4.4 out of 5

"Lovely new hotel still being finished so some snagging issues but we really enjoyed our stay. WiFi not good in room but great at poolside Beautiful ... " More

By a verified traveller on Mon 06 Aug 2018

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Hotel Description

The sightseeing around Urban Valley Resort gets good marks from our customers. During your stay, you're just a quick walk from University of Malta. Free breakfast, free WiFi in public areas and free self-parking are available. This 4.5-star hotel has 121 rooms. All rooms offer free WiFi and balconies/patios.

  • Air-conditioned rooms with balconies or patios, iPod docking stations and sofa beds
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 2 restaurants, a coffee shop, a poolside bar and 2 bars/lounges
  • Take a swim in the indoor and 2 outdoor pools
  • Services include babysitting, a kids' club and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a health club and a steam room
  • Guests speak favourably about the proximity to the airport and the local sightseeing
  • Just a 3-minute drive from Sliema Promenade and 6 minutes from St. Johns Co - Cathedral
  • Free local-area shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)

Superior Room - Sleeps 2

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
£100 per night

Family Suite - Sleeps 5 or 4 + 2

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Penthouse - Sleeps 2

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Family Room - Sleeps 3 or 2 + 2

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Corner Suite - Sleeps 2

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Urban Valley Resort ratings based on 11 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Urban Valley Resort

Everyone (7) Family (2)
5 out of 5

Posted by on 21 Jun 2019

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Comment from Hotel Management

22 Jun 2019 by Sarah Marie Grech

Thank you for your review. We look forward to welcoming you to our resort in the near future. Yours hospitably, Sarah Marie Grech Sales & Events Manager

5 out of 5
could not be better ,everything top notch and excellent service

Posted by on 14 Apr 2019

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Comment from Hotel Management

17 Apr 2019 by Sarah Marie Grech

Thank you for a great review. We are glad you had a fantastic stay with us and look forward to welcoming you again in the near future. Yours Hospitably, Sarah Marie Grech Sales & Events Manager

5 out of 5
Very relaxing, excellent service, perfect location

Posted by on 2 Apr 2019

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Comment from Hotel Management

2 Apr 2019 by Sarah Marie Grech

Dear Guest, Thank you for a great review. We are glad you had a fantastic stay with us and look forward to welcoming you again in the near future. Yours Hospitably, Sarah Marie Grech Sales & Events Manager

5 out of 5
O quarto apresentou excelentes condições: áreas muito boas, excelente cama, móveis e sanitários novos. Excelente pequeno almoco. Spa e piscinas muito bem tratados. Apenas tive problemas com a reposição de toalhas no quarto e limpeza .

Posted by on 8 Mar 2019

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Comment from Hotel Management

14 Mar 2019 by Sarah Marie Grech

Dear Guest, Thank you for taking the time to review our resort. It is a great satisfaction to note you have found our rooms to be in an 'excellent condition'. We have also noticed your points regarding the replacement of towels and cleaning and will certainly look into this with the respective department. We look forward to welcome you again in the near future. Yours Hospitably, Sarah Marie Grech Sales & Events Manager

4 out of 5
Nice and quite location!excellent breakfast!fabulus staff!

Posted by on 28 Jan 2019

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Comment from Hotel Management

30 Jan 2019 by Noemi Kakossy Rooms Division Manager

Thank you for taking the time to review our property. We are glad you had a fantastic stay with us and found the team members helpful and our location nice and quite. We look forward to welcoming you again in the near future. Yours Hospitably, Noemi Kakossy Rooms Division Manager

4 out of 5
Very good stay. A problem in the ensuite was corrected quickly and without fuss. Staff were friendly and helpful at all times. Breakfast was plentiful, with a healthy bar, and good cooked options. The restaurant for evening meals has an imaginative and varied menu, with helpful and attentive staff. I understand a nearby noisy road is to be moved further away. I would stay again, given the chance. Tom. u with

Posted by on 21 Oct 2018

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3 out of 5

Will be good when finished

The hotel staff are very accommodating and are willing to please (some exceptions who are in a supervisory role). Work is still going on at this hotel therefore at the moment a lot of the facilities are yet to be in action (known beforehand). When complete I would agree with 4* however would only say a 3 at present. Our room had no outside usable space and we had to run the shower for 10 mins for hot water to come through, not sure if this was for everyone. This hotel is mainly for couples, no activities for children and lifeless in the evening. Waiting to be served at the bar can take upto 5 mins which is not acceptable. Would I go again... NO. Would I suggest this to a couple wanting to relax? Yes, when it's finished though. Some issues with attention to detail and a safety concern namely no barrier around the main steps. A few seasons of service will help this hotel immensely.

Posted by on 20 Aug 2018

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4 out of 5
Lovely new hotel still being finished so some snagging issues but we really enjoyed our stay. WiFi not good in room but great at poolside Beautiful pool Unable to have a shower as no attachment on the wall for shower head.

Posted by on 6 Aug 2018

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Comment from Hotel Management

9 Aug 2018 by Elena

Dear Guest, Thank you for your kind comment of recommendation about your overall experience following your visit to Urban Valley Resort & Spa. I am very pleased to learn that you have enjoyed your stay with us, the service provided by our Team Members and finally the location of our Resort. We do hope to welcome you back very soon. Sincere Regards, Elena Micallef-Borg Sales & Marketing Manager

4 out of 5
Gefallen: schöne, moderne Anlage. 2 Pools, einer mit einer Bar. Viele Liegestühle, schöner Eingangsbereich, ansprechende Zimmereinrichtung, ein Zimmer und ein Wohnbereich (jeweils mit 1 TV). Das meiste Personal ist sehr gewillt, einen guten Job zu machen (auch wenns nicht immer gelingt). Zuverlässiger und gratis Fahrdienst zu den Ausgangspunkten wie z. B. Valletta und Sliema (bringen und abholen). Weniger gut: sind nicht so aufmerksam... Z. B. wird das Essen gebracht, aber keine Servietten. Oder das WC Papier ist am ausgehen, es wird aber keine Reserverolle bereitgestellt. Abends nur ein Barkeeper, darum lange Wartezeit (aber wir hatten ja Ferien und darum kein Stress).

Posted by on 14 Jun 2019

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Comment from Hotel Management

14 Jun 2019 by Sarah Marie Grech

Thank you for your review. We are glad you found the room, facilities and the shuttle service to your satisfaction. We apologize for the shortcomings you experienced during your stay with us and we will certainly look into to identify ways of improvement. We look forward to welcoming you again in the near future. Yours Hospitably, Sarah Marie Grech Sales & Events Manager

4 out of 5

Posted by on 25 Apr 2019

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Comment from Hotel Management

29 Apr 2019 by Sarah Marie Grech

Thank you for your rating. We look forward to welcoming you to our resort in the near future. Yours hospitably, Sarah Marie Grech Sales & Events Manager

Property Features

Urban Valley Resort offers its guests 2 the outdoor swimming pools, outdoor tennis courts, an indoor pool, and a health club. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. Free breakfast is available daily. WiFi is free in public spaces. Business amenities include a business centre and a meeting room. A kid's pool, a sauna, and spa services are also featured at the luxury Urban Valley Resort. Free self parking is available. This 4.5-star San Gwann hotel is smoke free.

  • 121 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Buffet breakfast (free)
  • Bar by the pool
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools -2
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts -2
  • Free area shuttle
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Sofa bed

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Luqa (MLA-Malta Intl.) (8.9 km / 5.6 mi)
  • Property shuttles: Free area shuttle; beach shuttle
  • Parking: Free self parking

Room Amenities

Urban Valley Resort offers 121 forms of air-conditioned accommodation with iPod docking stations and MP3 docking stations. Rooms open to balconies or patios. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Coffee/tea makers and minibars are provided. Bathrooms include a bath and shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on a daily basis.

  • Private balcony or patio
  • Separate bedroom
  • Pull-out sofa bed
  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Bathtub or shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.

Urban Valley Resort has 2 restaurants on site.

Late-night fare is available from 24-hour room service.

Nearby Activities

Outdoor tennis courts and a health club are featured at the hotel. 2 the outdoor swimming pools are on site along with an indoor pool. In addition to a kid's pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Bicycle rentals on site
  • Archery on site

Spa Services

  • Number of treatment rooms 3
  • Couples treatment rooms

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • Pets: EUR 45.00 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 22 lb)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a smoke detector.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in all accommodation.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • Union Pay

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax will be collected at the property upon arrival. The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 45.00 per accommodation, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Pool access available from 8:00 AM to 8:00 PM
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.