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Britannia Grand Hotel Scarborough

3-star property
St. Nicholas Cliff, Scarborough, England 020 3788 4841
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2.5 out of 5
See all 8 ebookers Reviews

"A large hotel which is clearly lacking in investment. " More

By a verified traveller on Tue 11 Jul 2023

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Basic Double Room, No Windows

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£33* Per night/room 26 Sep - 27 Sep

Standard Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Double Room, Sea View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Twin Room, Sea View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Britannia Grand Hotel Scarborough. During your stay, you're just a quick walk from Rotunda Museum. Features include free WiFi in public areas, plus 2 restaurants and 2 bars.

  • Free Wi-Fi in some public areas
  • Drinking and dining options include 2 restaurants, a coffee shop and 2 bars/lounges
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Amenities include a front desk safe, meeting rooms and a conference centre
  • Steps from Rotunda Museum and 3 minutes on foot from South Bay Beach
  • Cats and dogs welcome for a fee

Britannia Grand Hotel Scarborough ratings based on 8 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Britannia Grand Hotel Scarborough

Everyone (3) Couples (2) Family (1)
3 out of 5
A large hotel which is clearly lacking in investment.

Posted by on 11 Jul 2023

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Comment from Hotel Management

15 Jul 2023 by General Manager

Dear Guest,Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback.Kind Regards,

5 out of 5
With the bad press this hotel got last summer the main issue's being long queues to check in and cleanliness i was a little apprehensive about staying here. However check in turned out to be quick and efficient with friendly and welcoming staff. When i got to my room it turned out to be very clean and with a very good sea view. I would definitely not only stay again but would recommend to others

Posted by on 29 Dec 2022

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Comment from Hotel Management

30 Dec 2022 by General Manager

Dear Guest Thank you for taking the time to leave your review, we appreciate all customer feedback and take time to read and share them with departmental heads. Kind Regards

1 out of 5
Drove to hotel after a 10hour shift to find no parking available as they was all took up so had to drive 2 hours home or park on double yellow with the risk of a fine or car getting tie away total not happy

Posted by on 27 Oct 2021

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Comment from Hotel Management

17 Nov 2021 by Reception Team

Dear Guest, Thank you for your review, we appreciate the time it has taken to do so. Regards

1 out of 5

Posted by on 28 Jul 2021

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1 out of 5
The whole of my stay was marred by one issue after another. Check in procedure was very poor and I had to queue for nearly 2 hours. Food was average at best, inedible at worst. General cleanliness in public area was poor. When I could manage to get to reception to make complaints (as was taken up by new guests checking in for most of the day until late evening) I was greeted by disengaged, disinterested staff, who made no attempt to apologise on behalf of the staff. I paid a premium for my room for a sea view, however, there was nothing premium about my room and at best (other than one dirty window with a view) I would consider the room standard, with old, outdated furniture, that was well past it best. The one window didn't open and there was no fan in the room. Had to go to reception twice to complain about this (both times having to wait in a queue for over 1 hour) I was eventually provided with a fan, which I had to assemble myself in a room that was unbearably hot and which had no ventilation. Extractor fan in the bathroom was broke. Complained about this, but it was never resolved. This, by a long way, on every level, is the worst hotel I have ever stayed in.

Posted by on 24 Jul 2021

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4 out of 5
The only bad thing was checking in , we arrived at 4pm and joined the que it was 625 pm when we finally got sorted.

Posted by on 24 May 2021

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Comment from Hotel Management

5 Jun 2021 by FOH

Dear Guest Thank you for your review, we appreciate the time taken with all reviews and take time to review and address the concerns where possible. Regards,

2 out of 5
The check in system is diabolical, we were in the queue for 2 hours and 20 minutes. The system needs to be reviewed, and could easily be resolved, if someone took the time out to think about it. For example, if arriving on a coach trip, the driver should have in advance the forms that need filling in, and handed out to passengers to fill in ready for when they arrive. The driver should then be dealt with by a dedicated staff member, who will do the necessary and hand room keys out. This system would the leave the desk staff to deal with other customers. Surely this would massively cut the queues down. The rooms are very dated and in need of repair, but we've been before so knew what to expect. While there there was work ongoing but they were using the main entertainment room for storage which meant only a few customers were allowed in the bar area due to the Covid situation. Again this could have been avoided by using one of the other rooms for storage. There was a lot of disgruntled and angry customers, but shouting at the already stressed staff isn't the answer. The whole system needs to be looked at by someone with the authority to change it.

Posted by on 23 May 2021

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Comment from Hotel Management

5 Jun 2021 by FOH

Dear Guest Thank you for your review, we appreciate the time taken with all reviews and take time to review and address the concerns where possible. Regards,

3 out of 5
Room was unfortunately noisy, had my small granddaughter with me, could not get to sleep with people below talking in the smoking area of the hotel, as we were directly above them, well into the early hours.

Posted by , from Stockton on tees. on 12 Oct 2020

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Comment from Hotel Management

17 Oct 2020 by FoH Manager

Hi, Thank you for your review, we appreciate the time taken to provide your review and hope to welcome you again soon

About the Britannia Grand Hotel Scarborough

Location St. Nicholas Cliff, Scarborough, England YO11 2ET

Property Features

There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. A library, a terrace, and vending machine are also featured at Britannia Grand Hotel Scarborough. This 3-star Scarborough hotel is smoke free.

  • 413 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 1863
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Library
  • Terrace
  • Gift shop
  • Lift
  • No smoking on site
  • Coffee shop

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Transport

  • Train station: Scarborough Station (0.8 km / 0.5 mi)

Room Amenities

Britannia Grand Hotel Scarborough offers 413 accommodations with coffee/tea makers and a hairdryer. This Scarborough hotel provides wireless Internet access for a surcharge. Housekeeping is provided on a daily basis.

  • Television
  • Coffee maker
  • Housekeeping (daily)
  • Hairdryer
  • Iron and ironing board
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:30 AM to 9:30 AM and at the weekend from 9 AM to 10 AM.

The Harbour Lights – This buffet restaurant serves breakfast and dinner.

Premier Restaurant – This buffet restaurant serves breakfast, lunch and dinner.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Surfing/bodyboarding nearby
  • Hiking/biking trails nearby
  • Personal motorised watercraft on site
  • Casino nearby
  • Sailing nearby
  • Windsurfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom (in select rooms)
  • Wheelchair-accessible public washroom
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: GBP 10 per pet, per stay (maximum GBP 25 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 pets Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Barclaycard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; masks are required in public areas. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 12.50 for adults and from GBP 8 for children
  • Fee for in-room wireless Internet: GBP 7 per 24-hour period (rates may vary)
  • Pet fee: GBP 10 per pet, per stay (maximum GBP25 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Britannia Grand Hotel Scarborough
  • Britannia Grand Scarborough
  • Britannia Scarborough Grand Hotel
  • Scarborough Grand Hotel
  • Grand Hotel Scarborough
  • Grand Scarborough
  • Britannia Grand Hotel
  • Britannia Grand
  • The Grand Hotel Scarborough
  • Britannia Grand Scarborough
  • Britannia Grand Hotel Scarborough Hotel
  • Britannia Grand Hotel Scarborough Scarborough
  • Britannia Grand Hotel Scarborough Hotel Scarborough
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.