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4.0 out of 5

"Food let the hotel down. Not 4 star quality. Some staff ok. Others rude. Were not interested in any concerns " More

By a verified traveller on Tue 25 Sep 2018

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Double Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Single Room

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Triple Room

Bed Count 1 Single Bed Maximum Occupancy 3 Max

Hotel Description

During your stay at Hotel Mercury, you're just a quick walk from Santa Susanna Beach. Features include a restaurant, a fitness centre and a poolside bar. This 4-star hotel has 322 rooms. All rooms offer balconies and flat-screen TVs.

  • Air-conditioned rooms with balconies, flat-screen TVs and showers
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast offered for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a free kids' club, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre and bicycles to rent
  • Just a 4-minute walk from Santa Susanna Beach and 14 minutes by car from Calella Beach

Hotel Mercury ratings based on 1 verified reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Mercury

Everyone (1)
4 out of 5
Food let the hotel down. Not 4 star quality. Some staff ok. Others rude. Were not interested in any concerns

Posted by , from Uk on 25 Sep 2018

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Comment from Hotel Management

16 Jan 2019 by exp

thanks for your feedback

All-inclusive Details

All-inclusive room rates at Hotel Mercury are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Hotel Mercury are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Hotel Mercury offers its guests a seasonal outdoor pool, a fitness centre, and a kids' pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. There's an onsite business centre. A terrace, a free kid's club, and tour or ticket assistance are also featured at the family-friendly Hotel Mercury. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Santa Susanna hotel is smoke free.

  • 322 guestrooms or units
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Kid's club (free)
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Children's pool
  • Children's club (free)
  • Grocery/convenience store
  • Arcade/game room

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Barcelona (BCN-Barcelona Intl.) (76.1 km / 47.3 mi)
  • Train station: Santa Susanna Station (2 km / 1.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Mercury offers 322 forms of air-conditioned accommodation with a safe and free toiletries. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include a shower. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Private balcony
  • Flat-screen television
  • Satellite channels
  • Shower
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Buffet Restaurant – This buffet restaurant serves breakfast, lunch and dinner.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby
  • Snorkelling nearby
  • Bicycle rentals on site
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at noon
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Hotel Mercury

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser

The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) guidelines

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Measures to reduce infection (Spain)
  • Property Registry Number – HB-003898
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.99 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Hotel Mercury
  • Mercury Hotel
  • Mercury Hotel Santa Susanna
  • Mercury Santa Susanna
  • Hotel Mercury Santa Susanna
  • Mercury Hotel Santa Susana
  • Hotel Mercury Hotel
  • Hotel Mercury Santa Susanna
  • Hotel Mercury Hotel Santa Susanna

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.