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4.2 out of 5

"Excellent especially for families with young children. A little hectic for those wanting a relaxing holiday. The only real improvement that should b ... " More

By a verified traveller on Fri 01 Nov 2019

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Double Room (2 Adults)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
£61* Per night/room 29 Aug - 30 Aug

Superior Double Room (2 Adults)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Double Room (2 Adults and 1 Child)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Double Room (1 Adult and 2 Children)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Double Room (1 Adult)

Bed Count 2 Twin Beds Maximum Occupancy 1 Max

Double Room (1 Adult and 1 Child)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Servatur Waikiki. During your stay, you're just a quick walk from English Beach. Enjoy features like free WiFi in public areas, free self-parking and a free beach shuttle. Built in 1971, this 4-star hotel has 505 rooms over 8 floors. All rooms offer free WiFi and balconies.

  • Air-conditioned rooms with balconies, pillowtop beds and flat-screen TVs
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at Kalua Restaurant, a buffet restaurant that serves international cuisine
  • Splash around at the free water park or swim in the outdoor pool
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a fitness centre, basketball and yoga classes
  • Guests speak favourably about the clean guestrooms and the bar
  • Within a 15-minute walk of Yumbo Shopping Center and English Beach
  • Free beach shuttle service

Servatur Waikiki ratings based on 14 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Servatur Waikiki

Everyone (12) Couples (2)
5 out of 5

Posted by on 4 Aug 2020

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5 out of 5
Excellent especially for families with young children. A little hectic for those wanting a relaxing holiday. The only real improvement that should be addressed is methods of keeping food hotter.

Posted by on 1 Nov 2019

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Comment from Hotel Management

11 Nov 2019 by Servatur Waikiki

Dear Anonymous, Thank you so much for sharing your experience at Servatur Waikiki. We are glad to know that we were able to offer you a good experience at our hotel.We really appreciate your kind words regarding our hotel. We have also taken notes of your comments to study them for the implementation of improvable actions. We hope to see you again in a near future. We are available for any hasitation you may have. Warm regards, Servatur Waikiki

4 out of 5
Very clean and modern, staff were friendly, food was ok but bit repetitive. Most drinks are self serve but the glasses were way to small, just a few mouthfulls and gone, we went to supermarket and bought some plastic pint glasses. There dont seem to be much entertainment especially at night so went out most nights

Posted by on 23 Mar 2019

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4 out of 5
Great choice of facilities. All family members found something to do. Food is ok for an all inclusive hotel.

Posted by on 2 Apr 2018

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3 out of 5

Stayed for work

Cleanliness in my bathroom was awful. I complained but not interested

Posted by on 26 Nov 2016

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4 out of 5

Posted by on 26 Sep 2020

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3 out of 5

Posted by on 26 Aug 2019

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4 out of 5

Posted by on 26 Mar 2019

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4 out of 5

Posted by on 14 Jan 2019

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4 out of 5
Ihan Ok ..................................................,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Posted by on 10 Jan 2019

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Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

All-inclusive Details

All-inclusive room rates at Servatur Waikiki are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Taxes are included.

Food and beverages

  • All buffet meals, snacks and local non-alcoholic beverages included

Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities

Lessons/classes/games
  • Aerobics
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • On-site entertainment and activities
  • On-site live performances

Not included

  • Gratuities

  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Taxes included
  • All meals served buffet style
  • On-site entertainment and activities included
  • Local non-alcoholic beverages and soft drinks included
  • All on-site activities, facilities and equipment included
  • On-site live performances included
  • Gratuities not included
  • Fitness facilities included
  • All food and beverages included

Property Features

Some rates at Servatur Waikiki are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Servatur Waikiki offers its guests a complimentary water park, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. Public spaces have free WiFi. A terrace, a free kid's club, and tour or ticket assistance are also featured at the family-friendly Servatur Waikiki. Limited free parking is available on a first-come, first-served basis. This 4-star San Bartolome de Tirajana hotel is smoke free.

  • 505 guestrooms or units
  • 8 levels
  • 5 buildings
  • 2 bars or lounges
  • Built in 1971
  • Dining venue
  • Bar by the pool
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Outdoor pool
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Las Palmas (LPA-Gran Canaria) (31.6 km / 19.6 mi)
  • Property shuttles: Free beach shuttle
  • Parking: Free self parking

Room Amenities

Servatur Waikiki offers 505 forms of air-conditioned accommodation with a safe and a hairdryer. Rooms open to balconies. Pillowtop beds feature down comforters. Flat-screen televisions come with satellite channels. Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a limited basis.

  • Private balcony
  • Pillowtop beds
  • Flat-screen television
  • Satellite channels
  • Down blanket
  • Shower
  • Housekeeping (limited)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Kalua Restaurant – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Tiki Bar – This poolside bar only serves breakfast. Open daily.

Ukelele Bar – On-site bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include a complimentary water park, an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Horse riding nearby
  • Playground on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Basketball on site
  • Mountain biking nearby
  • Volleyball on site
  • Beach volleyball on site
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Yoga classes/instruction on site

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property's children's club and beach shuttle are not available until further notice.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Servatur Waikiki

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; masks are required in public areas. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 150 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • ClubHotel Riu Waikiki
  • ClubHotel Riu Waikiki All Inclusive
  • ClubHotel Riu Waikiki All Inclusive San Bartolome de Tirajana
  • ClubHotel Riu Waikiki San Bartolome de Tirajana
  • ClubHotel Waikiki
  • Riu Waikiki
  • Servatur Waikiki All Inclusive Hotel San Bartolome de Tirajana
  • Servatur Waikiki All Inclusive San Bartolome de Tirajana
  • Servatur Waikiki Hotel
  • Servatur Waikiki All Inclusive
  • Servatur Waikiki San Bartolome de Tirajana
  • Servatur Waikiki Hotel San Bartolome de Tirajana

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.