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4.2 out of 5

"Like location and clean room . Wi-Fi is good . I like the kids pool and club. Breakfast was ok too. " More

By a verified traveller on Thu 04 Apr 2024

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Family room, 2 bedrooms (2 adults and 1 child)

Bed Count 4 Twin Beds Maximum Occupancy 3 Max

Family room, 2 bedrooms (3 adults and 1 child)

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Family room, 2 rooms (2 adults and 3 children)

Bed Count 4 Twin Beds Maximum Occupancy 5 Max

Double Room (2 Adults)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Double Room (2 Adults)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Double Room, Balcony, Tower (2 Adults and 1 Child, top floor)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

During your stay at Servatur Waikiki, you're just a quick walk from Kasbah Shopping Center. Enjoy features like free WiFi in public areas and a free beach shuttle, plus 2 outdoor pools.

  • Free WiFi
  • Enjoy a bite to eat at Kalua Restaurant, a buffet restaurant that serves international cuisine
  • Splash around at the free water park or swim in the 2 outdoor pools
  • Treat yourself to massages or manicures and pedicures at MaiTai Wellness Lounge
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a gym, basketball and volleyball
  • 11 minutes by foot from Yumbo Shopping Center and a 5-minute drive from Maspalomas Dunes
  • Free beach shuttle service

Servatur Waikiki ratings based on 21 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Servatur Waikiki

Everyone (16) Couples (3)
5 out of 5
Like location and clean room . Wi-Fi is good . I like the kids pool and club. Breakfast was ok too.

Posted by on 4 Apr 2024

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Comment from Hotel Management

5 Apr 2024 by Marta Guerra - Servatur Waikiki

Hello Mr. Billy, Thank you for sharing your review with us.It makes us very proud to know that the services offered have lived up to your expectations and, therefore, your experience in our hotel has been completely satisfactory.For your next stay, if you have any wishes or preferences, please do not hesitate to contact us.We look forward to welcoming you again.Kind regards.

5 out of 5
Excellent value for money. Room small and a little dated. Food good. Staff good. 10 minutes from promenade

Posted by on 25 Mar 2024

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Comment from Hotel Management

25 Mar 2024 by Marta Guerra - Servatur Waikiki

Hello Mr. Tomas, Thank you very much for sharing your review with us and sharing your experience at our hotel. We are pleased to know that the location, the restaurant service and the staff were up to our expectations. However, we will take your other comments into account in order to continue to improve our services. We hope you come back again. Kind regards.

5 out of 5
Amazing staff very special thanks to Eduardo for helping me with my room issue. Really pleased with my stay. Thank you!

Posted by on 5 Jan 2023

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Comment from Hotel Management

23 Feb 2024 by Marta Guerra - Servatur Waikiki

Hello Mr. Aisling, Thank you for rating us and sharing your review. We hope you had a great stay and a satisfactory experience. We look forward to seeing you again.Kind regards.

4 out of 5
Oli ihan hyvä hotelli , palvelu siivous ja ruokaa . Huoneessa ei ollut jääkaappia ( minibaaria) joka aiheutti pieniä vaikeuksia lasten kansaa olemiseen huoneessa .huoneen siivous oli hyvä , mutta hotellissa on niin paljon ihmisiä joten siellä ei vissin ehtivät siivoa paremmin ( verhot, sohvankangas , seinät , ovet olivat aika likaiset ) ovi sekä suihkuun että pääovi huoneessa ei oikein toiminut .huoneessa ei ollut edes vesipulloa vaikka tultiin sinne yölennolla.

Posted by on 29 Dec 2022

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Comment from Hotel Management

23 Feb 2024 by Marta Guerra - Servatur Waikiki

Dear guest, Thank you for rating us and sharing your review. We hope you had a great stay and a satisfactory experience. We look forward to seeing you again.Kind regards.

5 out of 5

Posted by on 4 Aug 2020

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Comment from Hotel Management

23 Feb 2024 by Marta Guerra - Servatur Waikiki

Estimado huésped, Gracias por habernos valorado y haber compartido su reseña. Esperamos que haya disfrutado de una estupenda estancia y su experiencia haya sido satisfactoria. Esperamos verle de nuevo. Reciba un cordial saludo.

5 out of 5
Excellent especially for families with young children. A little hectic for those wanting a relaxing holiday. The only real improvement that should be addressed is methods of keeping food hotter.

Posted by on 1 Nov 2019

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Comment from Hotel Management

11 Nov 2019 by Servatur Waikiki

Dear Anonymous, Thank you so much for sharing your experience at Servatur Waikiki. We are glad to know that we were able to offer you a good experience at our hotel.We really appreciate your kind words regarding our hotel. We have also taken notes of your comments to study them for the implementation of improvable actions. We hope to see you again in a near future. We are available for any hasitation you may have. Warm regards, Servatur Waikiki

4 out of 5
Very clean and modern, staff were friendly, food was ok but bit repetitive. Most drinks are self serve but the glasses were way to small, just a few mouthfulls and gone, we went to supermarket and bought some plastic pint glasses. There dont seem to be much entertainment especially at night so went out most nights

Posted by on 23 Mar 2019

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4 out of 5
Great choice of facilities. All family members found something to do. Food is ok for an all inclusive hotel.

Posted by on 2 Apr 2018

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3 out of 5

Stayed for work

Cleanliness in my bathroom was awful. I complained but not interested

Posted by on 26 Nov 2016

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4 out of 5

Posted by on 14 May 2023

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Comment from Hotel Management

23 Feb 2024 by Marta Guerra - Servatur Waikiki

Estimado Hector, Gracias por habernos valorado y haber compartido su reseña. Esperamos que haya disfrutado de una estupenda estancia y su experiencia haya sido satisfactoria. Esperamos verle de nuevo. Reciba un cordial saludo.

All-inclusive Details

All-inclusive room rates at Servatur Waikiki are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • All buffet meals, snacks and select beverages included

Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities

Lessons/classes/games
  • Aerobics
  • Yoga

Entertainment

  • On-site entertainment and activities
  • On-site live performances

Not included

  • Gratuities

  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • Local non-alcoholic drinks and soft drinks included
  • All on-site activities, and facilities and equipment included
  • Onsite live performances included
  • Service charge not included
  • Fitness facilities included
  • All meals included

Property Features

Some rates at Servatur Waikiki are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. As a guest of Servatur Waikiki, you'll find a full-service spa, a complimentary water park, and 2 outdoor swimming pools. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A children's pool, a fitness centre, and spa services are also featured at the family-friendly Servatur Waikiki. This 4-star San Bartolome de Tirajana hotel is smoke free.

  • 505 guestrooms or units
  • 8 levels
  • 5 buildings
  • Built in 1974
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Free beach shuttle

Room Amenities

Servatur Waikiki offers 505 air-conditioned accommodations with a safe and a hairdryer. Pillowtop beds feature down duvets. This San Bartolome de Tirajana hotel provides complimentary wireless Internet access. Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and change of towels can be requested.

  • Pillowtop beds
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Wardrobe or cupboard
  • Change of towels (on request)

Food & Drink

Kalua Restaurant – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Tiki Bar – This bar is located by the pool. Open daily.

Ukelele Bar – On-site bar. Open daily.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Mountain biking nearby
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Yoga classes/instruction on site
  • Horse riding nearby
  • Playground on site
  • Bicycle rentals nearby
  • Basketball on site
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, MaiTai Wellness Lounge. Services include massages and manicures and pedicures. The spa is equipped with a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Manicures and pedicures
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property uses solar energy

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash. This property uses solar energy. For guests' safety, the property includes a smoke detector in all accommodation.

  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Renewable energy source - solar
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 150

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • ClubHotel Riu Waikiki
  • ClubHotel Riu Waikiki All Inclusive
  • ClubHotel Riu Waikiki All Inclusive San Bartolome de Tirajana
  • ClubHotel Riu Waikiki San Bartolome de Tirajana
  • ClubHotel Waikiki
  • Riu Waikiki
  • Servatur Waikiki All Inclusive Hotel San Bartolome de Tirajana
  • Servatur Waikiki All Inclusive San Bartolome de Tirajana
  • Servatur Waikiki Hotel
  • Servatur Waikiki All Inclusive
  • Servatur Waikiki San Bartolome de Tirajana
  • Servatur Waikiki Hotel San Bartolome de Tirajana

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.