13 Jan 2020 by HOTEL SILKEN ATLÁNTIDA
Dear Guest, First of all, we would like to thank you for the time you spent to share your feelings on your recent stay in our hotel. Your opinion and comments are important to us, therefore we are pleased to know that your experience overall has been positive. The Silken Atlantida Santa Cruz Team will continue to work to meet every day better with your expectations of facilities, services and personal attention. We hope to see you back again soon. Guest Relations- Silken Atlántida Santa Cruz
1 Feb 2018 by HOTEL SILKEN ATLÁNTIDA
Dear Guest: We are pleased to confirm that you have enjoyed the excellent location of the hotel, close to the main points of interest of the city and with easy access to the rest of the island's locations. We will be happy to welcome you again very soon. Best regards, Guest Relations
25 Sep 2017 by HOTEL SILKEN ATLÁNTIDA
Dear Guest: Thank you very much for your comments and sorry for the inconvenience. We will be happy to welcome you on your next visit to the city if you decide to give us another opportunity to offer you our best service. Sincerely, Guest Relations
22 Feb 2017 by HOTEL SILKEN ATLÁNTIDA
Dear Guest: Thank you very much for sharing your experience with other visitors! It is a pleasure to confirm that the excelent situation of the hotel has helped you to visit most of the island. We will be glad to welcome you very soon in your next visit to the city. Best regards, Guest Relations
The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):
Hotel Silken Atlántida Santa Cruz offers its guests a spa tub, a sauna, and a fitness centre. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business centre on site. A rooftop terrace, tour or ticket assistance, and concierge services are also featured at the business-friendly Hotel Silken Atlántida Santa Cruz. For a fee, parking is available. This 4-star Santa Cruz de Tenerife hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Long-term parking (surcharge) , Self parking (surcharge)
Hotel Silken Atlántida Santa Cruz offers 144 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels. Bathrooms include a bath, designer toiletries, bidets and complimentary toiletries. This Santa Cruz de Tenerife hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Guests can enjoy buffet breakfast for a fee.
JARDIN DE TACORONTE – This restaurant serves breakfast, lunch and dinner. A children's menu is available.
On-site venue No. 2 – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
On-site venue No. 3 – This gastropub only serves lunch.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a spa tub, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after 6:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless checkout is available. Individually wrapped food options are available through room service. Each guest room is kept vacant for a minimum of 24 hours between bookings.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.