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"We had a very short stay on Saturday night with an early start on the Sunday. There was plenty of parking space and check in was straightforward. The ... " More

By a verified traveller on Mon 29 Jan 2018

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Hotel Description

Our customers tell us they enjoy Mercure Tunbridge Wells Hotel's good location. During your stay, you'll be close to Dunorlan Park. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool. This 4-star hotel has 84 rooms over 2 floors. Each room includes amenities such as free WiFi and an LED TV.

  • All rooms offer 24-hour room service, LED TVs and coffee/tea makers
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at The Mallows
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include free newspapers in the lobby, a front-desk safe and a 24-hour business centre
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests speak favourably about the location and the comfortable guestrooms
  • Just a 3-minute drive from Tunbridge Wells Chalybeate and a few minutes from Tunbridge Wells Museum and Art Gallery
  • Pets welcome for a fee (restrictions apply)

Classic Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£60* Per night/room 27 Oct - 28 Oct

Classic Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Superior Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Privilege, Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Family Room (Classic)

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Mercure Tunbridge Wells Hotel ratings based on 11 verified reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Tunbridge Wells Hotel

Everyone (5) Couples (3) Family (3)
4 out of 5
Although they could do with more staff, the staff were lovely.

Posted by on 17 Aug 2019

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Comment from Hotel Management

20 Aug 2019 by GM Twells

We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am pleased you found my team to be lovely. I will ensure that we stay close to the rotas to ensure we have the right people available. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven, General Manager

3 out of 5
Had a nice stay here, comfortable rooms. Spa facilities are ok if not many people in there as quite small. Staff were very helpful. Downside found restaurant to be quite expensive for dinner. We asked for a portion of chips , as we thought this was included, apparently it wasn’t and was £3.80 for a very small serving(McDonald’s size) Also my husbands starter was a terrine served with two tiny pieces of bread, we heard other diners complain about this starter aswell. Breakfast was good.

Posted by on 12 Feb 2019

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4 out of 5

Posted by on 10 Sep 2018

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4 out of 5

Comfortable hotel close to the A21

We had a very short stay on Saturday night with an early start on the Sunday. There was plenty of parking space and check in was straightforward. The room was comfortable and quiet.

Posted by on 29 Jan 2018

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Comment from Hotel Management

16 Mar 2018 by GM Tunbridge Wells

We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive any feedback and is very important to me. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Sincerely,

3 out of 5
Bedrooms in urgent need of updating

Posted by on 27 Sep 2017

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5 out of 5

Good stay

Pros: Friendliness of staff in restaurant., opened early for me.
Cons: I didn't get a refund for the night I couldn't stay. My daughter was discharged home from ITU.
Location: I booked because it was next door to the hospital
I stayed at the Mercure when my daughter was taken ill, in order to be close to her in the hospital next door The staff were kind and friendly.

Posted by , from Folkestone on 20 Oct 2016

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4 out of 5

Ok but getting a bit tired.

Cons: Spruce up.
All good food staff excellent hotel decor getting tired

Posted by on 1 Oct 2016

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Comment from Hotel Management

10 Oct 2016 by GM Tunbridge Wells

Thank you for taking the time out to post your review of our hotel, your feedback is greatly appreciated. I will be sure to share your review with all my team. We very much look forward to having the opportunity to welcome you back again in the future. Sincerely,

3 out of 5

family party

It was a nice hotel but mould on windows . Bar food expensive but nice. Staff were friendly and helpful.

Posted by on 19 Jan 2015

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4 out of 5

Good clean rooms, but hot

A very clean room but very hot due to a heated towel rail being on permanently in the bathroom and no air conditioning. Very friendly receptionist that catered for all our extra needs. Adequate pool, but no staff on so had to ask a guest where to go and where to get a towel. Nice large car park, and fairly quiet in the rooms. Did not eat here after seeing the limited menu but asked advice from the receptionist. Quite expensive for a night with no breakfast. Good position, easy access to Tunbridge Wells.

Posted by on 27 Jul 2013

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3 out of 5

Country town 4*

Very pleasant staff but this did not have the feel of the 4* rating sadly. Neither of the papers we ordered for the two mornings arrived at our room (or were indeed available), the white duvet had a most unpleasant navy stain on the underside, toiletries were basic and the hotel was not really what I would expect of a 4* for the price. In addition, my check in details identified me as as US visitor with an address somewhere in the mid West. (all untrue!). On the positive side, there was a lovely pool and the restaurant staff bent over backwards to give us dinner on the first evening for our 'late' arrival at 9.30pm. Organisational issues could easily be resolved I am sure.

Posted by on 23 Jul 2013

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Property Features

Mercure Tunbridge Wells Hotel offers its guests an indoor pool, a health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. A BBQ, multilingual staff, and a garden are also featured at the business-friendly Mercure Tunbridge Wells Hotel. Self parking is free. This 4-star Royal Tunbridge Wells hotel is smoke free.

  • 1 building
  • 84 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar or lounge
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: London (LGW-Gatwick) (63 km / 39.2 mi)
  • Train station: Tunbridge Wells Central Station (4.3 km / 2.7 mi)
  • Parking: Free self parking

Room Amenities

Mercure Tunbridge Wells Hotel offers 84 forms of accommodation with coffee/tea makers and a hairdryer. LED televisions come with digital channels. Bathrooms include a bath and shower and complimentary toiletries. This Royal Tunbridge Wells hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 7:30 AM to 10:30 AM.

The Mallows – This restaurant specialises in international cuisine and serves breakfast and dinner. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

  • Golfing nearby

Spa Services

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 2:00 AM
  • Check-in time starts at 2 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: GBP 15 per pet, per night
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 15.95 per person (approximately)
  • Pet fee: GBP 15 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Mercure Tunbridge Wells
  • Mercure Hotel Tunbridge Wells
  • Mercure Tunbridge Wells
  • Mercure Tunbridge Wells Hotel
  • Tunbridge Wells Mercure
  • Tunbridge Wells Mercure Hotel
  • Mercure Tunbridge Wells Hotel Pembury
  • Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells
  • Ramada Royal Tunbridge Wells
  • Royal Tunbridge Wells Ramada
  • Ramada Hotel Tunbridge Wells
  • Mercure Tunbridge Wells
  • Mercure Tunbridge Wells Hotel Hotel
  • Mercure Tunbridge Wells Hotel Royal Tunbridge Wells
  • Mercure Tunbridge Wells Hotel Hotel Royal Tunbridge Wells

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.