Classic Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£62* Per night/room 16 May - 17 May

Classic Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Privilege, Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds (Classic)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Mercure Tunbridge Wells Hotel. During your stay, you'll be close to Dunorlan Park. Features include free WiFi in public areas and free self-parking, plus an indoor pool. This 4-star hotel has 84 rooms over 2 floors. All rooms offer free WiFi and LED TVs.

  • All rooms offer 24-hour room service, LED TVs and coffee/tea makers
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at The Mallows
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front-desk safe and a 24-hour business centre
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • 5 minutes by car from Dunorlan Park and 7 minutes from Hop Farm Family Park
  • Pets welcome for a fee (restrictions apply)

Mercure Tunbridge Wells Hotel ratings based on 11 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Tunbridge Wells Hotel

Everyone (5) Couples (3) Family (3)
4 out of 5
Although they could do with more staff, the staff were lovely.

Posted by on 17 Aug 2019

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Comment from Hotel Management

20 Aug 2019 by GM Twells

We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am pleased you found my team to be lovely. I will ensure that we stay close to the rotas to ensure we have the right people available. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven, General Manager

3 out of 5
Had a nice stay here, comfortable rooms. Spa facilities are ok if not many people in there as quite small. Staff were very helpful. Downside found restaurant to be quite expensive for dinner. We asked for a portion of chips , as we thought this was included, apparently it wasn’t and was £3.80 for a very small serving(McDonald’s size) Also my husbands starter was a terrine served with two tiny pieces of bread, we heard other diners complain about this starter aswell. Breakfast was good.

Posted by on 12 Feb 2019

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4 out of 5

Posted by on 10 Sep 2018

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4 out of 5

Comfortable hotel close to the A21

We had a very short stay on Saturday night with an early start on the Sunday. There was plenty of parking space and check in was straightforward. The room was comfortable and quiet.

Posted by on 29 Jan 2018

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Comment from Hotel Management

16 Mar 2018 by GM Tunbridge Wells

We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive any feedback and is very important to me. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely,

3 out of 5
Bedrooms in urgent need of updating

Posted by on 27 Sep 2017

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5 out of 5

Good stay

Pros: Friendliness of staff in restaurant., opened early for me.
Cons: I didn't get a refund for the night I couldn't stay. My daughter was discharged home from ITU.
Location: I booked because it was next door to the hospital
I stayed at the Mercure when my daughter was taken ill, in order to be close to her in the hospital next door The staff were kind and friendly.

Posted by , from Folkestone on 20 Oct 2016

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4 out of 5

Ok but getting a bit tired.

Cons: Spruce up.
All good food staff excellent hotel decor getting tired

Posted by on 1 Oct 2016

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Comment from Hotel Management

10 Oct 2016 by GM Tunbridge Wells

Thank you for taking the time out to post your review of our hotel, your feedback is greatly appreciated. I will be sure to share your review with all my team. We very much look forward to having the opportunity to welcome you back again in the future. Sincerely,

3 out of 5

family party

It was a nice hotel but mould on windows . Bar food expensive but nice. Staff were friendly and helpful.

Posted by on 19 Jan 2015

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4 out of 5

Good clean rooms, but hot

A very clean room but very hot due to a heated towel rail being on permanently in the bathroom and no air conditioning. Very friendly receptionist that catered for all our extra needs. Adequate pool, but no staff on so had to ask a guest where to go and where to get a towel. Nice large car park, and fairly quiet in the rooms. Did not eat here after seeing the limited menu but asked advice from the receptionist. Quite expensive for a night with no breakfast. Good position, easy access to Tunbridge Wells.

Posted by on 27 Jul 2013

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3 out of 5

Country town 4*

Very pleasant staff but this did not have the feel of the 4* rating sadly. Neither of the papers we ordered for the two mornings arrived at our room (or were indeed available), the white duvet had a most unpleasant navy stain on the underside, toiletries were basic and the hotel was not really what I would expect of a 4* for the price. In addition, my check in details identified me as as US visitor with an address somewhere in the mid West. (all untrue!). On the positive side, there was a lovely pool and the restaurant staff bent over backwards to give us dinner on the first evening for our 'late' arrival at 9.30pm. Organisational issues could easily be resolved I am sure.

Posted by on 23 Jul 2013

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and a meeting room. WiFi is free in public spaces. An indoor pool, multilingual staff, and a garden are also featured at the business-friendly Mercure Tunbridge Wells Hotel. Self parking is free. This 4-star Royal Tunbridge Wells hotel is smoke free.

  • 1 building
  • 84 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar or lounge
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Gatwick Airport (LGW) (61.2 km / 38 mi)
  • Train station: Tunbridge Wells Central Station (4.3 km / 2.7 mi)
  • Parking: Free self parking

Room Amenities

Mercure Tunbridge Wells Hotel offers 84 forms of accommodation with coffee/tea makers and a hairdryer. LED televisions come with digital channels. Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Coffee maker
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.

The Mallows – This restaurant specialises in international cuisine and serves breakfast and dinner. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 15 per pet, per night
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 15.95 per person (approximately)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Mercure Tunbridge Wells
  • Mercure Hotel Tunbridge Wells
  • Mercure Tunbridge Wells
  • Mercure Tunbridge Wells Hotel
  • Tunbridge Wells Mercure
  • Tunbridge Wells Mercure Hotel
  • Mercure Tunbridge Wells Hotel Pembury
  • Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells
  • Ramada Royal Tunbridge Wells
  • Royal Tunbridge Wells Ramada
  • Ramada Hotel Tunbridge Wells
  • Mercure Tunbridge Wells
  • Mercure Tunbridge Wells Hotel Hotel
  • Mercure Tunbridge Wells Hotel Royal Tunbridge Wells
  • Mercure Tunbridge Wells Hotel Hotel Royal Tunbridge Wells

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.