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4.4 out of 5

"The world has been taken over by Airbnb simply because guests are travelling for longer periods and are preferring kitchen facility. Best Western have ... " More

By a verified traveller on Thu 12 Dec 2019

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Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
£83* Per night/room 7 Sep - 8 Sep

Suite, Multiple Beds, Patio, Marina View (with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Studio, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Description

Best Western Plus Island Palms Hotel & Marina's central location gets high marks from our customers. During your stay, you're just a quick walk from Shelter Island. You'll find features such as free WiFi in public areas, plus 2 outdoor pools and a marina. This 3-star hotel has 227 rooms over 3 floors. Each room includes amenities such as free WiFi and an LCD TV.

  • Air-conditioned rooms with LCD TVs, fridges and microwaves
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the 2 outdoor pools or soak in the spa tub
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts and a fitness centre
  • Guests have great things to say about the family-friendly amenities and the central location
  • Steps from Shelter Island and 14 minutes by car from Mission Bay

Best Western Plus Island Palms Hotel & Marina ratings based on 9 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Island Palms Hotel & Marina

Everyone (5) Couples (3)
5 out of 5
The world has been taken over by Airbnb simply because guests are travelling for longer periods and are preferring kitchen facility. Best Western have moved slightly towards this by offering a facility space. We are in sand Diego for a month and would have happily stayed in Island Palms hotel for the whole time. But the kitchen wasn’t adequate. Can’t say it was even adequate for two nights. It’s a complete waste of space that could be very easily remedied. Full fridge, two ring stove and all would be well. Excellent staff, fabulous pool, beautiful surroundings and we had to leave!!

Posted by on 12 Dec 2019

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Comment from Hotel Management

13 Dec 2019 by Director of Guest Services

Jinty, thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for posting such a generous review of our hotel. It is a pleasure to know we met most of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We enjoyed hosting you, and we hope to see you again on your next trip to our area. Leidy Prado, Director of Guest Services

5 out of 5
You should update the kitchen area to a usable area. The space is there. Airbnb have changed to suit the needs of the modern traveller and Best Western should be ahead of the game. Great places to stay for longer stays. Thanks.

Posted by on 7 Dec 2019

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Comment from Hotel Management

8 Dec 2019 by Director of Guest Services

Dior, we are glad you had a pleasant time at the Best Western Plus Island Palms Hotel & Marina, and we value your observations. It was a pleasure hosting you, and we look forward to your next visit with us. Leidy Prado, Director of Guest Services

5 out of 5
We stayed here for two nights. Parking - We were able to park outside our hotel room block. Parking was not free. Pool - There were two pools. The one nearest the Casa Del Mar building was smaller but in a pretty location near the boats. The bigger pool was near to the restaurant and reception. We didn't have time to use the pools. Reception - Checked in and checked out quickly with no wait time. We phoned reception when there was a problem with the toilet and they sent someone over straight away who fixed it. Reception kindly posted our postcards for us. Room - We were given a free upgrade to a lovely suite in the Casa Del Mar building. It was huge and on the ground floor. We had everything we could possibly need including a kitchen area, dining room and lounge. There was a big television with cable channels. The room was quiet at night. Breakfast - Breakfast was not included. We paid to eat in the restaurant in the hotel called "The Blue Wave Bar & Grill". It was good and we ended up going back there for dinner which was really tasty. The weather was nice so we could dine outside.

Posted by on 7 Aug 2019

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Comment from Hotel Management

9 Aug 2019 by Leidy Prado, Director of Guest Services

Thanks so much for taking the time to share your feedback regarding your recent visit. I'm thrilled you enjoyed your stay with us so much and were happy with our location, restaurant and service. Please let me know if anyone on our staff stood out in a positive way – we’d love to recognize them for their great service. Thank you again for your time and response. Have a wonderful weekend and we hope to welcome you back again soon!

5 out of 5

Very accomadating hotel

Because we were staying two weeks we had no problem being upgraded to a suite with a kitchenette with marina veiw.

Posted by on 1 Sep 2018

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Comment from Hotel Management

7 Sep 2018 by Spencer Priest

We're delighted you enjoyed your extended stay with us and we're very happy we were able to provide you with an upgraded room for your visit. The suite, kitchenette and marina view sound like a lovely setting to spend a couple of weeks here on beautiful Shelter Island. We hope to welcome you back again sometime when your travels bring you back this way. Sincerely, Spencer Priest Front Desk Supervisor

3 out of 5

Posted by on 27 Jun 2019

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Comment from Hotel Management

1 Jul 2019 by Leidy Prado, Director of Guest Services

Thank you so much for your review. We appreciate you being our guest. We hope you come back and stay with us again.

5 out of 5

Posted by on 23 Apr 2019

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Comment from Hotel Management

24 Apr 2019 by Leidy Prado, Director of Guest Services

Thank you for staying with us. We hope to welcome you back again soon!

3 out of 5
Etwas in die Jahre gekommen. Kühlschrank mega laut. Parkplatz vor dem Zimmer laut. Ständige Beschallung durch Helikopter wegen Militärstützpunkt gegenüber. Auf das Frühstück ewig gewartet, dafür dann nicht mal gut, aber teuer.

Posted by , from Zürich on 25 Jul 2018

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Comment from Hotel Management

9 Aug 2018 by Spencer Priest

Vielen Dank für Ihren Aufenthalt in unserem Hotel. Es tut mir sehr leid für das Geräusch, das du erlebt hast. Dies ist nicht typisch für unser Hotel und ich entschuldige mich für die Unannehmlichkeiten. Ich hoffe, Sie haben die anderen Aspekte Ihres Besuchs genossen und wir hoffen, Sie in Zukunft wieder zu begrüßen, damit wir Ihnen ein echtes Fünf-Sterne-Erlebnis bieten können. Spencer Priest Front Desk Supervisor

5 out of 5

Nice and comfortable hotel for a great price

Pros: Harbour view and the Shelter Island
Location: Some restaurants are located on the island but many restaurants in the area when you walk 20 minutes or 10 minutes drive. Small beach
The harbour view room is really great. The hotel is perfectly located in the middle of the Shelter island, the property is nice with 2 pools which are located between the buildings and the harbour. The staff was nice and helpful, the only "problem" was a guy who was collecting some trash at 8.30 am one morning but most of the time very quite place. If you do not want to use the hotel parking you can stay across the street for free. The rooms and the entire property are very clean. You have only 15 minutes drive to downtown/Gas lamp quarter. I would definitely stay there again

Posted by , from Vienna on 22 May 2018

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4 out of 5

Perfect location

Pros: Nice location in the yacht harbor. Easy access to many interesting places such as Ocean Beach, La Jolla, Gas Lamp, Old Town.
Cons: Rooms need some renovation.
Location: Easy access to beaches, gas lamp and old town. Bikes can be burrowed at the hotel.
The hotel is not in best condition. Rooms are OK but need some renovation and/or face lifting. The location is perfect for exploring San Diego and surrounding beaches.

Posted by , from Switzerland on 23 Aug 2017

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About the Best Western Plus Island Palms Hotel & Marina

Location 2051 Shelter Island Dr, San Diego, CA 92106

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Island Palms Hotel & Marina offers its guests a marina, 2 the outdoor swimming pools, outdoor tennis courts, and a spa tub. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Event space at this hotel measures 6500 square feet (604 square metres) and includes conference rooms. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Best Western Plus Island Palms Hotel & Marina. The hotel can provide concierge services and wedding services. Parking is available for a fee. This 3-star San Diego hotel is smoke free.

  • 227 guestrooms or units
  • 3 levels
  • 12 buildings
  • 6500 sq ft of conference space
  • 604 sq. m of conference space
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools -2
  • Free WiFi
  • Outdoor tennis courts -2
  • Laundry facilities
  • Fridge
  • Microwave
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: San Diego, CA (SAN-San Diego Intl.) (5.5 km / 3.4 mi)
  • Train station: San Diego-Old Town Transit Center (6.5 km / 4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Plus Island Palms Hotel & Marina offers 227 forms of accommodation with a safe and coffee/tea makers. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. 42-inch LCD televisions come with cable channels. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Fridge
  • Microwave
  • Coffee maker
  • Shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

2 the outdoor swimming pools are on site along with a spa tub. Other recreational amenities include outdoor tennis courts and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Surfing/boogie boarding nearby
  • Golf lessons available nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays

Personal protective equipment, including masks, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser

The property affirms that it adheres to the SafeStay (AHLA - USA) sanitisation guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitisation guidelines.

  • Service animals are allowed
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wear personal protective equipment
  • Property follows sanitisation practices of SafeStay (AHLA - USA)
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 15 per night (in/out privileges)
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Island
  • Best Western Island Hotel
  • Best Western Island Palms
  • Best Western Island Palms Hotel
  • Best Western Plus Island Palms
  • Best Western Plus Island Palms Hotel
  • Best Western Plus Island Palms Hotel San Diego
  • Best Western Plus Palms
  • Island Palms
  • Island Palms Hotel
  • Best Western Plus Island Palms Hotel And Marina
  • Best Western San Diego
  • Best Western Plus Island Palms San Diego
  • San Diego Best Western
  • Best Western Plus Island Palms Hotel Marina
  • Best Plus Palms & Marina Diego
  • Best Western Plus Island Palms Hotel & Marina Hotel
  • Best Western Plus Island Palms Hotel & Marina San Diego
  • Best Western Plus Island Palms Hotel & Marina Hotel San Diego

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.