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Reviews

4.1 / 5Very Good
424 reviews

Amenities

  • Free WiFi
  • Breakfast included
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Ruthin Gaol
    2 min walk
  • Popular Location
    Ruthin Craft Centre
    2 min walk
  • Popular Location
    Ruthin Castle
    7 min walk
  • Airport
    Liverpool (LPL-John Lennon)
    61 min drive

Book online or call:

020 3788 4841

Your dates need to occur after 2020-01-29. Try updating your dates to see prices for your trip.

    About this area

    Ruthin

    Ruthin Castle Hotel & Moat Spa is located in Ruthin. Caerwys Golf Club and Holywell Golf Club are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Coed Llandegla Forest and St. Asaph Cathedral.

    Popular Location

    What's nearby

    • Ruthin Gaol - 2 min walk
    • Ruthin Craft Centre - 2 min walk
    • Ruthin Castle - 7 min walk
    • Tomen y Rhodwydd Castle - 3 min drive
    • Denbigh Castle - 17 min drive

    Getting around

    • Penyffordd Station - 20 min drive
    • Liverpool (LPL-John Lennon) - 61 min drive

    Restaurants

    • Where to eat
    • Serves breakfast.

    About this property

    Ruthin Castle Hotel & Moat Spa

    A full-service spa, a restaurant and 2 bars/lounges are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a health club, a sauna and coffee/tea in a common area. All 50 rooms feature modern comforts such as LCD TVs with digital channels, along with free WiFi. Guests will also find 24-hour room service, premium bedding and coffee/tea makers.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and public transport

    Free self parking
    Free extended parking
    Free RV/bus/truck parking
    24-hour return airport shuttle (surcharge)
    Airport shuttle on request

    Food and drink

    Free full breakfast
    1 restaurant
    2 bars/lounges
    24-hour room service
    Coffee/tea in a common area

    Things to do

    Fishing
    Full-service spa
    Health club
    Sauna
    Steam room

    Family friendly

    Babysitting/childcare (surcharge)
    Dry-cleaning service
    Laundry facilities

    Conveniences

    Banquet hall
    Lift
    Free newspapers in reception
    Front-desk safe
    Gift shop/newsstand
    Library

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry-cleaning service
    Laundry facilities
    Luggage storage
    Multilingual staff
    Porter
    Tour/ticket assistance
    Wedding services

    Languages spoken

    English
    French

    Business services

    Business centre
    Meeting rooms
    Conference space

    Outdoors

    BBQ grill(s)
    Garden
    Picnic area
    Terrace

    Spa

    5 treatment rooms
    Aromatherapy
    Body scrubs
    Body treatments
    Couples treatment room(s)
    Facials
    Manicures and pedicures
    Massage - deep-tissue
    Massage - hot stone
    Massage - swedish
    Massage/treatment rooms
    Sauna
    Steam room

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility
    Roll-in shower
    Wheelchair-accessible path of travel
    Wheelchair-accessible parking

    More

    Fireplace in reception
    Smoke-free property

    Room amenities

    Bedroom

    Air conditioning
    Premium bedding

    Bathroom

    bathtub or shower
    Free toiletries
    Hairdryer

    Entertainment

    digital channels
    LCD TV

    Food and drink

    Coffee/tea maker

    More

    Connecting rooms available
    Desk
    Iron/ironing board
    Safe
    4.1

    Very Good

    5 - Excellent
    188
    4 - Good
    136
    3 - Okay
    67
    2 - Mediocre
    25
    1 - Poor
    8
    4.2
    Cleanliness
    4.2
    Service and Staff
    3.5
    Amenities
    3.8
    Property condition

    3/5

    • Liked: Cleanliness, property conditions & facilities, room comfort

    Ok but missing smiles and spas

    For the most part the stay was great. Sadly the service doesn't tend to come with a smile. Someone else who was staying with us had an argument after the price agreed for their room on the phone was increased when it came to pay. We went down for breakfast and it was cooked to order. When we asked for a vegetarian breakfast were told that there weren't any veggie replacement options and the breakfast was limited. Actually the breakfast was fine but the staff member seemed more disappointed than us! Sadly the spa was closed for refurbishment. The spa facilities were a big reason we chose the hotel so it is pretty disappointing that we weren't informed in advance, or offered a refund. There are plenty of low review for the hotel as a result of this, none of which have been responded to. I do think management should at least acknowledge that this is a problem. Supposedly it opens again today. The decor is nice but the bed was rock solid. I assume (I hope) that our mattress was one which is due for replacement as part of the refurbishment. The double bed was two singles pushed together. This hotel has a huge amount of potential but it needs some customer service and renovation completions for sure.

    Stayed 2 nights in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Lovely stay!

    We had a lovely time, but there was limited gins available, which didn't really hinder our experience at all though. Would recommend to a friend!

    Stayed 1 night in Jan 2020

    3/5

    • Liked: Staff & service
    • Disliked: Property conditions & facilities

    Disappointed

    Travelled for the weekend. Booked a suite which was very tired looking. Bathroom was new but the rest basic. Lift didn’t work do we had to carry case down 2 flights stairs. The spa was closed, which we weren’t told about when booking. We had water bottles in the suite but they weren’t replenished. When I rang reception she told me you get 2 for your stay regardless of booking 2 nights, if you want more you have to pay. Disappointed with the hotel wouldn’t come back.

    Stayed 1 night in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Lovely stay

    Lovely stay shame the Spa was out of action

    Stayed 3 nights in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Great place to stay

    Amazing building

    Stayed 1 night in Jan 2020

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