4.1 out of 5

"Because we were staying two weeks we had no problem being upgraded to a suite with a kitchenette with marina veiw. " More

By a verified traveller on Sat 01 Sep 2018

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Hotel Description

Our customers tell us that they enjoy the sightseeing around Best Western Plus Island Palms Hotel & Marina. During your stay, you're just a quick walk from Shelter Island. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and a restaurant. This 3-star hotel has 227 rooms over 3 floors. Free WiFi and cable TV channels are available in all rooms.

  • Air-conditioned rooms with cable TV, fridges and microwaves
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts and a fitness centre
  • Guests speak favourably about the local sightseeing and the room service
  • Steps from Shelter Island and 8 minutes by car from Mission Bay

Suite, Multiple Beds, Patio, Marina View (with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Studio, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Refrigerator, Marina View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Island Palms Hotel & Marina ratings based on 14 verified reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Plus Island Palms Hotel & Marina

Everyone (7) Couples (4) Business (1) Family (1)
5 out of 5
We stayed here for two nights. Parking - We were able to park outside our hotel room block. Parking was not free. Pool - There were two pools. The one nearest the Casa Del Mar building was smaller but in a pretty location near the boats. The bigger pool was near to the restaurant and reception. We didn't have time to use the pools. Reception - Checked in and checked out quickly with no wait time. We phoned reception when there was a problem with the toilet and they sent someone over straight away who fixed it. Reception kindly posted our postcards for us. Room - We were given a free upgrade to a lovely suite in the Casa Del Mar building. It was huge and on the ground floor. We had everything we could possibly need including a kitchen area, dining room and lounge. There was a big television with cable channels. The room was quiet at night. Breakfast - Breakfast was not included. We paid to eat in the restaurant in the hotel called "The Blue Wave Bar & Grill". It was good and we ended up going back there for dinner which was really tasty. The weather was nice so we could dine outside.

Posted by on 7 Aug 2019

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Comment from Hotel Management

9 Aug 2019 by Leidy Prado, Director of Guest Services

Thanks so much for taking the time to share your feedback regarding your recent visit. I'm thrilled you enjoyed your stay with us so much and were happy with our location, restaurant and service. Please let me know if anyone on our staff stood out in a positive way – we’d love to recognize them for their great service. Thank you again for your time and response. Have a wonderful weekend and we hope to welcome you back again soon!

5 out of 5

Very accomadating hotel

Because we were staying two weeks we had no problem being upgraded to a suite with a kitchenette with marina veiw.

Posted by on 1 Sep 2018

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Comment from Hotel Management

7 Sep 2018 by Spencer Priest

We're delighted you enjoyed your extended stay with us and we're very happy we were able to provide you with an upgraded room for your visit. The suite, kitchenette and marina view sound like a lovely setting to spend a couple of weeks here on beautiful Shelter Island. We hope to welcome you back again sometime when your travels bring you back this way. Sincerely, Spencer Priest Front Desk Supervisor

5 out of 5

Wonderful Location

This hotel was the best hotel I have stayed in, with the beautiful marina on one side of the hotel and the bay on the other the views were fantastic. The staff were extremely helpful, the room was decorated to a high standard and every where was so clean. We were upgraded without even asking and in my opinion to one of the best rooms which was right at one end of the hotel so no one walked past our patio area as that is where the path stopped. Shelter island is beautiful but there is no shop on it so its was essential to have a car and it was only a 10 mins drive to the Gaslamp quarter were all the main restaurants were. San Diego is an amazing place and has so many thing to do and see, I would highly recommend it and The Best Western Plus Island Palms, would definitely stay there again.

Posted by on 17 Oct 2013

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5 out of 5

customer very satisfied!

Stayed in this hotel with my partner for a10dys holiday and we were completely satisfied! We were staying on the Marina house, which is the last building and got a room with a view of the marina as requested upon booking. Very nice large room, fully equipped with a small fridge, iron and iron board, large bathroom and great TV + desk. There is 2pools and Jacuzzi, tennis courts and a bar/restaurant (which was quite experience in our opinion). We highly recommend this hotel and we are considering going back here for or next trip to San Diego :-)

Posted by on 29 Sep 2012

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5 out of 5

Week away with hubby

Been to San Diego before and this hotel had better Amenties and the location was fab. 1000% will be back.

Posted by on 4 Aug 2012

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5 out of 5

Great location and view

Very helpful staff. Initially, we booked for 2 days but we liked the place and stayed a day more ;) Highly recommended. The room was perfect size. The bed was luxury. We definitely go there again.

Posted by on 24 Jul 2010

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3 out of 5

Posted by on 27 Jun 2019

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Comment from Hotel Management

1 Jul 2019 by Leidy Prado, Director of Guest Services

Thank you so much for your review. We appreciate you being our guest. We hope you come back and stay with us again.

5 out of 5

Posted by on 23 Apr 2019

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Comment from Hotel Management

24 Apr 2019 by Leidy Prado, Director of Guest Services

Thank you for staying with us. We hope to welcome you back again soon!

3 out of 5
Etwas in die Jahre gekommen. Kühlschrank mega laut. Parkplatz vor dem Zimmer laut. Ständige Beschallung durch Helikopter wegen Militärstützpunkt gegenüber. Auf das Frühstück ewig gewartet, dafür dann nicht mal gut, aber teuer.

Posted by , from Zürich on 25 Jul 2018

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Comment from Hotel Management

9 Aug 2018 by Spencer Priest

Vielen Dank für Ihren Aufenthalt in unserem Hotel. Es tut mir sehr leid für das Geräusch, das du erlebt hast. Dies ist nicht typisch für unser Hotel und ich entschuldige mich für die Unannehmlichkeiten. Ich hoffe, Sie haben die anderen Aspekte Ihres Besuchs genossen und wir hoffen, Sie in Zukunft wieder zu begrüßen, damit wir Ihnen ein echtes Fünf-Sterne-Erlebnis bieten können. Spencer Priest Front Desk Supervisor

5 out of 5

Nice and comfortable hotel for a great price

Pros: Harbour view and the Shelter Island
Location: Some restaurants are located on the island but many restaurants in the area when you walk 20 minutes or 10 minutes drive. Small beach
The harbour view room is really great. The hotel is perfectly located in the middle of the Shelter island, the property is nice with 2 pools which are located between the buildings and the harbour. The staff was nice and helpful, the only "problem" was a guy who was collecting some trash at 8.30 am one morning but most of the time very quite place. If you do not want to use the hotel parking you can stay across the street for free. The rooms and the entire property are very clean. You have only 15 minutes drive to downtown/Gas lamp quarter. I would definitely stay there again

Posted by , from Vienna on 22 May 2018

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About the Best Western Plus Island Palms Hotel & Marina

Location 2051 Shelter Island Dr, San Diego, CA 92106

Property Features

Best Western Plus Island Palms Hotel & Marina offers its guests a marina, 2 the outdoor swimming pools, outdoor tennis courts, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre, a limo/town car service, and a meeting room. A hot tub, a fitness centre, and tour or ticket assistance are also featured at the business-friendly Best Western Plus Island Palms Hotel & Marina. Parking is available for a fee. This 3-star San Diego hotel is smoke free.

  • 227 guestrooms or units
  • 3 levels
  • 12 buildings
  • Dining venue
  • Bar or lounge
  • Business centre (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools -2
  • Outdoor pool
  • Free WiFi
  • Outdoor tennis courts -2
  • Laundry facilities
  • Fridge
  • Microwave
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: San Diego, CA (SAN-San Diego Intl.) (5.7 km / 3.6 mi)
  • Train station: San Diego-Old Town Transit Center (6.5 km / 4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Plus Island Palms Hotel & Marina offers 227 forms of air-conditioned accommodation with a safe and coffee/tea makers. Fridges and microwaves are provided. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Televisions come with cable channels. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • In-room dining (limited hours)
  • Cable channels
  • Fridge
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 6:30 AM to noon.

Blue Wave Bar and Grill – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Outdoor tennis courts and a marina are featured at the hotel. 2 the outdoor swimming pools are on site along with an outdoor pool. Other recreational amenities include a spa tub and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Surfing/boogie boarding nearby
  • Golf lessons available nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Accessible parking
  • In-room accessibility
  • Accessibility equipment for the deaf
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time ends at 11:30 PM
  • Check-in time starts at 4 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.00 and USD 20.00 for adults, and USD 3.00 and USD 6.00 for children (approximately)
  • Self-parking fee: USD 15 per night (in/out privileges)
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Island
  • Best Western Island Hotel
  • Best Western Island Palms
  • Best Western Island Palms Hotel
  • Best Western Plus Island Palms
  • Best Western Plus Island Palms Hotel
  • Best Western Plus Island Palms Hotel San Diego
  • Best Western Plus Palms
  • Island Palms
  • Island Palms Hotel
  • Best Western Plus Island Palms Hotel And Marina
  • Best Western San Diego
  • Best Western Plus Island Palms San Diego
  • San Diego Best Western
  • Best Western Plus Island Palms Hotel Marina
  • Best Plus Palms & Marina Diego
  • Best Western Plus Island Palms Hotel & Marina Hotel
  • Best Western Plus Island Palms Hotel & Marina San Diego
  • Best Western Plus Island Palms Hotel & Marina Hotel San Diego

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.