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"The property is well situated in Santa Cruz close the the bus station. A little far from the old town, but there is a pleasant roof terrace with nice ... " More

By a verified traveller on Sat 04 Jan 2020

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Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Hotel Silken Atlántida Santa Cruz. During your stay, you'll be connected to a shopping centre and just a quick walk from El Tanque Cultural Space. Enjoy features like free WiFi in public areas, plus a restaurant and a fitness centre. Built in 2001, this 4-star hotel has 144 rooms over 9 floors. Each room includes amenities such as free WiFi and a flat-screen TV.

  • Air-conditioned rooms with flat-screen TVs, minibars and room service (during limited hours)
  • Free WiFi
  • Drinking and dining options include a restaurant, a coffee shop and a bar/lounge
  • Buffet breakfast offered for a fee
  • Self-parking and extended parking available for a fee
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre and a sauna
  • Guests have great things to say about the beds and the helpful staff
  • 7 minutes by car from Plaza de Espana and 8 minutes from Garcia Sanabria Park
  • Local-area shuttle service available for a fee

Comfort Twin Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£65* Per night/room 1 May - 2 May

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Offer

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Junior Suite (Silken Club)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Double Room Single Use

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Silken Club

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Silken Atlántida Santa Cruz ratings based on 24 verified reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Silken Atlántida Santa Cruz

Everyone (10) Couples (9) Family (3) Friends (1) Other (1)
4 out of 5
The property is well situated in Santa Cruz close the the bus station. A little far from the old town, but there is a pleasant roof terrace with nice views. I would not recommend Santa Cruz for hiring a car or for bus trips as pick up seems to be very limited in the town. We used the excellent public bus services whicj are cheap. Search online "titsa"

Posted by on 4 Jan 2020

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Comment from Hotel Management

13 Jan 2020 by HOTEL SILKEN ATLÁNTIDA

Dear Guest, First of all, we would like to thank you for the time you spent to share your feelings on your recent stay in our hotel. Your opinion and comments are important to us, therefore we are pleased to know that your experience overall has been positive. The Silken Atlantida Santa Cruz Team will continue to work to meet every day better with your expectations of facilities, services and personal attention. We hope to see you back again soon. Guest Relations- Silken Atlántida Santa Cruz

4 out of 5

Good location

Pros: Panoramic view elevators
Near by biggest shopping centers, just across the street. Downtown 5min by walking.

Posted by , from RVK on 27 Jan 2018

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Comment from Hotel Management

1 Feb 2018 by HOTEL SILKEN ATLÁNTIDA

Dear Guest: We are pleased to confirm that you have enjoyed the excellent location of the hotel, close to the main points of interest of the city and with easy access to the rest of the island's locations. We will be happy to welcome you again very soon. Best regards, Guest Relations

2 out of 5

Great for business trips. Not for tourism

Staff is excellent, hotel is nice but you get the business feeling not a holiday vibe. I had an issue with the room being dirty and left. But the manager was very helpful and refunded me the rest of the nights I had paid.

Posted by , from london on 22 Sep 2017

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Comment from Hotel Management

25 Sep 2017 by HOTEL SILKEN ATLÁNTIDA

Dear Guest: Thank you very much for your comments and sorry for the inconvenience. We will be happy to welcome you on your next visit to the city if you decide to give us another opportunity to offer you our best service. Sincerely, Guest Relations

5 out of 5
Very good experience. We stayed 5 nights and explored most of the island.

Posted by on 20 Feb 2017

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Comment from Hotel Management

22 Feb 2017 by HOTEL SILKEN ATLÁNTIDA

Dear Guest: Thank you very much for sharing your experience with other visitors! It is a pleasure to confirm that the excelent situation of the hotel has helped you to visit most of the island. We will be glad to welcome you very soon in your next visit to the city. Best regards, Guest Relations

3 out of 5
Everything was all right except mould in the bathroom on the shower, other areas were clean. Good breakfast with traditional Canaries products.

Posted by on 23 Oct 2016

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5 out of 5

fantastic

Very good! I'd go back , looking forward to my next trip

Posted by on 6 Mar 2016

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4 out of 5

Amazing, but

I emailed the hotel with some requests, they answered promptly and my requests were met. It is in a very good location, close to the bus station and tram. Hotel was spotlessly clean and my room was amazing, spectacular views. It would have been nice to have been given some information about the facilities, eg sun terrace on the roof, gym, sauna and jacuzzi available free. It is a business hotel and my experience was that I wasn't an important customer despite paying the same price as everyone else. My room wasn't ready until about two hours after it should have been.I felt that they could have offered me a complimentary drink while I was waiting. I had the opportunity to say this to the deputy director in the lift, she said she would arrange for me to have a free coffee. I didn't feel comfortable going and asking for this so didn't have it. It would have been nice if she had arranged for this coffee to be brought to my room.

Posted by on 10 Mar 2015

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5 out of 5

Carnival 2014

On arrival we where given an upgrade to Silken Club which made our stay more enjoyable as we had come up for Carnival so a cuppa was at times very welcome. The first evening we had our dinner in the Bistro which gave a choice of 2 menus we had the 17euro one which was excellent value for money and the food was superb we could see why it had a Michelin recommendation unfortunately for us they only served it Monday to Friday This hotel is very well placed for exploring Santa Cruz

Posted by on 5 Mar 2014

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4 out of 5

Excellent Hotel !

Best that we've stayed at in Tenerife (Santa Cruz)

Posted by on 13 Feb 2014

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5 out of 5

Posted by on 18 Mar 2020

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Renovations + Closures

This property is closed from 15 March 2020 to 10 April 2020 (dates subject to change).

Property Features

Hotel Silken Atlántida Santa Cruz offers its guests a spa tub, a sauna, and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business centre on site. A rooftop terrace, tour or ticket assistance, and concierge services are also featured at the business-friendly Hotel Silken Atlántida Santa Cruz. For a fee, parking is available. This 4-star Santa Cruz de Tenerife hotel is smoke free.

  • 144 guestrooms or units
  • 9 levels
  • 2 buildings
  • Built in 2001
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Airport: Santa Cruz de Tenerife (TFN-Tenerife North) (12.2 km / 7.6 mi)
  • Property shuttles: Area shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Hotel Silken Atlántida Santa Cruz offers 144 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels. Bathrooms include a bath, designer toiletries, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Bathtub
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Designer toiletries
  • Bidet
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests can enjoy buffet breakfast for a fee.

JARDIN DE TACORONTE – This restaurant serves breakfast, lunch and dinner. A children's menu is available.

On-site venue No. 2 – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

On-site venue No. 3 – This gastropub only serves lunch.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 40 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Property Registry Number – B01568377
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 16 per person (approximately)
  • Self-parking fee: EUR 12 per day
  • Extended parking fee: EUR 12 per night
  • Rollaway bed fee: EUR 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Silken Atlántida
  • Silken Atlántida Hotel
  • Silken Atlántida Hotel Santa Cruz
  • Silken Atlántida Santa Cruz
  • Silken Santa Cruz
  • Silken Atlántida Santa Cruz Hotel Santa Cruz De Tenerife
  • Silken Atlántida Santa Cruz Hotel
  • Silken Atlántida Santa Cruz Santa Cruz De Tenerife
  • Hotel Silken Atlántida Santa Cruz Santa Cruz de Tenerife
  • Silken Atlantida Santa Cruz
  • Hotel Silken Atlántida Santa Cruz Hotel
  • Hotel Silken Atlántida Santa Cruz Santa Cruz de Tenerife
  • Hotel Silken Atlántida Santa Cruz Hotel Santa Cruz de Tenerife

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.