"Reception staff let the hotel down with their attitude and unfriendly manner. Remainder of staff were nice and friendly. Pool freezing, although it ... " More
14 Oct 2019 by Alua Hotels & Resorts
Dear Anonymous. Many thanks for taking the time to give us feedback. We are glad that most of our staff and food was met by your appreciation. However, we do regret that you have experienced some our staff as unaccommodating, even though we consider it our job to make every guest feel comfortable. We would like to apologise for this occurrence. As for the pool, at this time of year the nights are unfortunately too cold to keep the water warm. We take into account your opinion in order to continue improving, solving problems and offering a good quality service. Best regards, Alua Hotels & Resort
24 May 2018 by Sergio Bermejo, Assistant Manager.
Dear guest, Thank you for taking time to give us your feedback about your last holidays in our hotel. All comments are very important for us and have taken action to improve those points you commented. We stay at your disposal for any furhter assistance and we will be more than pleased to welcome you again if you decide to visit us in the near future. Best regards,
The following facilities or services will be unavailable from October 1 2021 to June 1 2022 (dates subject to change):
All-inclusive room rates at AluaSoul Ibiza Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Food and beverages
Not included
Some rates at AluaSoul Ibiza Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. AluaSoul Ibiza Adults Only offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include A bar/lounge and A poolside bar. Public spaces have free WiFi. Spa services, a terrace, and tour or ticket assistance are also featured at the business-friendly AluaSoul Ibiza Adults Only. An area shuttle within 500 meters is available for a fee. A complete renovation of AluaSoul Ibiza Adults Only was completed in May 2017. This 4-star Santa Eulalia del Rio hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free parking nearby
AluaSoul Ibiza Adults Only offers 290 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Memory foam beds feature Egyptian cotton sheets. A pillow menu is available. This Santa Eulalia del Rio hotel provides complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead, bidets, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.
Mare Nubium – On-site theme restaurant. Reservations are required.
Kentia – On-site rooftop bar. Open daily.
Room service (during limited hours) is available.
2 outdoor swimming pools are on site along with a health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Wellness Area has 1 treatment room. Services include Thai massages, facials and body treatments. The spa is equipped with a sauna.
The spa is open selected days. Guests under 18 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
