31 Mar 2022 by Ana Quintana
Dear Andrew, thank you very much for leaving us a review about your stay. Your opinion is important to us and we will try to take your suggestions in consideration for further improvements. Hope to have the chance to welcome you again. Kind regards
1 Oct 2019 by Ana Quintana
Hello! Thank you very much for your short feedback about your stay with us. We would like to let you know that the doors of the balconies are soundproofed. If you keep them close, you won't hear the noise from outside. We hope to see you soon again at our Neptuno Hotel. Kind regards,
27 Sep 2018 by Ana Quintana
Thanks for staying with us. We appreciate your feedback!
All-inclusive room rates at MUR Hotel Neptuno Gran Canaria - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Some rates at MUR Hotel Neptuno Gran Canaria - Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. MUR Hotel Neptuno Gran Canaria - Adults Only offers its guests an outdoor pool, a sauna, and a 24-hour fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A bar/lounge and A poolside bar. Free breakfast is available daily. Public spaces have free WiFi. A library, a terrace, and tour or ticket assistance are also featured at the business-friendly MUR Hotel Neptuno Gran Canaria - Adults Only. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star San Bartolome de Tirajana hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access - wireless
Free self parking , Parking (limited spaces)
MUR Hotel Neptuno Gran Canaria - Adults Only offers 171 air-conditioned accommodations with minibars and coffee/tea makers. Rooms open to balconies. This accommodation offers separate sitting areas and includes desks. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, bidets and hairdryers. This San Bartolome de Tirajana hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Guests are served a free buffet breakfast daily from 8:00 AM to 11:00 AM.
Restaurante – On-site buffet restaurant.
La Sirena – Overlooking the pool, this bar specialises in international cuisine and only serves lunch. Open daily.
Sotavento – On-site piano bar. Open daily.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool, a sauna and a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless check-out are available. Individually wrapped food options are available for breakfast. Each guest room is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.