- Liked: Cleanliness, amenities, property conditions & facilities
This is a very nice hotel in this area, except the lobby staff need to be more customer friendly , they are good but not great
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In the entertainment district, Hotel Valencia Santana Row is in a walkable area with good airport proximity and shopping. The area's natural beauty can be seen at Kelley Park and Alum Rock Park, while Rosicrucian Egyptian Museum and Children's Discovery Museum are cultural highlights. Check out an event or a game at SAP Center at San Jose, and consider making time for California's Great America, a top attraction not to be missed.
The location is very convenient . This is the second year that I have stayed there and I have witnessed a noticeable difference especially in the upkeep and condition of the place ( leek in the bathtub; mirror in bathroom didn’t work; housekeeping just didn’t clean the room and left dirty towels in bathroom; I have to ask for shampoo etc because they didn’t replenish any; they didn’t clean coffee tray or replenish coffee pods; the carpet was never vacuumed, the room was dirty and there was no longer any turn down service - in other word housekeeping needs to improve a lot) . The staff was friendly and breakfast was good but given the room rates you are not getting your money’s worth.