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4.4 out of 5

"Seaside location and a pool overlooking the sea - making the stay lovely. There's also a mall connected to the hotel. " More

By a verified traveller on Tue 07 May 2019

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Hotel Description

With your stay at Four Points by Sheraton Sandakan, you're connected to a shopping centre and just a quick walk from Sandakan Harbour Mall. You'll find features such as free WiFi in public areas, plus 2 restaurants and an outdoor pool.

  • Free WiFi
  • Enjoy local and international cuisine with ocean views at The Eatery, one of the property's 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Steps from Sandakan Harbour Mall and 3 minutes on foot from Sandakan Heritage Trail
  • Airport shuttle service available for a fee

Four Points by Sheraton Sandakan ratings based on 7 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Four Points by Sheraton Sandakan

Everyone (4) Couples (2) Family (1)
5 out of 5
Seaside location and a pool overlooking the sea - making the stay lovely. There's also a mall connected to the hotel.

Posted by on 7 May 2019

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Comment from Hotel Management

14 May 2019 by Regards, Jacqueline, Guest Experience

Dear guest, thank you for choosing Four Points by Sheraton Sandakan and for taking the time to review us! Thank you for the full 5/5 star rating! We are very happy that you enjoyed your recent stay with us. We look forward to welcome you and your loved ones again soon!

4 out of 5
Probably the best hotel in Sandakan but the in room facilities could be improved. The staff are extremely helpful and friendly

Posted by on 21 May 2018

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Comment from Hotel Management

26 Jun 2018 by Regards, Jacqueline Rowena, Guest Experience

Dear guest, thank you for choosing Four Points by Sheraton Sandakan and for taking the time to review us! Looking forward to welcome you and your loved ones again soon!

4 out of 5

fantastic hotel with tweaks required

We stayed two nights April 2014. Had seaview rooms * 2 and they were amazing. Only downside was food and drinks were often either unavailable or parts of drinks were not stocked. We spent too long choosing meals only to be told not available 50% of the time. But with those tweaks done and some personnel more trained it would be one of the best hotels I've stayed at hence 4/5 :)

Posted by on 10 Apr 2014

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4 out of 5
Super service, vorallem Reception und Concierge. Am ersten Tag war die Freundlichkeit des Personals am Frühstücksbuffet nicht so zuvorkommend, hat sich aber am zweiten Tag, als der Chef wieder anwesend war auf ein hohes Niveau verbessert.

Posted by on 26 May 2019

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5 out of 5
Zimmer im 21. Stock mit Blick auf Meer/Uferpromenade, Pool im 13. Stock mit ebensolchem Ausblick, freundliches und hilfsbereites Personal, tolles Frühstücksbuffet, gut ausgestattetes Zimmer (Bademäntel Schlappen) - was will man mehr. Das Hotel liegt direkt an der Uferpromenade, hat eigenen Zugang zur Harbour Shopping Mall, dort im Erdgeschoss gibt's McDonald's und Co. Restaurants auf der Uferpromenade bieten lokale Küche (preiswert). Ein 7-Eleven-Shop, Touranbieter und diverse Massagesalons sind in der Nähe. Wir haben uns sehr wohl gefühlt und können das Hotel nur empfehlen!

Posted by , from Ahrweiler on 20 Oct 2018

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Comment from Hotel Management

22 Oct 2018 by Regards, Jacqueline, Guest Experience

Dear Gabriela, thank you for choosing Four Points by Sheraton Sandakan and for taking the time to review us! Glad to know you loved your recent stay with us, and loved the comfortable rooms, infinity pool, breakfast and hospitality. Looking forward to welcome you and your loved ones again soon!

5 out of 5

Posted by on 20 Oct 2018

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Comment from Hotel Management

22 Oct 2018 by Regards, Jacqueline, Guest Experience

Thank you for the rating!

4 out of 5

Gerne wieder.

Wir waren zwei mal dort und jedes Mal musste der House Keeping Service nocheinmal in unser Zimmer -auf unsere Bitte hin- da viele, viele Haare auf dem Boden, sowie Flecken auf den Fliesen und das Bad war naja sauber. Der Rest des Hotels ist überragend! Aller mehr als perfekt, super Frühstück, toller Poolservice, alle sind zuvorkommend das restliche Hotel ist sauber und sehr gut und hochwertig eingerichtet. Nach der Bitte für den Roomservice war auch das Zimmer perfekt -da nun sauber-. Da dies der zweite Vorfall war gab es das Frühstück am nächsten Tag kostenfrei. Ein nettes Entgegenkommen des Managements. Vielen Dank für alles.

Posted by , from Tirol on 29 Aug 2016

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About the Four Points by Sheraton Sandakan

Location Lot 106 & 107 Blk Hs 11, Sandakan, Sabah 90000

Property Features

Four Points by Sheraton Sandakan offers its guests an outdoor pool and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 183 square feet (17 square metres) and includes a conference centre. Tour or ticket assistance, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Four Points by Sheraton Sandakan. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Sandakan hotel.

  • 1 building
  • 299 guestrooms or units
  • 26 levels
  • 2 dining venues
  • Conference rooms
  • 183 sq ft of conference space
  • 17 sq. m of conference space
  • Built in 2012
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Four Points by Sheraton Sandakan offers 299 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. 32-inch LCD televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries. This Sandakan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

The Eatery – This poolside restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Reservations are required.

Wrapped Cafe – This delicatessen overlooks the ocean.

The Lobby Lounge – This café overlooks the ocean. Guests can enjoy drinks at the bar.

The Best Brew – This restaurant overlooks the ocean. Guests can enjoy drinks at the bar.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests are required to present a passport or identification card during check-in for registration purposes.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 150.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Four Points by Sheraton Sandakan

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Noise-free guestrooms cannot be guaranteed

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

  • Property is cleaned with disinfectant
  • Noise-free rooms not guaranteed
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 12
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Service animals not allowed
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 54 per person
  • Airport shuttle fee: MYR 27 per person (one way)
  • Self-parking fee: MYR 3 per day
  • A late check-out fee will be charged
  • Rollaway bed fee: MYR 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Sandakan
  • Four Points Sheraton Hotel Sandakan
  • Four Points Sheraton Sandakan
  • Sandakan Four Points
  • Sandakan Four Points Sheraton
  • Sandakan Sheraton
  • Sheraton Four Points Sandakan
  • Sheraton Sandakan
  • Four Points By Sheraton Sandakan Sabah, Malaysia
  • Four Points Sheraton Sandakan Hotel
  • Four Points By Sheraton Sandakan Sabah
  • Malaysia
  • Four Points By Sheraton Sandakan Sabah
  • Four Points by Sheraton Sandakan Hotel
  • Four Points by Sheraton Sandakan Sandakan
  • Four Points by Sheraton Sandakan Hotel Sandakan

You should know

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.