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4.2 out of 5

"Very nice standard, would have liked a kettle and facilities to make tea/coffee etc, excellent for access to Real Betis stadium, £8 taxi to centre of ... " More

By a verified traveller on Mon 11 Nov 2019

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Hotel Description

Hotel Silken Al Andalus Palace's central location gets high marks from our customers. During your stay, you're just a quick walk from Benito Villamarin Stadium. You'll find features such as free WiFi in public areas, plus a restaurant and a health club. Built in 1991, this 4-star hotel has 623 rooms over 6 floors. All rooms offer free WiFi and LED TVs.

  • Air-conditioned rooms with LED TVs, minibars and room service (during limited hours)
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a restaurant, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a health club and bicycles to rent
  • Guests have great things to say about the helpful staff and the central location
  • Just a 1-minute drive from Benito Villamarin Stadium and 12 minutes from Plaza de España

Offer

Bed Count 2 Single Beds Maximum Occupancy 2 Max
£41* Per night/room 3 Aug - 4 Aug

Comfort Double or Twin Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Club Double Room, Terrace

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Family Room 4 people

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 2 Double Beds Maximum Occupancy 2 Max

Club Double Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Hotel Silken Al Andalus Palace ratings based on 80 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Silken Al Andalus Palace

Everyone (19) Couples (39) Business (1) Family (7) Other (2) Friends (8)
5 out of 5
Very nice standard, would have liked a kettle and facilities to make tea/coffee etc, excellent for access to Real Betis stadium, £8 taxi to centre of Seville.

Posted by on 11 Nov 2019

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Comment from Hotel Management

12 Nov 2019 by Mª Carmen Rodríguez A. Guest Relations Department

Dear Customer, First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers. Due to your Hotel rating, we are glad to know that overall you have enjoyed your stay. We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards. Sincerely Mª Carmen Rodríguez A. Guest Relations Department

4 out of 5
Good hotel, very comfortable and professional staff. Room not provided with tea and coffee facilities but on request a member of staff arranged a kettle to be delivered to the room. Thank you Lourdes Lopez! Out of town but regular bus to the city centre, take the No 3, about 20 mins only €1.40. Book your visits through the tourist desk in the hotel and avoid long queues at the main attractions, sometimes 3 hrs.

Posted by on 31 Oct 2019

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Comment from Hotel Management

31 Oct 2019 by Mª Carmen Rodríguez A. Guest Relations Department

Dear Customer, From all the Hotel Silken Al-Andalus Palace team, we appreciate your great rating and for sharing it to other travelers. For us it is a pride to know that you have enjoyed a unique experience during your stay, as we work every day to offer the highest quality in our services in order to achieve our customers full satisfaction. We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards. Sincerely Mª Carmen Rodríguez A. Guest Relations Department

3 out of 5
The rooms were great, good bathroom, good air conditioning and had a fridge. The bed was comfortable but would prefer a double bed to two singles. Loved the breakfast, even as a vegetarian and a vegan, we had lots of options. The rest of the hotel amenities were a bit disappointing. The pool area is much smaller than it looks in the photos, less modern and the area was so busy that sometimes we could not get loungers. Was also surprised that you have to pay for towels. My main complaint with the pool area was the cheesy, loud music that they played constantly. It's hard to relax with Gangnam Style playing at top volume on repeat for the whole day. For the price we paid we were happy with what we got, but would expect a bit more from a 4 star hotel.

Posted by on 30 Aug 2019

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Comment from Hotel Management

2 Sep 2019 by Mª Carmen Rodríguez A. Guest Relations Department

Dear Customer, We are pleased to know that you liked the hotel in general , but above all we thank you for giving us the opportunity to improve by giving us your opinion. We will share your opinion to the rest of our team to try to improve as much as possible, since only in this way can we achieve the full satisfaction of our guests. We hope to see you again so we can show it to you. Until then, receive our best regards. Sincerely, Mª Carmen Rodríguez A. Guest Relations Department

3 out of 5
I have an onion allergy, I paid for bed and breakfast as I was told I would be able to eat some food, when we got to the dinning room there was only eggs and bread I could eat then I was stopped because the eggs were cooked with the sausages which had onion powder in! We complained and were told “if you don’t like it go to mcdonalds” this from a 4* hotel, they offered us meals on a night and that was the same I could only eat salad, they even charged us €19.99 for 2 evening meals even tho we were told that hey were free because of the mix up with the breakfasts, I asked for the complaints book when we checked out to be told “no just leave if we will call the police” wish I didn’t stay here at all.

Posted by on 1 Jul 2019

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Comment from Hotel Management

2 Jul 2019 by Mª Carmen Rodríguez A. Guest Relations Department

Dear Customer, After studying your comment and trying to corroborate what you publish with our staff, we would like to tell you that since you do not provide us with any information regarding the date of your stay or reservation, we have not been able to look at what happened. Since we wanted to confirm that at all times in our breakfasts, regardless of whether they have different products for different food intolerances, our staff is also willing to try to please our customers and inform them that other types of products can be consumed. With regard to his comment that he left or the police would be called, we have been very surprised because it is totally contrary to our policy and the priority we emphasize at all times to our staff, which is the kindness and attention to our guests , a customer has never been served as you tell us. We kindly ask you to contact us or provide us with your information in order to clarify your comment. Regards,

5 out of 5
Relaxed atmosphere, staff very friendly and attentive, rooms always spotless and topped up all toiletries every day

Posted by on 29 Jun 2019

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Comment from Hotel Management

1 Jul 2019 by Mª Carmen Rodríguez A. Guest Relations Department

Dear Customer, On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion. We are happy to know that we have fulfilled your expectations and that you have felt so well taken care of. All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards. Sincerely Mª Carmen Rodríguez A. Guest Relations Department

5 out of 5
The staff were excellent and very helpful especially at reception and the cocktail bar. I will definitely be going back. Great location. Easy to get taxi’s into the city about 7 euro. All in all a fantastic trip.

Posted by on 29 May 2019

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Comment from Hotel Management

29 May 2019 by Mª Carmen Rodríguez A. Guest Relations Department

Dear Customer, From the Hotel Silken Al-Andalus Palace we thank you for sharing your opinion after your stay. We are pleased to know that you have felt satisfied in general terms and we thank you for your kind words about the professionalism of our staff, especially the Reception Department, we will share your comment as we are sure they will feel very gratified, as they work every day to get the full satisfaction of customers like you. We hope to welcome you again on your next trip to Seville. Until then, receive our best regards. Sincerely, Mª Carmen Rodríguez A. Guest Relations Department

4 out of 5
Nice rooms, very clean, great breakfast but maybe decor could be updated

Posted by on 5 May 2019

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Comment from Hotel Management

7 May 2019 by Mª Carmen Rodriguez A. Guest Relations Department

Dear Customer, From the Hotel Silken Al-Andalus Palace we thank you for choosing us on your recent trip. We are pleased to know that you have valued above all our cleanliness , we will share your comments to our Cleaning Department, as they work hard every day to ensure that everything is perfect to fulfill our guests satisfaction. We are sure they will feel very gratified to hear about your opinion. We hope to welcome you again on your next stay, until then, receive our best regards. Sincerely, Mª Carmen Rodríguez A. Guest Relations Department

4 out of 5
Lovely hotel, great staff. Only issue is their pool, it was not in use during our stay and looked bad. It would have been nice to sit out around a nice pool relaxing with a drink during it evening.

Posted by on 18 Mar 2019

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Comment from Hotel Management

29 Apr 2019 by Mª Carmen Rodriguez A. Guest Relations Department

Dear Customer, First of all, we would like to thank you for choosing us on your recent stay at Seville and for sharing your opinion, as it is very important to us due it give us the opportunity to try to improve as much as possible. We regret not having reach your expectations, we hope you could give us a new opportunity to show you our best services. Until then, receive our best regards. Sincerely, Mª Carmen Rodríguez A. Guest Relations Department

4 out of 5

Posted by on 16 Dec 2018

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Comment from Hotel Management

5 Jan 2019 by Mª Carmen Rodríguez A. Guest Relations Department

Estimado Cliente, Esperamos que su estancia haya sido muy grata y que se lleve un buen recuerdo de nuestro Hotel y personal. Atentamente, Mª Carmen Rodríguez A. Guest Relations Department

5 out of 5
Lovely hotel, clean and comfortable, staff were very pleasant, food was nice with a good choice. Pool area was extremely busy but it was a weekend. The hotel was just a bit too far to walk to the main tourist attractions in the heat and I am a keen walker.

Posted by , from United Kingdom on 19 Nov 2018

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Comment from Hotel Management

19 Nov 2018 by Mª Carmen Rodriguez A. Guest Relations Department

Dear guest; From Silken Al-Andalus Palace Hotel, we thank you for choosing us as your Hotel in Seville and for spending a few minutes to share your excellent comments about our Hotel and our Gastronomy. We hope to welcome you back soon. Until then, Best regards Mª Carmen Rodríguez A. Guest Relations Department

About the Hotel Silken Al Andalus Palace

Location Avenida de la Palmera s/n, Seville, Seville 41012

Property Features

Hotel Silken Al Andalus Palace offers its guests a seasonal outdoor pool, a health club, and a kids' pool. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi. There's an onsite business centre. A terrace, tour or ticket assistance, and multilingual staff are also featured at the family-friendly Hotel Silken Al Andalus Palace. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Seville hotel.

  • 1 building
  • 623 guestrooms or units
  • 6 levels
  • Built in 1991
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Seville (SVQ-San Pablo) (13.1 km / 8.1 mi)
  • Train station: Seville San Bernardo Station (3.6 km / 2.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Silken Al Andalus Palace offers 623 forms of accommodation with minibars and a safe. 32-inch LED televisions come with digital channels. Bathrooms include bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Digital channels
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Climate control
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.

Hotel Silken Al Andalus Palace has a restaurant serving breakfast, lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Bicycle rentals on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.Contactless check-out is available.Individually wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) guidelines.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Measures to reduce infection (Spain)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 16 per person (approximately)
  • Self-parking fee: EUR 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Al Andalus Silken
  • Andalus Palace
  • Hotel Al Andalus Palace
  • Hotel Silken Al
  • Hotel Silken Andalus
  • Hotel Silken Al Andalus Palace Seville
  • Silken Al Andalus Seville
  • Silken Al Andalus Palace Hotel Seville
  • Hotel Silken Al Andalus Palace Hotel
  • Silken Andalus Palace
  • Hotel Silken Al Andalus Palace Seville
  • Hotel Silken Al Andalus Palace Hotel Seville

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.