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"Aarron on reception was great. Unhappy that my tv didn’t work in my room he swiftly offered me another room. He was very pleasant. Overall the hotel i ... " More

By a verified traveller on Fri 23 Aug 2019

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Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they enjoy Tunbridge Wells Retreat's good location. During your stay, you're just a quick walk from Trinity Theatre. Features include free WiFi in public areas, plus a restaurant and a bar. This 3.5-star hotel has 40 rooms. All rooms offer free WiFi and flat-screen TVs.

  • All rooms offer flat-screen TVs, electric kettles and free toiletries
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Amenities include a business centre, a meeting room and a lift
  • Guests like the accommodation for the comfy beds, spaciousness and overall comfort
  • Just a 5-minute walk from Trinity Theatre and 5 minutes on foot from Pantiles

Tunbridge Wells Retreat ratings based on 2 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Tunbridge Wells Retreat

Couples (1)
2 out of 5
Nothing we liked web site for hotel false advertising carpet filthy, torn dirty net curtains, table insecure, only 2 electrical points for the room mis match cups

Posted by on 1 Oct 2019

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Comment from Hotel Management

29 Nov 2019 by GM

Dear Guest, Thank you for taking the time and leave the feedback. Do apologize we didn't rise up to your expectations on this occasion Kind Regards GM

3 out of 5
Aarron on reception was great. Unhappy that my tv didn’t work in my room he swiftly offered me another room. He was very pleasant. Overall the hotel is tired and dated. In the new room the cold water tap in bathroom didn’t work. The large windows let in a lot of noise from the road outside. The cooked breakfast was really poor quality ingredients and not very appetising. Overall nice friendly staff but hotel didn’t quite hit the mark.

Posted by , from Cornwall on 23 Aug 2019

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Comment from Hotel Management

29 Aug 2019 by GM

Dear Michelle, Thank you for taking the time to leave the review. I am sorry to hear that we didn't meet all your expectations but glad staff was friendly. Best Wishes Gabriel

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room. WiFi is free in public spaces. The business-friendly Tunbridge Wells Retreat also features a garden and a lift. This 3.5-star Royal Tunbridge Wells hotel is smoke free.

  • 40 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Garden
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces) , Free parking nearby , Offsite parking reservations required

Transport

  • Train station: Tunbridge Wells Central Station (0.4 km / 0.3 mi)

Room Amenities

Tunbridge Wells Retreat offers 40 forms of accommodation with a hairdryer and an iron/ironing board. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Electric kettle
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Heating
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.

Tunbridge Wells Retreat has a restaurant on site.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 10 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to refurbishment of the restaurant, this property's evening dining options are limited at the moment. Cooked breakfast is still available.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15 per day.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve rollaway/extra beds

This property accepts credit cards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts credit cards. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place and guests are provided with hand sanitiser.

  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitiser
  • UnionPay
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly touched surfaces are cleaned with disinfectant
  • Cash Deposit Required
  • Property confirms they are implementing guest safety measures
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: GBP 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 9.95 for adults and GBP 9.95 for children (approximately)
  • Rollaway bed fee: GBP 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tunbridge Wells Retreat Hotel
  • Smart Simple Hotel Royal Tunbridge Wells
  • Tunbridge Wells Retreat Royal Kent
  • Hotel Smart And Simple
  • Smart And Simple Hotel Royal Tunbridge Wells, Kent
  • Tunbridge Wells Retreat Hotel
  • Tunbridge Wells Retreat Royal Tunbridge Wells
  • Tunbridge Wells Retreat Hotel Royal Tunbridge Wells
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.