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4.2 out of 5

"Stunning and very friendly and helpful staff " More

By a verified traveller on Mon 09 Oct 2023

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Cosy Double

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£83* Per night/room 27 Mar - 28 Mar

Solo Traveller

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Spacious Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Cosy Double Room Single Use

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Cosy Deluxe Double Room Single Use

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

The Spa Hotel's good location gets good marks from our customers. During your stay, you're just a quick walk from Tunbridge Wells Golf Club. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa.

  • Free WiFi
  • Free self-parking
  • Enjoy British cuisine while dining at The Orangery Restaurant
  • English breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to manicures and pedicures, body scrubs or hot stone massages at Spa Spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests speak favourably about the overall condition of the property and the location
  • Steps from Tunbridge Wells Golf Club and 13 minutes on foot from Pantiles

The Spa Hotel ratings based on 9 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Spa Hotel

Everyone (5) Couples (3) Family (2)
5 out of 5
Stunning and very friendly and helpful staff

Posted by on 9 Oct 2023

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Comment from Hotel Management

10 Oct 2023 by Management

Thank you for your wonderful review. We are so pleased you had such an enjoyable stay and we hope to welcome you again soon.

5 out of 5
Lovely hotel and facilities. Rooms was great size and perfect location to walk in to thw town centre

Posted by on 13 Sep 2021

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Comment from Hotel Management

13 Sep 2021 by Manager

Thank you for your wonderful review. We are so delighted that you had such an enjoyable stay with us and we hope to welcome you again soon.

5 out of 5
Standard of accommodation and Customer service was very high.

Posted by , from Musselburgh on 9 Mar 2020

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Comment from Hotel Management

10 Mar 2020 by Manager

Thank you for your wonderful review, we are so pleased you had an enjoyable stay and found standards of service were high. We hope to welcome you again soon!

5 out of 5
A really nice clean, warm hotel, wonderfully decorated rooms. Great pool and facilities, friendly staff.

Posted by on 14 Nov 2019

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Comment from Hotel Management

18 Nov 2019 by Manager

Thank you for your lovely review, we are so pleased you enjoyed your stay and we hope to welcome you again soon.

3 out of 5

Disappointed

All things considered, we were disappointed in the Hotel. It seemed a bit of a mish mash of styles.which didnt work. I would say it is a good quality 3 star.not 4. If you are allocated in a room at the front of the hotel and it is a warm time of the year, be prepared for little sleep. As there is no air con in the rooms, you have no alternative but to open the windows. You are then stuck with the constant noise of the main road just opposite which is not shown in the brochure. We were looking forward to a meal in the Restaurant, but were put off by a very unpleasant fishy smell when we went to take a look. We went back later in the day, but it was still there, so ended up walking into town to find an alternative. The Spa was also underwhelming. Considering this is a SPA hotel,.it looked dated and in need of a good overhaul. Staff were pleasant. ..

Posted by , from London on 3 Sep 2017

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4 out of 5

good location

very helpful staff (nothing too much trouble) - central to all facilities for Tunbridge Wells

Posted by , from ireland on 2 Aug 2017

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5 out of 5
A great hotel, good facilities, lovely situation & a surprise free upgrade when we arrived!!

Posted by , from UK on 11 May 2017

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4 out of 5

Short break

The staff were so welcoming and friendly. Our room was lovely, comfortable and quiet. The food in the brasserie was delicious. I thoroughly recommend it for a weekend break.

Posted by on 13 Mar 2017

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2 out of 5

Faded grandeur

Reknown hotel, the condition of our room was not what I expected . As we booked though this website- we were probably placed in the budget rooms which were dated. Dirty carpet in the room. The spa facilities could have been more comfortable and larger considering the name of the hotel and situation. No breakfast included for a reasonable priced room. I wouldn't go back. tWells has better / cheaper hotels .

Posted by , from UK on 3 Jan 2017

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Property Features

The Spa Hotel offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A health club, a sauna, and spa services are also featured at the business-friendly The Spa Hotel. Self parking is free. This 4-star Royal Tunbridge Wells hotel is smoke free.

  • 70 guestrooms or units
  • Conference rooms
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Spa Valley Station (1.4 km / 0.9 mi)
  • Parking: Free self parking

Room Amenities

The Spa Hotel offers 70 air-conditioned accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a English breakfast on weekdays from 7:00 AM and 9:30 AM.

The Orangery Restaurant – This restaurant specialises in British cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

An outdoor tennis court and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a fitness centre.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is open selected days.

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 17.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Spa Hotel Royal Tunbridge Wells
  • Spa Royal Tunbridge Wells
  • The Spa Hotel Hotel
  • The Spa Hotel Royal Tunbridge Wells
  • The Spa Hotel Hotel Royal Tunbridge Wells

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.