13 Dec 2019 by Director of Guest Services
Jinty, thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel. It is a pleasure to know we met most of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We enjoyed hosting you, and we hope to see you again on your next trip to our area. Leidy Prado, Director of Guest Services
8 Dec 2019 by Director of Guest Services
Dior, we are glad you had a pleasant time at the Best Western Plus Island Palms Hotel & Marina, and we value your observations. It was a pleasure hosting you, and we look forward to your next visit with us. Leidy Prado, Director of Guest Services
9 Aug 2019 by Leidy Prado, Director of Guest Services
Thanks so much for taking the time to share your feedback regarding your recent visit. I'm thrilled you enjoyed your stay with us so much and were happy with our location, restaurant and service. Please let me know if anyone on our staff stood out in a positive way – we’d love to recognize them for their great service. Thank you again for your time and response. Have a wonderful weekend and we hope to welcome you back again soon!
7 Sep 2018 by Spencer Priest
We're delighted you enjoyed your extended stay with us and we're very happy we were able to provide you with an upgraded room for your visit. The suite, kitchenette and marina view sound like a lovely setting to spend a couple of weeks here on beautiful Shelter Island. We hope to welcome you back again sometime when your travels bring you back this way. Sincerely, Spencer Priest Front Desk Supervisor
1 Jul 2019 by Leidy Prado, Director of Guest Services
Thank you so much for your review. We appreciate you being our guest. We hope you come back and stay with us again.
24 Apr 2019 by Leidy Prado, Director of Guest Services
Thank you for staying with us. We hope to welcome you back again soon!
9 Aug 2018 by Spencer Priest
Vielen Dank für Ihren Aufenthalt in unserem Hotel. Es tut mir sehr leid für das Geräusch, das du erlebt hast. Dies ist nicht typisch für unser Hotel und ich entschuldige mich für die Unannehmlichkeiten. Ich hoffe, Sie haben die anderen Aspekte Ihres Besuchs genossen und wir hoffen, Sie in Zukunft wieder zu begrüßen, damit wir Ihnen ein echtes Fünf-Sterne-Erlebnis bieten können. Spencer Priest Front Desk Supervisor
Due to COVID-19, this property’s food and beverage options may be limited.
Best Western Plus Island Palms Hotel & Marina offers its guests a marina, 2 the outdoor swimming pools, outdoor tennis courts, and a spa tub. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Event space at this hotel measures 6500 square feet (604 square metres) and includes conference rooms. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Best Western Plus Island Palms Hotel & Marina. The hotel can provide concierge services and wedding services. Parking is available for a fee. This 3-star San Diego hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Best Western Plus Island Palms Hotel & Marina offers 227 forms of accommodation with a safe and coffee/tea makers. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. 42-inch LCD televisions come with cable channels. Housekeeping is offered on a daily basis and in-room massages can be requested.
Room service (during limited hours) is available.
2 the outdoor swimming pools are on site along with a spa tub. Other recreational amenities include outdoor tennis courts and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser
The property affirms that it adheres to the SafeStay (AHLA - USA) sanitisation guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitisation guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.