27 Feb 2020 by Guest experience agent
Dear client, Thank you for your opinon about our hotel . We deeply regret that you was not satisfied. If you have some problems with the room are our services please do not hesistate to come to the reception and we can solved your problems inmediately. We don´t have coffee maker in the rooms that is also not mentioned at the website. We don´t have that service. We are very sory if the hotel was not what you expected. Best regards and our doors are always open for you.
18 Mar 2019 by Guest Experience Agent
Dear client, Thank you for your lovely words about the hotel , our staff and the rooms. Best Regards and we hope to see you soon again.
29 Jul 2023 by Guest Experience Agent
Sehr geehrter Herr Fischer,nochmals vielen Dank für Ihren Besuch in unserem Hause und das Sie sich die Zeit genommen haben uns zu bewerten. Mit freundlichen Grüssen
5 Sep 2022 by Guest Experience Agent.
Cher client,Merci beaucoup pour vos commentaires sur notre hôtel et nous sommes désolés que vous n'ayez pas été satisfait du service. Si vous n'êtes pas satisfait, vous pouvez toujours demander à une personne responsable qui pourra vous aider immédiatement. Nous sommes vraiment désolés de ne pas en être conscients et nous nous excusons pour la gêne occasionnée.Mes meilleurs salutations.
6 Aug 2019 by Guest Experience Agent
Dear client, Thank you very much for your positive opinion about our hotel. Best regards and we hope to see you soon again.
6 Aug 2019 by Guest Experience Agent
Dear client, Thank you for your comments about our hotel. I am very sorry that during some moment somebody was not friendly. We always try to ensure that our clients our satisfied at our hotel and the kindness of our personal is very important for us. Best Regards and we hope to see you again.
8 Apr 2019 by Guest Experience Agent
Dear client, Thank you very much for your positive opinion about our hotel. Its good for us to know that you have had a nice stay at our hotel. Best Regards and hope to see you soon again at the Aqua Hotel Onabrava & Spa
The property is closed between 2 November and 9 February.
AQUA Hotel Onabrava & Spa offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Business amenities include a business centre and 7 meeting rooms. A kids' pool, a health club, and a hot tub are also featured at the luxury AQUA Hotel Onabrava & Spa. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 4.5-star Santa Susanna hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
AQUA Hotel Onabrava & Spa offers 350 accommodations with minibars and a safe. Rooms open to furnished lanais. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and in-room massages can be requested.
For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10:00 AM.
On-site venue – This restaurant serves breakfast, lunch and dinner. A children's menu is available.
Room service (during limited hours) is available.
An indoor pool, an outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has couples treatment room(s). Services include facials, body wraps, body scrubs and detox wraps. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa. There are hot springs/mineral springs on site.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
AQUA Hotel Onabrava & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
