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4.4 out of 5

"Lovely 5 night stay. Very clean hotel and comfortable bed. Lovely pool area and never a problem getting a sunbed. Food was very good. I had never done ... " More

By a verified traveller on Wed 11 Apr 2018

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Hotel Description

The spacious rooms at SENTIDO Gran Canaria Princess - Adults Only get good marks from our customers. During your stay, you'll be within walking distance of Yumbo Shopping Center. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools. Built in 1988, this 4-star hotel has 431 rooms over 7 floors. Free WiFi and balconies are available in all rooms.

  • Air-conditioned rooms with balconies, LCD TVs and minibars
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 2 restaurants, a poolside bar and 2 bars/lounges
  • Take a swim in the 2 outdoor pools or soak in the spa tub
  • Services include concierge services, tour or ticket assistance and a porter
  • On-site recreation includes a fitness centre, a steam room and a sauna
  • Guests have good things to say about the accommodation, from cleanliness and spaciousness to overall comfort and nice bathrooms
  • 6 minutes by car from Yumbo Shopping Center and 13 minutes from Maspalomas Lighthouse

Standard Room Single Use

Bed Count 1 Double Bed Maximum Occupancy 1 Max

Standard Room

Bed Count 1 Double Bed Maximum Occupancy 3 Max

SENTIDO Gran Canaria Princess - Adults Only ratings based on 20 verified reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SENTIDO Gran Canaria Princess - Adults Only

Everyone (14) Couples (1)
4 out of 5
My only complaint was at check in. I waited for over 2 hours for my room to be ready while other guests were given rooms before me. And when I got my room housekeeping were still in the process of cleaning it. I had to leave my bags in and wait till it was ready. 14.00 is check in I realise but no effort was made by anyone to accommodate me. It was a bad start to my stay there

Posted by , from Ireland on 14 Nov 2018

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5 out of 5
Lovely 5 night stay. Very clean hotel and comfortable bed. Lovely pool area and never a problem getting a sunbed. Food was very good. I had never done half-board before so didn't know what to expect but it was a lot better than I thought it would be and lots of variety.Overall a really lovely holiday and would definitely go back.

Posted by , from Ireland on 11 Apr 2018

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2 out of 5

Disappointed with experience

Not a pleasant experience half board and only ate dinner once as food cold. Only 2 members of reception staff friendly and helpful otherwise rude. The bed even with a flimsy matress topper was like sleeping on a rock. Rooms very clean with great air conditioner. Certain nationalities though they owned the hotel and as always took the best loungers by the pool. One lady was so rude she smoked in my face until I moved. Not a good experience.

Posted by on 7 Oct 2017

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4 out of 5
Ich konnte bereits um 11 Uhr einchecken. Am Abreisetag konnte ich nachmittags noch duschen. Buffet: Angebot hervorragend

Posted by on 10 Oct 2019

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Comment from Hotel Management

24 Oct 2019 by Agustín Miranda. Public Relations.

Dear guest, Thank you for taking the time to share your feedback. We value all guests’ feedback as an opportunity to continue improving our services and products for our guests. It is always very rewarding to receive such compliments ensuring that every guest leaves with great satisfaction, our main commitment is your entire satisfaction and all the staff is focus on that. We thank you sincerely for choosing the Gran Canaria Princess and we wish to have the opportunity to welcome you again in the near future. Kind regards. Agustín Miranda. Public Relations. Hotel Gran Canaria Princess.

5 out of 5
Hyvät puolet: Hotelli oli todella siisti ja viihtyisä, ja se vastasi kaikkia odotuksiamme. Buffetin valikoima oli todella hyvä ja laaja. Henkilökunta oli todella mukavaa ja avuliasta. Allas alue oli viihtyisä ja siellä oli lämmitetty allas. Hotellilla oli järjestetty todella paljon erilaista ohjelmaa kuten aamujoogaa ja illalla esityksiä, joka oli todella kiva. Hotellilta löytyi myös eristetty wellness area, josta emme olleet etukäteen tietoisia. Siellä oli poremmeita, tavallinen sauna ja höyrysauna, joka oli positiivinen yllätys. Huonot puolet: Hotellissa oli vain 2 hissiä ja ne olivat todella hitaat. Piti odotella ruuhka-aikaan kauankin, sillä olimme ylimmässä kerroksessa joten rappuset eivät olleet vaihtoehto. Avainkortit lakkasivat toimimasta todella herkästi, jos ne olivat vähänkään lähellä puhelinta. Äänieristykset seinien välillä olivat huonot.

Posted by on 13 Apr 2019

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Comment from Hotel Management

15 Apr 2019 by Agustín Miranda. Holiday Concierge.

Dear Guest, Thanks for sharing your opinion about SENTIDO Gran Canaria Princess It is nice to hear that you enjoyed your vacation and we are grateful you took the time to specify it. Our friendly and efficient staff is always motivated by comments like yours. We take note about the room noise, we ll try to improve that point. Anyway, the reception staff and the Holiday Concierge are there to help you find a quieter room or any other solution. Do not hesitate to contact them next time. About the lifts there s a third one on the left side, two together on the right and one more on the left, maybe you didn t realize it was there. We hope that you will continue to give us the pleasure of hosting you when next you are planning your vacation as we look forward to welcoming you again. Kind regards. Agustín Miranda. Holiday Concierge.

4 out of 5

Posted by on 14 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Agustín Miranda. Holiday Concierge.

Dear Guest, We would like to start off by expressing how appreciative we are that you have taken your time to dedicate this great review online. Your evaluation is of special importance to us. The fact that we continue receiving positive reviews like yours is proof of our commitment to consistent and quality service. We look forward to the opportunity of welcoming you back again soon. Kind regards. Agustín Miranda. Holiday Concierge.

5 out of 5
erittäin hyvä hotelli loistavalla paikailla aamiainen ja iillallinen poikkeuksen hyvä

Posted by on 13 Mar 2019

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Comment from Hotel Management

30 Mar 2019 by Agustín Miranda. Holiday Concierge.

Dear Guest, We highly appreciate your comments you have published regarding your stay at our hotel Sentido Gran Canaria Princess. We are glad to hear that you enjoyed your stay with us so much and we appreciate the nice words that you have posted. We will forward your comments to the staff. We are paying special attention to the service level in the hotel and we are very happy that we met your expectations. We would be delighted to welcome you again soon and remain at your disposal for anything you might need. Best Regards, Agustín Miranda. Holiday Concierge Hotel Sentido Gran Canaria Princess****

5 out of 5

Posted by on 2 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Agustín Miranda. Holiday Concierge.

Dear Guest, Thank you for taking some time to send us your valoration of the service you got during your holidays amongst us, it s very important for us and we feel rewarded by knowing that you have enjoyed your time with us. We ll keep on working hard to improve our service, and your feed back will always help us getting better. We look forward to welcome you again in our Hotel on another future holidays. Kind regards. Agustín Miranda. Holiday Concierge.

4 out of 5
Hyvä sijainti Siistii hotelli ja alue Rauhallista Rehevä & vihreä laaja allasalue; kaikki mahtuvat aurinkotuoleille Lämmitetty uima-allas Huonetoive otettiin huomioon Buffetit ok; mereneläviä jäimme kaipaamaan, jälkkäreissä paras onnistuminen Saunat kaipaisivat kohennusta ja pahan hajun poistamista Huoneen siivouksen yhteydessä olisi kiva, että hiukset poistettaisiin ja likaiset lakanat vaihdettaisiin

Posted by , from Helsinki on 23 Feb 2019

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Comment from Hotel Management

25 Feb 2019 by Agustín Miranda. Holiday Concierge.

Dear Guest H, We want to thank you for taking some time to share with us your comments and valoration, that helps us to improve our Hotel. We take note of your comments . We ll do our best to improve those points. The Holiday Concierge and the reception staff can help you solve any demand you have about your room or the sauna, do not hesitate to contact them next time. We expect that you have enjoyed other services of our Hotel and to welcome you in the future. Kind regards. Agustín Miranda. Holiday Concierge.

5 out of 5
Ein langes Wochenende verbracht, es war alles wie erwartet. Keine Überraschungen. Tolles Hotel !

Posted by , from Hannover on 28 Jan 2019

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Comment from Hotel Management

28 Feb 2019 by Agustín Miranda. Holiday Concierge.

Sehr geehrter Herr Paul, im Namen des gesamten SENTIDO Gran Canaria Princess Teams möchte ich mich für die freundliche Bewertung bedanken. Wir alle wissen sehr zu schätzen, dass Sie einen unvergesslichen Urlaub bei uns verbracht haben und mit dem Hotel und auch mit unserem Service rund um zufrieden gewesen sind. Das Personal wird sich sehr über Ihr sehr positives Feedback freuen. Ihre umfassende Urlaubsbeschreibung wird eine gute Hilfe fürde die nächste gäste sein. Schon heute freuen wir uns auf ein Wiedersehen mit Ihnen hier bei uns im Hotel SENTIDO Gran Canaria Princess**** Beste Grüsse aus Gran Canaria Agustín Miranda. Holiday Concierge

All-inclusive Details

All-inclusive room rates at SENTIDO Gran Canaria Princess - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Taxes are included.

Food and beverages

  • Buffet meals, snacks and beverages included

Entertainment

  • On-site entertainment and activities
  • Access to on-site clubs
  • On-site live performances

Not included

  • Surcharge for premium or imported alcoholic beverages
  • Room service
  • Airport transfers
  • Gratuities

  • Food and beverage restrictions apply
  • Access to on-site clubs included
  • Surcharge for premium or imported alcoholic beverages
  • Taxes included
  • All meals served buffet style
  • On-site entertainment and activities included
  • Additional gratuities accepted
  • Airport transfers not included
  • On-site live performances included
  • Gratuities not included
  • Room service not included

Property Features

Some rates at SENTIDO Gran Canaria Princess - Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. SENTIDO Gran Canaria Princess - Adults Only offers its guests 2 the outdoor swimming pools, a spa tub, a sauna, and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. Public spaces have free WiFi. A nightclub, a terrace, and tour or ticket assistance are also featured at the eco-friendly SENTIDO Gran Canaria Princess - Adults Only. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star San Bartolome de Tirajana hotel.

  • 1 building
  • 431 guestrooms or units
  • 7 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1988
  • Nightclub
  • Bar by the pool
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Las Palmas (LPA-Gran Canaria) (28.7 km / 17.8 mi)
  • Parking: Free self parking

Room Amenities

SENTIDO Gran Canaria Princess - Adults Only offers 431 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Bathrooms include a bath and shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Electric kettle
  • Luxury bedding
  • Bathtub or shower
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

SENTIDO Gran Canaria Princess - Adults Only has 2 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

2 the outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Bicycle rentals nearby
  • Fitness classes on site
  • Basketball on site
  • Mountain biking nearby
  • Volleyball on site
  • Scooter/moped rentals nearby
  • Yoga classes/instruction on site

Spa Services

  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is 16

Special check-in instructions:

Airport shuttle service is available during limited hours. Fees may apply. Contact the property in advance to get details.

This property enforces a strict dress code in the restaurant. For details, please contact the property using the number provided on the booking confirmation email.

Airport transport is offered during limited hours. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Minimum guest age is 16
  • Caters to adults only

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Day gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Canaria Princess Hotel
  • Gran Canaria Princess
  • Gran Canaria Princess Hotel
  • Gran Canaria Princess Hotel San Bartolome de Tirajana
  • Gran Canaria Princess San Bartolome de Tirajana
  • Hotel Canaria Princess
  • Hotel Gran Canaria Princess
  • Hotel Princess Gran Canaria
  • Princess Gran Canaria
  • Princess Hotel Gran Canaria
  • SENTIDO Gran Canaria Princess Adults San Bartolome de Tirajana
  • Sentido Gran Canaria Princess
  • SENTIDO Gran Canaria Princess - Adults Only Hotel

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 16 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.