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4.4 out of 5

"Probably the best hotel in Sandakan but the in room facilities could be improved. The staff are extremely helpful and friendly " More

By a verified traveller on Mon 21 May 2018

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Hotel Description

Our customers tell us that they can't get enough of the overall value at Four Points by Sheraton Sandakan. During your stay, you'll be connected to a shopping centre and just a quick walk from Sandakan Harbour Mall. Enjoy features like free WiFi in public areas, plus 2 restaurants and an outdoor pool. Built in 2012, this 4-star hotel has 299 rooms over 26 floors. Each room includes amenities such as free WiFi and an LCD TV.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and fridges
  • Free WiFi
  • Enjoy local and international cuisine with ocean views at The Eatery, one of the property's 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a 24-hour fitness centre
  • Guests have good things to say about the accommodation for the cleanliness and spaciousness
  • Steps from Sandakan Harbour Mall and 14 minutes on foot from Saint Michael's and All Angels Church
  • Airport shuttle service available for a fee

Deluxe Room, 1 King Bed, View (Sunrise View)

Bed Count 1 King Bed Maximum Occupancy 3 Max
£39* Per night/room 9 Feb - 10 Feb

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, View (Sunset View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, View

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Premium Room, 1 King Bed, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 2 Queen Beds, Sea View

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Four Points by Sheraton Sandakan ratings based on 7 verified reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Four Points by Sheraton Sandakan

Everyone (4) Couples (2) Family (1)
5 out of 5
Seaside location and a pool overlooking the sea - making the stay lovely. There's also a mall connected to the hotel.

Posted by on 7 May 2019

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Comment from Hotel Management

14 May 2019 by Regards, Jacqueline, Guest Experience

Dear guest, thank you for choosing Four Points by Sheraton Sandakan and for taking the time to review us! Thank you for the full 5/5 star rating! We are very happy that you enjoyed your recent stay with us. We look forward to welcome you and your loved ones again soon!

4 out of 5
Probably the best hotel in Sandakan but the in room facilities could be improved. The staff are extremely helpful and friendly

Posted by on 21 May 2018

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Comment from Hotel Management

26 Jun 2018 by Regards, Jacqueline Rowena, Guest Experience

Dear guest, thank you for choosing Four Points by Sheraton Sandakan and for taking the time to review us! Looking forward to welcome you and your loved ones again soon!

4 out of 5

fantastic hotel with tweaks required

We stayed two nights April 2014. Had seaview rooms * 2 and they were amazing. Only downside was food and drinks were often either unavailable or parts of drinks were not stocked. We spent too long choosing meals only to be told not available 50% of the time. But with those tweaks done and some personnel more trained it would be one of the best hotels I've stayed at hence 4/5 :)

Posted by on 10 Apr 2014

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4 out of 5
Super service, vorallem Reception und Concierge. Am ersten Tag war die Freundlichkeit des Personals am Frühstücksbuffet nicht so zuvorkommend, hat sich aber am zweiten Tag, als der Chef wieder anwesend war auf ein hohes Niveau verbessert.

Posted by on 26 May 2019

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5 out of 5
Zimmer im 21. Stock mit Blick auf Meer/Uferpromenade, Pool im 13. Stock mit ebensolchem Ausblick, freundliches und hilfsbereites Personal, tolles Frühstücksbuffet, gut ausgestattetes Zimmer (Bademäntel Schlappen) - was will man mehr. Das Hotel liegt direkt an der Uferpromenade, hat eigenen Zugang zur Harbour Shopping Mall, dort im Erdgeschoss gibt's McDonald's und Co. Restaurants auf der Uferpromenade bieten lokale Küche (preiswert). Ein 7-Eleven-Shop, Touranbieter und diverse Massagesalons sind in der Nähe. Wir haben uns sehr wohl gefühlt und können das Hotel nur empfehlen!

Posted by , from Ahrweiler on 20 Oct 2018

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Comment from Hotel Management

22 Oct 2018 by Regards, Jacqueline, Guest Experience

Dear Gabriela, thank you for choosing Four Points by Sheraton Sandakan and for taking the time to review us! Glad to know you loved your recent stay with us, and loved the comfortable rooms, infinity pool, breakfast and hospitality. Looking forward to welcome you and your loved ones again soon!

5 out of 5

Posted by on 20 Oct 2018

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Comment from Hotel Management

22 Oct 2018 by Regards, Jacqueline, Guest Experience

Thank you for the rating!

4 out of 5

Gerne wieder.

Wir waren zwei mal dort und jedes Mal musste der House Keeping Service nocheinmal in unser Zimmer -auf unsere Bitte hin- da viele, viele Haare auf dem Boden, sowie Flecken auf den Fliesen und das Bad war naja sauber. Der Rest des Hotels ist überragend! Aller mehr als perfekt, super Frühstück, toller Poolservice, alle sind zuvorkommend das restliche Hotel ist sauber und sehr gut und hochwertig eingerichtet. Nach der Bitte für den Roomservice war auch das Zimmer perfekt -da nun sauber-. Da dies der zweite Vorfall war gab es das Frühstück am nächsten Tag kostenfrei. Ein nettes Entgegenkommen des Managements. Vielen Dank für alles.

Posted by , from Tirol on 29 Aug 2016

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About the Four Points by Sheraton Sandakan

Location Lot 106 & 107 Blk Hs 11, Sandakan, Sabah 90000

Property Features

Four Points by Sheraton Sandakan offers its guests an outdoor pool and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a limo/town car service. Event space at this hotel measures 180 square feet (17 square metres) and includes conference centres. A terrace, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Four Points by Sheraton Sandakan. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Sandakan hotel.

  • 1 building
  • 299 guestrooms or units
  • 26 levels
  • 2 dining venues
  • 180 sq ft of conference space
  • 17 sq. m of conference space
  • Built in 2012
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Sandakan (SDK) (13.5 km / 8.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Four Points by Sheraton Sandakan offers 299 forms of air-conditioned accommodation which are accessible via exterior corridors, and features minibars and laptop-compatible safes. 32-inch LCD televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

The Eatery – This poolside restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Reservations are required.

Wrapped Cafe – This delicatessen overlooks the ocean.

The Lobby Lounge – This café overlooks the ocean. Guests can enjoy drinks at the bar.

The Best Brew – This restaurant overlooks the ocean. Guests can enjoy drinks at the bar.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Guests are required to present a passport or identification card during check-in for registration purposes. Contact information can be found on the reservation confirmation received after booking.

Airport transport is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 150.0 per night.
  • Free cots (infant beds)!

Pets

  • Pets and service animals are not allowed at Four Points by Sheraton Sandakan

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • No pets or service animals allowed

Fees

This property requires a mandatory tourism tax of MYR 10 per room, per night to be paid at check-out for all foreign guests. This tax is not applicable for Malaysian and permanent residents residing in Malaysia. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 54 per person (approximately)
  • Airport shuttle fee: MYR 27 per person (one way)
  • Self-parking fee: MYR 3 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Sandakan
  • Four Points Sheraton Hotel Sandakan
  • Four Points Sheraton Sandakan
  • Sandakan Four Points
  • Sandakan Four Points Sheraton
  • Sandakan Sheraton
  • Sheraton Four Points Sandakan
  • Sheraton Sandakan
  • Four Points By Sheraton Sandakan Sabah, Malaysia
  • Four Points Sheraton Sandakan Hotel
  • Four Points By Sheraton Sandakan Sabah
  • Malaysia
  • Four Points By Sheraton Sandakan Sabah
  • Four Points by Sheraton Sandakan Hotel
  • Four Points by Sheraton Sandakan Sandakan
  • Four Points by Sheraton Sandakan Hotel Sandakan

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.