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4.2 out of 5

"Location is great and is yet very quiet if your room not too close to the bar which I was, but my friend room was too close to the bar and it was bit ... " More

By a verified traveller on Tue 01 Oct 2019

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Double Room Single Use

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Standard Double or Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Hotel Description

MUR Hotel Neptuno Gran Canaria - Adults Only's good location gets good marks from our customers. During your stay, you're just a quick walk from Yumbo Shopping Center. Free WiFi in public areas, free self-parking and 2 restaurants are available. This 4-star hotel has 171 rooms over 5 floors. Each room includes amenities such as free WiFi and a balcony.

  • Air-conditioned rooms with balconies, separate sitting areas and flat-screen TVs
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 2 restaurants, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour fitness centre, a steam room and a sauna
  • Guests speak favourably about the overall condition of the property and the location
  • Steps from Yumbo Shopping Center and 14 minutes on foot from English Beach
  • Airport shuttle service available for a fee

MUR Hotel Neptuno Gran Canaria - Adults Only ratings based on 29 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for MUR Hotel Neptuno Gran Canaria - Adults Only

Everyone (5) Couples (17) Friends (5) Other (1)
3 out of 5
Location is great and is yet very quiet if your room not too close to the bar which I was, but my friend room was too close to the bar and it was bit noisy.

Posted by on 1 Oct 2019

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Comment from Hotel Management

1 Oct 2019 by Ana Quintana

Hello! Thank you very much for your short feedback about your stay with us. We would like to let you know that the doors of the balconies are soundproofed. If you keep them close, you won't hear the noise from outside. We hope to see you soon again at our Neptuno Hotel. Kind regards,

5 out of 5

Perfect holiday

Don’t usually bother with reviews but, in this case, I felt the need to give praise where it was due. We stayed in the Neptuno for 7 nights and from beginning to end this was an absolute pleasure. I don’t think I have ever felt so relaxed as I did on this holiday. The staff are amazing, the amenities faultless and the location perfect for our needs. Will definitely be back. Highly recommended.

Posted by on 31 Aug 2018

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Comment from Hotel Management

27 Sep 2018 by Ana Quintana

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Excellent 4 day/3 Night break

Had a great time, can't fault anything. Everyone friendly and incredibley helpful. Even my hard to please friend was happy )

Posted by on 17 Apr 2016

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4 out of 5

great fun trip

Great hospitality, food and location. Also loved the cava at check in and walk-in rainshower

Posted by on 3 Mar 2016

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4 out of 5

Nice long weekend away

Really nice hotel staff. Quiet rooms. Close to local restaurants and shops. Good value!

Posted by on 31 Jan 2016

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5 out of 5

Excellent stay

The room was really clean and the security of the balcony door improved from when we last stayed 3 yrs earlier. It looked as though the whole room and bathroom had been refurbished. Very smart The only issue was that if people were on the next balcony you could hear their conversation. The food was pretty good . There was enough selection to get a really good meal.

Posted by on 11 Nov 2015

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5 out of 5

Great stay

Very good hotel, friendly and helpful staff, nice food with lots to choose from and good wines, reasonable priced. Working Wi-Fi. I had carefully read the reviews about this hotel before booking and came across one that said straight people beware there are a lot of gays here. I am not sure why that would affect someone's stay. There a lot of gay people in Playa del Ingles and if that disturbs you, you shouldn't go there in the first place. Someone else was disappointed about the distance to the sea and some noise from the Yumbo Center: No, the hotel is not by the sea, yes it is opposite the Yumbo Center which is not just a shopping center but turns into a venue of bars, pubs and clubs at night. Just look at the map. We didn't experience any noise during the night though. Thank you Neptuno management & staff for a great experience, hope to see you again soon!

Posted by on 29 Aug 2015

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4 out of 5

sun break

Great location, pool and meals. Service on a par of what you would expect from a 4 star with just a few staff exceeding expectations.The doorman is a welcome addition since my last visit and enhances the hotels warmth. The only disappointing thing was the intermittent wifi service throughout our stay but overall impressed again.

Posted by on 6 Apr 2015

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4 out of 5

Fab Hotel!

This is a great hotel, one of the best I’ve ever stayed in and definitely worth its 4-star rating. The lobby area is stunning and there are great views down to the sea, especially from the rooftop. Location is good, with the bus stop only 150 metres from the hotel (take the 66 or 90 bus from the airport in the direction of Maspalomas) Room was very good with a nice balcony, flat screen tv and loads of channels. They also have a minibar and a kettle with free tea and coffee. The staff were super friendly, especially those at reception and in the restaurant (thanks Nina for the wonderful cooked breakfasts!) The food was to die for… lovely fish, gambas, steaks, veal, pastas, tortillas, desserts, churros…the list was endless. The wine list was also very reasonably priced. We went half board and found it very good value. Evening entertainment in the bar was nice too. The pool area during the day was very quiet. The pool itself was fab and had a great slide which we tried several times. It think the hotel’s adults only policy was good.. no noisy kids charging around the place TG! The hotel provides beach towels and sun lounger mattresses, so no need to pack your own (great if you’re only bringing hand luggage on the plane). There are regular free shuttle buses from outside the hotel down to the beach itself, but we often walked as it was only 15 mins or less. You MUST also see the famous dunes of Maspalomas, spectacular!! There’s a lovely walk/passeo between Playa del Ingles and Maspalomas with stunning dune/sea views. Any negatives? Just minor ones – the 2 euro charge per day is a bit sill (and would add up a bit if you have a long stay) and there is a bit of noise at night from the Yumbo Centre which backs onto the hotel (the Yumbo centre is nice though for bars, souvenirs etc). So bring ear plugs (though the hotel also provide them).

Posted by on 21 Oct 2013

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5 out of 5

A really fantastic adults only hotel

After waking from a really comfortable sleep there was all that could be desired for breakfast. The pool area was excellent and has a good snack/restaurant. The evening meal was very good every night with such a choice. We have stayed there many times and it never disappoints.

Posted by on 22 Sep 2013

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All-inclusive Details

All-inclusive room rates at MUR Hotel Neptuno Gran Canaria - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at MUR Hotel Neptuno Gran Canaria - Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. MUR Hotel Neptuno Gran Canaria - Adults Only offers its guests an outdoor pool, a sauna, and a 24-hour fitness centre. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi. A library, a terrace, and tour or ticket assistance are also featured at the business-friendly MUR Hotel Neptuno Gran Canaria - Adults Only. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star San Bartolome de Tirajana hotel.

  • 1 building
  • 171 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Bar by the pool
  • Bar or lounge
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Library
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • On-site shopping
  • Lift
  • Smoking in designated areas


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , Parking (limited spaces)


  • Airport: Las Palmas (LPA-Gran Canaria) (32.7 km / 20.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

MUR Hotel Neptuno Gran Canaria - Adults Only offers 171 forms of air-conditioned accommodation with minibars and coffee/tea makers. Rooms open to balconies. This accommodation offers separate sitting areas and includes desks. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, bidets and hairdryers. This San Bartolome de Tirajana hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Safe (surcharge)
  • Bidet
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Restaurante – On-site buffet restaurant.

La Sirena – Overlooking the pool, this bar specialises in international cuisine and only serves lunch. Open daily.

Sotavento – On-site piano bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Waterskiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

  • Number of treatment rooms 1
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible parking

Hotel Policies


  • Check-in time starts at 2 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at MUR Hotel Neptuno Gran Canaria - Adults Only


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Measures to reduce infection (Spain)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Debit cards
  • gap period enforced between guest stays 72 hours


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: EUR 2 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mur Neptuno Gran Canaria
  • Hotel Neptuno Gran Canaria San Bartolome de Tirajana
  • Neptuno Gran Canaria
  • Neptuno Gran Canaria San Bartolome de Tirajana
  • Neptuno Hotel Gran Canaria
  • Hotel Neptuno Gran Canaria Adults San Bartolome de Tirajana
  • Hotel Neptuno Gran Canaria Adults
  • Neptuno Gran Canaria Adults San Bartolome de Tirajana
  • Neptuno Gran Canaria Adults
  • MUR Hotel Neptuno Gran Canaria - Adults Only Hotel

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10 AM to 6 PM
  • Children 18 years old and younger aren't allowed at this property.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.