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"Room overlooked main road and was noisy with windows open or hot when shut and relying on the air con in hot weather. Staff pleasant and helpful " More

By a verified traveller on Fri 12 Aug 2016

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Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
£78* Per night/room 4 Sep - 5 Sep

Premium Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the helpful staff at Holiday Inn Salzburg City, an IHG Hotel. During your stay, you're just a quick walk from Linzer Gasse. You'll find features such as free WiFi in public areas, plus a restaurant and a gym.

  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests speak favourably about the comfortable guestrooms and the proximity to shopping
  • Within a 15-minute walk of Mirabell Palace and Gardens and Mirabell Gardens
  • Pets welcome for a fee

Holiday Inn Salzburg City, an IHG Hotel ratings based on 20 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Salzburg City, an IHG Hotel

Everyone (7) Couples (6) Business (3) Family (3) Friends (1) Other (1)
4 out of 5

Posted by on 17 Feb 2020

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Comment from Hotel Management

25 Feb 2020 by Quality Manager

Dear guest, Thank you so much for your great 4-star-rating about your guest-experience with our Holiday Inn Salzburg City. We very value your rating and will share it with our engaged team. See you soon and best wishes, C. Richter Quality Manager

3 out of 5

4 night stay

Room overlooked main road and was noisy with windows open or hot when shut and relying on the air con in hot weather. Staff pleasant and helpful

Posted by on 12 Aug 2016

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Comment from Hotel Management

27 Sep 2016 by Quality Manager

Dear Peter, Thank you for being our guest for 4 nights and bringing your impressions to our attention. All hotel-rooms are equipped with soundproofed windows. The hotel is constructed with 7 floors. Rooms are situated on the front (Kapuzinerberg)- and back-side. Please feel free to make a note at your reservation for your preferences. The hotel-team is happy to assist you with your needs, on availability. Furthermore we are happy you liked our pleasant and helpful staff. It would be wonderful to welcome you again. Best wishes, C. Richter Quality Manager

3 out of 5
Hotel liegt an einer guter Lage. Zimmerboden war nicht sauber. Viele Haare am Boden. Zimmer ansonsten gross und auch das Badezimmer. Es hat ein Wasserkocher, Gläser, Kaffee und Tee. Das fand ich super. Das Personal an der Rezeption war nicht freundlich und sprach sehr schlecht deutsch.

Posted by on 12 May 2022

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Comment from Hotel Management

13 May 2022 by Holiday Inn Salzburg City

Liebe Rosemarie, vielen Dank für Ihr Feedback. Wir bedauern, dass wir Sie nicht in allen Belangen von uns überzeugen konnten und werden mit Hilfe Ihrer Rückmeldung versuchen unseren Service zu verbessern. Wir wünschen Ihnen alles Gute. Mit besten Grüßen

2 out of 5
Die Lage des Hotels ist super, man kommt überall schnell hin. Das Hotel ist ziemlich veraltet und sollte mal renoviert werden, vorallem die Zimmer. Die Bilder täuschen ziemlich. Wir hatten leider mit den Parkplätzen nicht wirklich viel glück. Die Aussenparkplätze wie auch die Parkplätze in der Tiefgarage waren besetzt. Bei Anfrage an der Reception hiess es dass wenn wir ausserhalb der Anlage parkieren, dass es auf eigene Gefahr sei wenn wir eine Busse erhalten. Die Hauskeeping kam von 8-9 Uhr 3 Mal anklopfen, hat die Türe aufgemacht und ging einfach wieder. Wir hatten das Schild „bitte nicht stören“ nicht aufgehengt aber desswegen muss man nicht gleich mehrere Male einfach klopfen und weggehen und vorallem nicht wenn man beim ersten Mal bemerkt, dass die Leute noch schlafen.

Posted by on 11 Oct 2021

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Comment from Hotel Management

11 Oct 2021 by Holiday Inn Salzburg City

Liebe Asli, vielen Dank für Ihre Bewertung. Wir bedauern die Störung durch das Hauskeeping, bitten aber um Verständnis, dass die Reinigungskräfte "Ihr Glück" versuchen, wenn keine rote Karte ausgehängt ist. Wir wünschen Ihnen alles Gute. Mit besten Grüßen

3 out of 5

Posted by on 4 Aug 2020

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Comment from Hotel Management

4 Aug 2020 by Holiday Inn Salzburg City

Dear guest, thank you for rating us. We are sorry for not meeting your expectations to full extend. Best regards

4 out of 5
sehr gute Lage wenn man mit dem Auto anreist. Das Zentrum ist zu Fuß leicht zu erreichen.

Posted by on 9 Dec 2019

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3 out of 5

Posted by on 1 Sep 2019

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Comment from Hotel Management

2 Sep 2019 by L. Wilfing, Quality Manager

Dear Guest, Thank you for your candid review. We are sorry that your recent stay did not meet expectations. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. With kind regards, L. Wilfing Quality Manager

4 out of 5
Das Hotel hat eine gute Lage und eine Bushaltestelle ist nicht weit entfernt.

Posted by on 18 Dec 2018

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Comment from Hotel Management

21 Dec 2018 by L. Wilfing, Quality Manager

Lieber Gast, vielen Dank für Ihre Bewertung unseres Hotels. Es freut uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Unsere Mitarbeiter freuen sich sehr über positive Bewertungen, daher wissen wir Ihr Feedback zu schätzen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße, L. Wilfing Quality Manager

5 out of 5

Had everything we needed

The hotel was nicely located and quite easy to find. Our room had air conditioning, a tub and all the other necessities including free WiFi. The only thing I thought was missing was a balcony that I understood we would have from the reservation. It wasn't really needed anyway. I thought the room and the rest of the hotel were clean and it was very satisfactory that a room cleaning was included. Check-in and check-out were fast and the staff was friendly, asking how our stay was etc. Overall a very positive experience and I do recommend staying here! Really enjoyed my time in Salzburg.

Posted by , from Turku, Finland on 31 Aug 2017

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Comment from Hotel Management

4 Sep 2017 by L. Wilfing, Quality Manager

Dear Guest Sanna, Thank you very much for your great rating about your stay in the Holiday Inn Salzburg City. We are very happy that you enjoyed your stay and we could meet your expectations. We strive to fulfill the wishes of our guests. The next time we will try to provide you a room with balcony. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. With kind regards

3 out of 5

Faires Preis-Leistungsverhältnis

Pros: Preis
Cons: Kühlschrank im Hotelzimmer
Location: Etwas ausserhalb vom Stadtzentrum. Gut erreichbar, auch zu Fuss, z.B. vom Bahnhof oder Stadtzentrum.
Etwas abgelegen vom Stadtzentrum, aber dieses ist auch zu Fuss noch gut erreichbar. Die Zimmer sind sauber und zweckmässig eingerichtet. Einzig der Kühlschrank im Zimmer fehlte. Faires Preis-Leistungsverhältnis auch in der Hochsaison (Salzburger Festspiele).

Posted by on 31 Jul 2016

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Comment from Hotel Management

27 Sep 2016 by Quality Manager

Sehr geehrter Reisender, schön dass Sie bei uns zu Gast waren. Wir bedanken uns für Ihre Bewertung und freuen uns sehr, dass Sie sich bei uns wohlgefühlt haben. Es ist richtig dass alle Standardzimmer nicht mit einer Minibar ausgestattet sind. Bitte wählen Sie ein Zimmer der Kategorie Superior. Das Hotel offeriert in diesem Zimmer Minibar inklusive. Desweiteren ist Ihnen das Personal gerne behilflich Ihre wichtigen Dinge (z.B. Medikamente, Babynahrung, Getränke ...) zu kühlen. Bitte wenden Sie sich vertrauensvoll an unser Rezeptionsteam. Wir würden uns freuen Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße C. Richter Quality Manager

About the Holiday Inn Salzburg City, an IHG Hotel

Location Sterneckstrasse 21, Salzburg, Salzburg 5020

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and a meeting room. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 65 square feet (6 square metres). A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Holiday Inn Salzburg City, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Salzburg hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 6 levels
  • 65 sq ft of conference space
  • 6 sq. m of conference space
  • Built in 2006
  • Deli
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Salzburg Central Station (1 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Salzburg City, an IHG Hotel offers 100 accommodations with a safe and complimentary bottles of water. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • In-room dining
  • Flat-screen television
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Holiday Inn Salzburg City, an IHG Hotel has a restaurant on site.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Golfing nearby
  • Parasailing nearby
  • Segway rental/tour nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 15 per pet, per day
  • Maximum 1 per room

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available for guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.75 per person, per night. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 19 per person (approximately)
  • Self-parking fee: EUR 16 per night
  • Pet fee: EUR 15 per pet, per day
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Salzburg City
  • Holiday Inn Salzburg City
  • Holiday Inn Salzburg City Hotel Salzburg
  • Holiday Inn Salzburg City Hotel
  • Inn Salzburg City Hotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

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