24 Feb 2020 by alfred
Dear Anonymous, Thank you for your support and for posting your review on ebookers. Your rating review made our day and Plaza Premium Lounge and Aerotel team appreciates it! We aim to exceed our guests’ expectations and I am glad you had experienced it! We hope you will recommend us to family & friends and will continue to support us in future. Looking forward to your return visit to the Plaza Premium Lounge and Aerotel Enhance your airport experience!! Warm regards, Reservations Officer
9 Apr 2019 by PPL Team
Thanks for staying with us. We appreciate your feedback!
This property is closed from 6 February 2020 to 4 March 2020 (dates subject to change).
There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre. Public spaces have free WiFi. The business-friendly Aerotel Kuala Lumpur (Airport Hotel), gateway@klia2 also features coffee/tea in common area, complimentary newspapers in the lobby, and room service (during limited hours). This Art Deco Sepang hotel is smoke free.
Available in all rooms: Free WiFi
Aerotel Kuala Lumpur (Airport Hotel), gateway@klia2 offers 78 forms of air-conditioned accommodation with complimentary bottles of water and a hairdryer. Beds feature premium bedding. Televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and toothbrushes and toothpaste. This Sepang hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a local cuisine breakfast daily from 4:00 AM to noon.
Aerotel Kuala Lumpur (Airport Hotel), gateway@klia2 has a restaurant on site.
Room service (during limited hours) is available.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in, please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards, debit cards and cash
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No on-site parking is available. This property accepts credit cards, debit cards and cash. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless checkout is available. Individually wrapped food options are available for breakfast and through room service. This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.