"Overall comfortable with friendly staff, very central with (paying) car park. Slightly shabby in places, carpet in room 125 was worn and tiling at ed ... " More

By a verified traveller on Mon 19 Feb 2018

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Hotel Description

Our customers tell us that they enjoy the comfortable rooms at Mercure White Hart Salisbury. During your stay, you're just a quick walk from Salisbury Cathedral. Features include free WiFi in public areas, plus a restaurant and a bar. This 4-star hotel has 68 rooms over 2 floors. Free WiFi and satellite TV channels are available in all rooms.

  • All rooms offer 24-hour room service, satellite TV and desks
  • Free WiFi
  • Enjoy British cuisine while dining at Squires Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • Just a 5-minute walk from Salisbury Cathedral and 5 minutes by car from Old Sarum
  • Pets welcome for a fee (restrictions apply)

Privilege, Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Executive Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

Classic Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Mercure White Hart Salisbury ratings based on 10 verified reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Mercure White Hart Salisbury

Everyone (4) Couples (4) Business (1) Family (3)
3 out of 5
Very central and excellent location Property and rooms quite tired

Posted by on 31 Mar 2019

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4 out of 5

Central and comfortable

Overall comfortable with friendly staff, very central with (paying) car park. Slightly shabby in places, carpet in room 125 was worn and tiling at edge of bath was poorly done.

Posted by , from Lindon on 19 Feb 2018

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3 out of 5

Not a 4*

Pros: The staff...
Cons: Needs refurbishment.
Location: Perfect location for Salisbury cathedral and the city centre.
The staff are efficient and very helpful. The first room we were allocated was dirty and smelt of smoke. Housekeeping clearly don't get much time cleaning the rooms and they shouldn't have made this room available. Leaving the window open wasn't going to clear the smell. We were quickly moved to another room. It didn't smell of smoke, but was still dirty and very tired. I doubt the hotel has had a refurb for 20 years and it's showing its age. The bathroom needed a good going over with bleach, and mold removing from around the bath. Breakfast is buffet style with cooked options. It's ok, but not 4* quality. I'd look elsewhere in future.

Posted by , from Cheshire on 7 Apr 2017

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4 out of 5
Location: Great location within walking distance of the town and cathedral.
Nice hotel. Good size room with good in room facilities.

Posted by on 13 Nov 2016

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4 out of 5

Review

The only thing we could fault the room on is the lighting - it is far too dull in the room. Try drying your hair into a style and putting on make up was a nightmare. Please please get rid of the low level lighting and make it that you can see things clearly and be able to read.

Posted by on 10 Mar 2016

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4 out of 5

Good Place to Stay

The Mercure Salisbury Hotel is in a very good location for the Cathedral and the town centre. The staff at check in were friendly and gave us lots of information. The only thing we didn't know was that because of the age of the building some of the rooms have air conditioning and some don't it would be nice to have the option to choose when you book as the weather was very hot the days we were there and we didn't find out untl we were leaving that there was a choice.

Posted by on 3 Jul 2015

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4 out of 5

Charming hotel in town centre

A roaring fire welcomed me on a cold November day which, combined with the friendly and efficient receptionist and the very charming décor and set of small lounges off the foyer, gave a really good impression. My room, too, was good - a good size for a single with all the usual facilities and, being at the back of the hotel, it did not suffer from 'city noise'. My main reasons for not giving a 5* rating were the little details - the lamp which didn't work in my room, and the huge replacement which took up half the table-space, which the very helpful staff- member managed to track down for me; the room chair, which was just too low to sit comfortably at the table; the slight lack of attention from dining staff - I had to wave them over to ask for some water - the fact that I had to follow the waiter to a till because the wifi wasn't working in the dining room; the fact that the background music kept skipping/running fast without any team member noticing - these little details just took the edge off what was otherwise an excellent stay.

Posted by on 24 Nov 2013

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3 out of 5

Good in parts

Two double rooms booked for two nights, for a wedding - one standard and one upgraded. The standard room was very pleasant, clean, spacious, and warm and with a place for two to sit as well as a desk and chair. There were no complaints. The upgraded (newer) room was small – with no place to sit other than at a desk so that one person had to sit on the edge of the bed to watch TV etc., and had a very unpleasant smell of drains. Reception moved us to another room – this time with no smell – and we were initially happy with the change. However, this being one of the coldest weekends of the year thus far, we were amazed to find that the newly refurbished bathroom had no heating - of any type: no radiator, no heated floor or even a heated towel rail. A design fault – the architect and designer should be shot, or at least made to stay in the room! With two single-glazed windows and a ceramic tiled floor the bathroom was extremely unpleasant to use. We assume that the air-con unit in the bedroom was meant to heat bedroom and bathroom - it failed miserably and was, at times, blowing out cold air so that even the bedroom temperature fluctuated tremendously.Sunday morning breakfast was a fiasco. The hotel was full due to several weddings in the area and we were told at check-in on the Friday that the main function and dining rooms would be in use from around 09.30 on the Sunday for a pre-booked Physic fair: therefore room service breakfast would be available at no extra charge. A good alternative - except that there were too many rooms taking up this offer and the hotel had not thought to increase staffing levels to cope with an increased and totally predictable demand. Our breakfast was over 45 minutes late and others were even later – and at check out we were then asked to pay full room-service breakfast charges. There were also several other incorrect items on our bill: we had been told that parking was free for the wedding, but were initially charged, and also asked to pay for someone else's room. The poor receptionist was doing her best to remain calm and helpful whilst working single-handed: a 'manager' appeared to be sitting in his office behind reception. The queue for check-out just kept growing behind us as we queried one item after another. Forward planning by the hotel management should have foreseen that a full hotel may all be checking out at around the same time on the Sunday morning, and therefore increased reception staff. The main pluses were location, quality of food both in the restaurant the evening before and at the wedding reception, and the staff, [...] from Hungary gets special mention for her friendliness and attention, as does the other waitress (Friday night and Saturday service – sorry I cannot remember her name) who was pleasant, attentive and industrious.

Posted by on 30 Nov 2010

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4 out of 5

Zentrale lage

Obwohl es ein älteres hotel ist super eingerichtet. Die strasse vor dem hotel hört man nicht und es ist allgemein sehr ruhig. Super frühstücksbuffed!

Posted by , from Zug on 22 Nov 2017

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4 out of 5

Altes Haus in neuem Kleid

Charmantes Hotel in einem alten Kleid mit zweckmässig eingerichteten renovierten Zimmern an prima Lage. Guter Service und freundlicher Umgang mit Gästen.

Posted by on 12 Sep 2015

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About the Mercure White Hart Salisbury

Location St John Street, Salisbury, England SP1 2SD

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1582 square feet (147 square metres) and includes conference rooms. The business-friendly Mercure White Hart Salisbury also features coffee/tea in common area, complimentary newspapers in the lobby, and a fireplace in the lobby. For a fee, parking is available. This 4-star Salisbury hotel is smoke free.

  • 1 building
  • 68 guestrooms or units
  • 2 levels
  • 1582 sq ft of conference space
  • 147 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Southampton (SOU) (38.1 km / 23.7 mi)
  • Train station: Salisbury Station (1.4 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure White Hart Salisbury offers 68 forms of accommodation with a hairdryer and an iron/ironing board. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Salisbury hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 9:30 AM.

Squires Restaurant – This restaurant specialises in British cuisine and serves lunch and dinner.

Spires Bar – This bar only serves light fare.

24-hour room service is available.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time ends at 11 PM
  • Check-in time starts at 2 PM

Special check-in instructions:

Guests arriving past 11 PM should use the phone located near the entry to request access to the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: GBP 10 per accommodation, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 15.50 per person (approximately)
  • Self-parking fee: GBP 6.50 per night
  • Pet fee: GBP 10 per accommodation, per night
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).