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4.3 out of 5

"Plus points for this hotel is the location. It's located just outside the pedestrian street of East Nanjing Road. Taking the metro to the hotel is eas ... " More

By travellingcat on Mon 12 Jan 2015

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Superior Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max
£61* Per night/room 23 Jun - 24 Jun

Junior Suite, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Single Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Twin Room, 2 Single Beds, City View (Club Millésime Access)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room, 1 King Bed, City View (Club Millésime Access)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Suite, 1 King Bed (Prestige, Club Millésime Access)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Sofitel Shanghai Hyland's good location gets good marks from our customers. During your stay, you're just a quick walk from Nanjing Road Shopping District. Free WiFi in public areas, 2 restaurants and a full-service spa are available. Built in 1992, this 4-star hotel has 383 rooms over 30 floors. Each room includes amenities such as free WiFi and a memory foam bed.

  • Air-conditioned rooms with memory foam beds, LCD TVs and fridges
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge with Swedish massages or reflexology at Vita Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a 24-hour fitness centre
  • Guests speak favourably about the proximity to shopping and the value of their stay
  • Steps from Nanjing Road Shopping District and 11 minutes on foot from People's Square
  • Train station pick-up, train station drop-off and cruise terminal shuttle service available for a fee

Sofitel Shanghai Hyland ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Sofitel Shanghai Hyland

Business (2) Friends (1)
3 out of 5

Good location, nice hotel but service can be improved

Plus points for this hotel is the location. It's located just outside the pedestrian street of East Nanjing Road. Taking the metro to the hotel is easy, but getting out of the metro and finding your way to the hotel could be a little tricky. The hotel could do with better instructions on its website as to which exit to get out and then turn left or right etc. The check-in was painful. I am not sure if the booking details were not properly transmitted from this site to the hotel etc...but the check in counter took a long time to find our bookings. We booked 2 rooms. In the end, only 1 room was ready for us and we were supposed to come back to get the key for the 2nd room and this was already way past the check in time stated. We went out for a late lunch and got back to the hotel at 4ish and this time round, we had to face another round of confusion from the 2nd lady at the check-in desk. In fact, we found her a little rude. If only she had allowed us to explained further, but all she did was ask us for our name and promptly went to check on the computer. She couldn't find our booking details in the system. And as I happened to remember the previous lady who checked us into the 1st room and we saw her at the other desk, we told the 2nd lady to check with her instead. The booking was eventually sorted as we were apparently checked-in but needed a key by the previous staff...BUT not before we overheard the 2nd lady complaining in mandarin to the 1st lady that we didn't tell her anything. WELL, if only she had taken the time to listen to us? Other than this, everything else is good with the hotel and I would still recommend it to friends due to its location, but just don't expect excellent service from the staff.

Posted by on 12 Jan 2015

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5 out of 5

Fantastic location

Fantastic location. Silent and cosy room. Short walk to metro, shopping, the Bund, restaurants.

Posted by on 29 May 2015

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5 out of 5

Good location

Good location, friendly and helpful staff. Nice view from the room. No sounds from the traffic into the rooms.

Posted by on 19 May 2015

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Sofitel Shanghai Hyland offers its guests a full-service spa and a 24-hour fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A 24-hour business centre and a limo/town car service are available. There are 6 meeting rooms available. A library, a terrace, and tour or ticket assistance are also featured at the eco-friendly Sofitel Shanghai Hyland. A cruise ship terminal shuttle and a train station drop-off service are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Shanghai hotel is smoke free.

  • 1 building
  • 383 guestrooms or units
  • 30 levels
  • 2 dining venues
  • Built in 1992
  • Bar or lounge
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Hongqiao International Airport (SHA) (15.3 km / 9.5 mi)
  • Train station: Shanghai Railway Station (5.1 km / 3.2 mi)
  • Metro station: East Nanjing Road Station (0.5 km / 0.3 mi)
  • Property shuttles: Train station pick-up and cruise terminal shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Sofitel Shanghai Hyland offers 383 forms of air-conditioned accommodation with minibars and a safe. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. This Shanghai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Separate bedroom
  • Memory foam beds
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Fridge
  • Luxury bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and at the weekend from 6:00 AM to 11:00 AM.

Mosaic Restaurant – This restaurant serves breakfast, brunch, lunch and dinner.

Mao Chinese Restaurant – This restaurant serves lunch and dinner. Open daily.

505 Bar – On-site bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Spa Services

Vita Spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a steam room.

The spa is open selected days.

  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Number of treatment rooms 4
  • Steam room in spa
  • Couples treatment rooms
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 292.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector, a security system and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless checkout is available. Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • One child stays free
  • Noise-free rooms not guaranteed
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 182 for adults and CNY 103 for children (approximately)
  • Self-parking fee: CNY 80 per day
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CNY 292.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyland Sofitel
  • Hyland Sofitel Shanghai
  • Shanghai Hyland Sofitel
  • Shanghai Sofitel Hyland
  • Sofitel Hyland
  • Sofitel Hyland Hotel
  • Sofitel Hyland Hotel Shanghai
  • Sofitel Hyland Shanghai
  • Sofitel Shanghai
  • Sofitel Shanghai Hyland
  • Accor Shanghai Hyland
  • Sofitel Shanghai Hyland Hotel Shanghai
  • Sofitel Shanghai Hyland Hotel
  • Shanghai Sofitel
  • Shanghai Sofitel
  • Accor Shanghai Hyland
  • Sofitel Hyland Shanghai
  • Sofitel Shanghai Hyland Hotel
  • Sofitel Shanghai Hyland Shanghai
  • Sofitel Shanghai Hyland Hotel Shanghai

You should know

  • Sofitel Shanghai Hyland offers transfers from the cruise terminal and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge

National Rating

For the benefit of our customers, we have provided a rating based on our ratings system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.