3 Jan 2017 by GEM
Dear Guest, First of all, I’m sorry I’m not able to answer to you in your language. We want to apologize for not being able to make you feel supported in this occasion when having the incidences you mention with the room. We do our best to offer a caring and personalized service giving all the possible solutions to make sure guests fully enjoy their stay among us. We truly hope to have the opportunity to welcome you back on your next visit to Santo Domingo to experience the comfort of our newly stylish rooms. Sincerely. Montserrat Grifol - Guest Experience Manager
El Embajador, a Royal Hideaway Hotel offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and A poolside bar. WiFi is free in public spaces. A business centre and a limo/town car service are available. Event space at this resort measures 26308 square feet (2444 square metres) and includes conference rooms. A casino, a sauna, and spa services are also featured at the luxury El Embajador, a Royal Hideaway Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. A complete renovation of El Embajador, a Royal Hideaway Hotel was completed in 2017. Smoking is allowed in designated areas at this 5-star Santo Domingo resort.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
El Embajador, a Royal Hideaway Hotel offers 298 forms of air-conditioned accommodation with iPod docking stations and MP3 docking stations. Beds feature premium bedding. A pillow menu is available. 48-inch LED televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
El Jardin del Embajador – This fine-dining restaurant specialises in international cuisine and serves lunch and dinner.
Cru Tapas & Wine Bar – This tapas bar specialises in Spanish cuisine and only serves light fare. Open daily.
Lobby Bar – This lobby lounge only serves light fare. Open daily.
Las Cotorras Garden Bar – This cocktail bar is located by the pool. Open daily.
Late-night fare is available from 24-hour room service.
Recreational amenities at the resort include an outdoor pool, a 24-hour health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Bi Wellness & Spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a spa tub.
The spa is open selected days. Guests under 12 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.
Airport transport is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.