"The hotel is perfectly located in the new Pudong area with very good access to the metro. The staff is extremely polite and attentive. The breakfast v ... " More
13 Dec 2017 by PR Coordinator
Dear Guest, greetings from Grand Kempinski Hotel Shanghai. Thank you for taking the time to write the precious comment. We are delighted that you had a wonderful and memorable stay at our hotel. We are also pleased to learn that everything we offered to you along your stay has exceeded your expectation.
16 May 2018 by PR Manager
Dear Guests, please receive from the Grand Kempinski Hotel Shanghai sincere greetings! First of all, thank you for taking your precious time to write about your unpleasant experience. We are fully aware the seriousness of your complaint. Your letter is taken very seriously, and we have already shared the information within our management team to make sure such kinds of act from our staff will never happen again.Your feedback will help us better improve the standard of customer service and look forward to your stay again in the near future Grand Kempinski Hotel Shanghai.
The following facilities or services will be unavailable from March 15 2022 to April 30 2022 (dates subject to change):
The following facilities are closed seasonally each year. They will be closed from 1 December to 28 February:
Grand Kempinski Hotel Shanghai offers its guests a full-service spa, an indoor pool, and a health club. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces. A business centre and a limo/town car service are available. A nightclub, a hot tub, and a sauna are also featured at the luxury Grand Kempinski Hotel Shanghai. Free self parking is available. This Art Deco Shanghai hotel is smoke free.
Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)
Available in some public areas: Free WiFi , Free wired internet
Free self parking
Grand Kempinski Hotel Shanghai offers 686 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and designer toiletries. This Shanghai hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Elements – This restaurant serves breakfast, lunch and dinner.
Acqua – This restaurant specialises in Mediterranean cuisine and serves lunch and dinner. Open daily.
Suntime Century – This restaurant specialises in Chinese cuisine. Open daily.
Albero – This restaurant specialises in Spanish cuisine. Open daily.
24-hour room service is available.
An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Yhi Spa has 3 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.
The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 AM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. At check-in, guests must provide a negative COVID-19 test result. The negative COVID-19 test result requirement applies to all guests aged 18 and over, and the test must have been administered no more than 48 hours prior to check-in. For more details, please contact the property using the information on the booking confirmation.
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.
In addition to presenting proof of COVID-19 vaccination during check-in, guests must also provide a negative PCR/Antigen test result (test must have been administered no more than 48 hours prior to check-in).
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
A swimming cap is mandatory in the swimming pool.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. At check-in, guests must provide a negative COVID-19 test result. The negative COVID-19 test result requirement applies to all guests aged 18 and over, and the test must have been administered no more than 48 hours prior to check-in. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
For the benefit of our customers, we have provided a rating based on our ratings system.
