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4.6 out of 5

"Great location. Very helpful and friendly staff. Excellent breakfast. Kept immaculately clean. Food and drink quite pricey. Very good hotel and faci ... " More

By a verified traveller on Sun 19 May 2019

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Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
£298* Per night/room 1 Sep - 2 Sep

Suite Junior Prestige

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite, connecting rooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Junior Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Insotel Fenicia Prestige Suites & Spa. During your stay, you're just a quick walk from Playa del Rio. Features include free WiFi in public areas and free self-parking, plus 4 restaurants. This 5-star hotel has 172 rooms. All rooms offer free WiFi and deep-soaking baths.

  • Air-conditioned rooms with deep-soaking baths, flat-screen TVs and minibars
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at Buffet Fenicia, a buffet restaurant that serves Laotian cuisine
  • Take a swim in the outdoor pool
  • Indulge with hot stone massages, manicures and pedicures or detox wraps at Prestige Spa
  • Services include free supervised kids' activities, dry cleaning/laundry and concierge services
  • On-site recreation includes a health club and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Playa del Rio and Caló de s'Alga
  • Airport drop-off and local-area shuttle service available for a fee

Insotel Fenicia Prestige Suites & Spa ratings based on 10 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Insotel Fenicia Prestige Suites & Spa

Everyone (8)
5 out of 5
Great location. Very helpful and friendly staff. Excellent breakfast. Kept immaculately clean. Food and drink quite pricey. Very good hotel and facilities but not quite 5 star.

Posted by , from Dublin on 19 May 2019

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Comment from Hotel Management

23 May 2019 by Néstor Tur - Hotel Manager

Dear Guest, We appreciate the time you have taken to review our "Insotel Fenicia Prestige Suites & Spa*****”. We're delighted you enjoyed your stay and your generous words are very much appreciated. We have, of course, taken note on your comments . We will be glad to see you next year for another great time! Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

4 out of 5
Good location, excellently maintained and very good food in the buffet (and prestige) restaurants for both breakfast and dinner. Drinks from the bars extremely expensive when compared with restaurants, bars and even other 5* hotels that had bars open to the public.

Posted by , from London on 13 Sep 2018

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Comment from Hotel Management

13 Sep 2018 by General Manager

Dear Guest, We appreciate the time you have taken to review our "Insotel Fenicia Prestige Suites & Spa*****”. We're delighted you enjoyed your stay and your generous words are very much appreciated. We have, of course, taken note on your comments . We will be glad to see you next year for another great time! Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

4 out of 5
Very nice hotel, near to the sea front shops and restaurants, friendly staff and good sized rooms with good facilities. I would stay there again

Posted by on 10 Sep 2018

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Comment from Hotel Management

12 Sep 2018 by General Manager

Dear Guest, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We hope to see you again soon. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

4 out of 5

Lovely hotel but expensive

Hotel is gorgeous with beautiful surroundings. The rooms we had were prestige suites which were amazing, however the beds were very hard and uncomfortable. The shower felt like it had very low pressure too. The room itself was great with the roof top jacuzzi which we used almost every day. The hotel itself is quite expensive to eat & drink. We were half board and ate in the buffet restaurant which was great for breakfast but not a lot of choice at nighttime for hot foods. Mostly the same each night & all the meats seemed to be the same chewy ones! I would tell anyone just to book bed & breakfast and not bother with dinner as we found some great places locally to eat. It wouldn’t stop me recommending the hotel though as it was a lovely place to stay.

Posted by , from Glasgow on 17 May 2018

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Comment from Hotel Management

23 May 2018 by General Manager

Dear Guest, We appreciate the time you have taken to review our "Insotel Fenicia Prestige Suites & Spa*****”. We're delighted you enjoyed your stay and your generous words are very much appreciated. We have, of course, taken note on your comments . We will be glad to see you next year for another great time! Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

5 out of 5

Lovely hotel

Staff very friendly and helpful. Lovely rooms. Great location, close to the beach.

Posted by , from cardiff on 16 Oct 2017

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Comment from Hotel Management

19 Oct 2017 by Hotel Manager

Dear Guest, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We're delighted that you enjoyed your stay and your generous words are very much appreciated. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

5 out of 5

Perfect hotel

We had a great stay would highly recommend Jane has head if staff who was very accommoding on ensuring 6 ladies had rooms close together - big pool well located to beach and town centre definitely use !

Posted by , from London UK on 13 Oct 2017

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Comment from Hotel Management

19 Oct 2017 by Hotel Manager

Dear Guest, We appreciate your kind words following your recent stay at "Insotel Fenicia Prestige Suites & Spa*****". It was a pleasure to welcome you to the hotel. We're delighted to read that you thoroughly enjoyed your experience especially the exceptional service you received from our dedicated staff. I will take great pleasure in sharing your generous review with the team. We hope to have the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

4 out of 5

Posted by on 25 Jun 2019

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Comment from Hotel Management

1 Jul 2019 by Hotel Manager

Dear Guest, Thank you very much for your kind review following your experience at "Insotel Fenicia Prestige Suites & Spa*****". We're delighted that you enjoyed your stay. We very much look forward to having the opportunity to welcome you back in the future. Kind regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

5 out of 5
La chambre magnifique le personnel à l’écoute très bel établissement

Posted by on 10 May 2019

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Comment from Hotel Management

16 May 2019 by Néstor Tur - Hotel Manager

Cher Client, Nous vous remercions infiniment pour ce chaleureux commentaire suite à votre séjour au "Insotel Fenicia Prestige Suites & Spa*****". Nous sommes ravis de lire que vous avez apprécié votre expérience parmi nous, la satisfaction de nos clients est notre plus belle récompense. Meilleures salutations, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

5 out of 5

Posted by on 23 Aug 2018

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Comment from Hotel Management

25 Sep 2018 by General Manager

Dear Guest, Thank you for sharing your impressions following your recent stay at "Insotel Fenicia Prestige Suites & Spa*****". Warm regards, Néstor Tur Hotel Manager Insotel Fenicia Prestige Suites & Spa*****

5 out of 5

Excellent , Danke

Pros: Die Lage, Die Ruhe Der gewärmte klein Pool Die ausserordentliche Freundlichkeit Frühstück Balkon
Cons: Duschablage für Duschsachen Gym Kraftgerät erneuern
Location: Strandnähe viele Restaurants Spaziergang
Wir hatten einen 10 tägigen Spontanurlaub und uns für Santa Eulalia entschieden. Es war die richtige Entscheidung. Das Hotel ist gut mit dem Bus zu erreichen ca. 15 Minuten herrlicher Meerblick weg. Der Empfang war sehr freundlich, die Hilfsbereitschaft ausserordentlich. Gewünschte zusätzliche Decke sowie unser vergessener Corkscrew wurde schnell und freundlich in Zimmer geliefert. Das Breakfast war Amazing ! Die Bedienungen sehr aufmerksam, Danke hier auch nochmal an den Zimmerservice, wir waren wirklich glücklich in diesem Hotel. Die ganze Anlage machte einen sehr sauberen und gepflegten Eindruck. Auch spürte man den positiven Spirit der ganzen Mannschaft. Einzig zu bemängeln gab es, das es in der Dusche keine Ablage für die Duschsachen gab und ja die Gymgeräte sind ein bisschen in die Jahre gekommen. Summa summarum darf man dieses 5* sehr wohl Hotel weiterempfehlen. Wir kommen auf alle Fälle wieder

Posted by , from Zürich on 30 Oct 2017

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About the Insotel Fenicia Prestige Suites & Spa

Location Calle Narcisos, Santa Eulalia del Rio, Ibiza 7840

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

Property Features

Insotel Fenicia Prestige Suites & Spa offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi. Business amenities include a business centre and a meeting room. A kids' pool, a sauna, and spa services are also featured at the luxury Insotel Fenicia Prestige Suites & Spa. A shuttle from the hotel to the airport (available 24 hours) and an area shuttle are available for a fee. Self parking is free. This 5-star Santa Eulalia del Rio hotel is smoke free.

  • 172 guestrooms or units
  • 4 dining venues
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Supervised kid's activities (free)
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Ibiza (IBZ) (22.7 km / 14.1 mi)
  • Property shuttles: Airport drop-off and area shuttle
  • Parking: Free self parking

Room Amenities

Insotel Fenicia Prestige Suites & Spa offers 172 forms of accommodation with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and designer toiletries. This Santa Eulalia del Rio hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Deep-soaking bath
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Luxury bedding
  • Combined shower/bath
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Buffet Fenicia – This buffet restaurant specialises in Laotian cuisine and only serves breakfast.

Vinoteca – This restaurant specialises in Spanish cuisine and only serves dinner.

Monsoon – This restaurant only serves dinner. Guests can enjoy al fresco dining (weather permitting).

Tanit – This poolside restaurant only serves lunch. Guests can enjoy drinks at the bar.

Ibosim Bistro Bar – This bar only serves light fare.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Waterskiing nearby
  • Golfing on site
  • Snorkelling nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Skydiving nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Prestige Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily.

  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 80 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Insotel Fenicia
  • Insotel Fenicia Prestige Suit
  • Insotel Fenicia Prestige Suites Hotel Santa Eulalia del Rio
  • Insotel Fenicia Prestige Suites Santa Eulalia del Rio
  • Insotel Fenicia Prestige Suites & Spa Hotel
  • Insotel Fenicia Prestige Suites & Spa Santa Eulalia del Rio

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Insotel Fenicia Prestige Suites & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.