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"The hotel is in a great location right next to the beach and walking distance (during the day) to town. The pool is huge and well-kept. The food is ... " More

By a verified traveller on Thu 04 Apr 2019

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Standard Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Habitacion Standard Vista al Mar

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the pool at Decameron Isleño - All Inclusive. During your stay, you're just a quick walk from Spratt Bight Beach. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.

  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests speak favourably about the pool and the helpful staff
  • Within a 15-minute walk of Spratt Bight Beach and Coton Cay
  • Airport shuttle service available for a fee

Decameron Isleño - All Inclusive ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 1.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Decameron Isleño - All Inclusive

3 out of 5
The hotel is in a great location right next to the beach and walking distance (during the day) to town. The pool is huge and well-kept. The food is fine for a few days but would not recommend for any longer. The rooms are lovely - very spacious and gorgeous views from the balcony. The staff are HORRENDOUS. Completely clueless, would rather mess around a chat with their colleague than serve customers. They don't want to help you. Particularly reception who continually let people jump in the queue (and check-in was a joke, took forever) and the towel hut (just kids messing around, not serving you). Trying to book into the a la carte at the other hotel (which by the way isn't worth it, they gave us a childs pizza) was near-on impossible. Getting them to fix the aircon - impossible. Called 3 times, waited hours and eventually went to reception and said I wouldn't leave until someone came with me. All this stress is not what you need on your holiday. The only saving grace was the manager Delmar Francis. She was AMAZING - if only the rest of the staff had her customer service skills and actual desire to do the job. Any problems - ask for her!

Posted by on 4 Apr 2019

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Comment from Hotel Management

6 Apr 2019 by Gerente

• Receive a cordial greeting on behalf of all the staff that makes up the Decameron Isleño hotel. We want to thank you for having taken your time to evaluate your stay with us, as your comments or suggestions contribute to the permanent improvement of our service. Effectively as you write down the hotel requires a large investment in infrastructure, personnel and human talent, good customer service, this through training to our staff. We are already doing the corrective and we hope may visit us in a near future, situation that would be very pleasant for the company. In the name of the directives of the organization, we want to present our most sincere apologies. Best regard´s. Oscar Pardo.

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.

Water activities

  • Scuba-diving lessons

Land activities
  • Fitness facilities

Entertainment

  • On-site entertainment and activities

Not included

  • Motorised water sports
  • Activities and services offered by independent operators

  • Motorised water sports not included
  • All available beverages included
  • Scuba lessons included
  • Buffet-style meals included
  • On-site entertainment and activities included
  • A la carte dining included
  • Activities/services from independent operators not included
  • All non-motorised water sports included
  • All land sports and fitness activities and facilities are included
  • Fitness facilities included
  • All meals included

Property Features

Decameron Isleño - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Decameron Isleño - All Inclusive offers its guests a full-service spa, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include A bar/lounge and A poolside bar. Free breakfast is available daily. WiFi is free in public spaces. A business centre and a meeting room are available. A terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Decameron Isleño - All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 4-star San Andrés property is smoke free.

  • 250 guestrooms or units
  • Buffet breakfast (free)
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Decameron Isleño - All Inclusive offers 250 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature down duvets. LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Housekeeping is provided on a daily basis.

  • LCD television
  • Cable channels
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.

Rasta – This buffet restaurant serves breakfast, lunch and dinner.

Nearby Activities

Recreational amenities at the property include an outdoor pool and a fitness centre.

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa. Services include massages.

The spa is open daily.

  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Stair-free path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Decameron Isleño - All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Decameron Isleño - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities. Enhanced food service safety measures are in place. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • For stays on or after January 1 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travellers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 14000 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Decameron El Isleño
  • El Isleño
  • El Isleño Hotel
  • Hotel Decameron El Isleño
  • Hotel El Isleño
  • Hotel El Isleño Decameron
  • Hotel Isleño Decameron
  • Royal Decameron Isleño Hotel San Andres
  • Royal Decameron Isleño Hotel
  • Royal Decameron Isleño San Andres
  • Royal Decameron Isleño
  • Decameron Isleño All Inclusive San Andres
  • Decameron Isleño All Inclusive
  • Decameron Isleño San Andres
  • Decameron Isleño
  • El Isleño Hotel Convention Center by Decameron
  • Decameron Isleño All Inclusive All-inclusive property San Andres
  • Decameron Isleño All Inclusive All-inclusive property
  • cameron Isleño Inclusive res
  • Decameron Isleño All Inclusive
  • Decameron Isleño - All Inclusive San Andrés
  • Decameron Isleño - All Inclusive All-inclusive property

You should know

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.