13 Dec 2019 by Director of Guest Services
Jinty, thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel. It is a pleasure to know we met most of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We enjoyed hosting you, and we hope to see you again on your next trip to our area. Leidy Prado, Director of Guest Services
8 Dec 2019 by Director of Guest Services
Dior, we are glad you had a pleasant time at the Best Western Plus Island Palms Hotel & Marina, and we value your observations. It was a pleasure hosting you, and we look forward to your next visit with us. Leidy Prado, Director of Guest Services
9 Aug 2019 by Leidy Prado, Director of Guest Services
Thanks so much for taking the time to share your feedback regarding your recent visit. I'm thrilled you enjoyed your stay with us so much and were happy with our location, restaurant and service. Please let me know if anyone on our staff stood out in a positive way – we’d love to recognize them for their great service. Thank you again for your time and response. Have a wonderful weekend and we hope to welcome you back again soon!
7 Sep 2018 by Spencer Priest
We're delighted you enjoyed your extended stay with us and we're very happy we were able to provide you with an upgraded room for your visit. The suite, kitchenette and marina view sound like a lovely setting to spend a couple of weeks here on beautiful Shelter Island. We hope to welcome you back again sometime when your travels bring you back this way. Sincerely, Spencer Priest Front Desk Supervisor
1 Jul 2019 by Leidy Prado, Director of Guest Services
Thank you so much for your review. We appreciate you being our guest. We hope you come back and stay with us again.
24 Apr 2019 by Leidy Prado, Director of Guest Services
Thank you for staying with us. We hope to welcome you back again soon!
The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):
Due to COVID-19, this property’s food and beverage options may be limited.
Best Western Plus Island Palms Hotel & Marina offers its guests a marina, 2 outdoor swimming pools, and 2 hot tubs along with outdoor tennis courts and a fitness centre. There's a restaurant on site. You'll find a 24-hour business centre on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 6500 square feet (604 square metres) and includes conference rooms. Tour or ticket assistance, multilingual staff, and a picnic area are also featured at the business-friendly Best Western Plus Island Palms Hotel & Marina. Parking is available for a fee. This 3-star San Diego hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Best Western Plus Island Palms Hotel & Marina offers 227 forms of accommodation with a safe and coffee/tea makers. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. 42-inch LCD televisions come with cable channels. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Blue Wave Bar & Grill – Overlooking the pool, this restaurant specialises in Californian cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.
2 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include outdoor tennis courts and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place. Individually wrapped food options are available for breakfast, lunch and dinner. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.