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"Creaking floorboards , staff didnt look very happy. Incorrect price charged from restaurant. Food excellent " More

By a verified traveller on Sat 31 Aug 2019

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Hotel Description

Mercure Sheffield Kenwood Hall & Spa's good location gets good marks from our customers. During your stay, you're just a quick walk from Lantern Theatre. Features include free WiFi in public areas and free self-parking, plus an indoor pool. Built in 1845, this 4-star hotel has 114 rooms over 3 floors. All rooms offer free WiFi and plasma TVs.

  • All rooms offer plasma TVs, premium bedding and electric kettles
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a coffee shop and a bar/lounge
  • English breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with hot stone massages at Kenwood Spa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre and a sauna
  • Guests speak favourably about the helpful staff and the size of the guestrooms
  • Just a 3-minute drive from University of Sheffield and a few minutes from Sheffield Hallam University
  • Pets welcome for a fee

Classic Double Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max
£46* Per night/room 19 Jul - 20 Jul

Privilege, Double Room, 1 Double Bed

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Family Double Room, 2 Double Beds

Bed Count 2 Double Beds Maximum Occupancy 4 Max

Mercure Sheffield Kenwood Hall & Spa ratings based on 16 verified reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Sheffield Kenwood Hall & Spa

Everyone (14) Couples (2)
1 out of 5

Posted by on 29 Sep 2019

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3 out of 5
Creaking floorboards , staff didnt look very happy. Incorrect price charged from restaurant. Food excellent

Posted by on 31 Aug 2019

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5 out of 5
Lovely big room, helpful staff, good location for what we needed.

Posted by , from Derbyshire on 5 Nov 2018

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5 out of 5
Make sure u are not put up on second floor with a dog especially when lift not working. Check with hotel on day and get ground floor room.floor room

Posted by , from Scotland on 26 Oct 2018

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1 out of 5

Poor customer service

Arrived for check in told room wasn't ready so had to wait 20 minutes while others arrived and were checked in why. I booked a kingsize bed to be given a bed which in fact was two singles pushed together not what I booked or wanted. Special occasion ruined thanks.

Posted by , from derbys on 30 Apr 2018

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3 out of 5

Cold

Pros: Friendly waiting staff. Helpful reception staff.
Cons: Maintenance
We checked into room 602 which is in the old part of the building. It was a very long trek from Reception and there were many flights of stairs to access the room. On opening the door a cold blast of air hit us. When we checked the one radiator, it was only lukewarm at the top and hot at the bottom- it needs bleeding which is a simple job to do. The dressing area and bathroom were very cold as was the bedroom. There was only one spotlight working in the bathroom. I reported this to reception and when we returned to the room, a portable heater had been supplied, although it was too small to heat the room. I switched it off overnight and it was too cold to have a shower the next morning. Very disappointing- it would take very little maintenance to bring the hotel up to scratch.

Posted by on 15 Jan 2018

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4 out of 5

Nice holet

Very congested parking and shower would not work giving cold water only.

Posted by , from bewdley, worcestershire on 13 Nov 2017

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4 out of 5

Tranquil location.

Our second visit, we enjoyed excellent evening meal in the restaurant and great breakfast, so much choice and unlimited coffee, which we were able to enjoy in the lounge after breakfast. Staff extremely friendly and efficient.

Posted by , from Surrey on 12 Oct 2017

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5 out of 5

Good nights sleep

Pros: The swimming pool was just the right temperature.
Cons: The safe should have been higher up, instead of having to lie on the floor to use it.
Location: Great quiet location and the town centre is walkable on a nice day which avoids car parking fees.
This hotel was the first one that we have both had a good nights sleep in, we are usually wakened by other people not being considerate to their fellow guests.

Posted by , from Retford UK on 5 Sep 2017

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5 out of 5

Lovely hotel near to the city

This hotel is in the perfect position. It's very close to the city but without all the noise and sirens

Posted by , from Essex on 23 Aug 2017

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About the Mercure Sheffield Kenwood Hall & Spa

Location Kenwood Road, Sheffield, England S7 1NQ

Renovations + Closures

The following facilities will be closed from 01 July 2020 to 01 October 2020 (dates subject to change):

  • Sauna
  • Hot tub
  • Swimming pool

Property Features

Mercure Sheffield Kenwood Hall & Spa offers its guests an indoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 11 meeting rooms available. The eco-friendly Mercure Sheffield Kenwood Hall & Spa also features tour or ticket assistance, concierge services, and dry cleaning/laundry services. Free self parking is available. This 4-star Sheffield hotel is smoke free.

  • 1 building
  • 114 guestrooms or units
  • 3 levels
  • Built in 1845
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Sheffield Station (3 km / 1.9 mi)
  • Parking: Free self parking

Room Amenities

Mercure Sheffield Kenwood Hall & Spa offers 114 forms of accommodation with a safe and a hairdryer. Beds feature premium bedding. 34-inch Plasma televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries. This Sheffield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Plasma television
  • Cable channels
  • Electric kettle
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.

Lakeview Restaurant – This restaurant serves breakfast and dinner.

Lakeview Bar – This bar serves breakfast, brunch, lunch and dinner. A children's menu is available. Open 24 hours. Open daily.

Laura Ashley Tea Room – This coffee shop serves brunch, lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby

Spa Services

  • Hot stone massage

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per night.

Pet Policy

  • Pets: GBP 10 per pet, per night, plus a deposit of GBP 15 per stayService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Bureau Veritas (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guests' stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 14.95 per person (approximately)
  • Pet deposit: GBP 15 per stay
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 15 (subject to availability)
  • Late check-out fee: GBP 15 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Sheffield Kenwood Hall Hotel
  • Kenwood Hall Hotel
  • Kenwood Hall Hotel Sheffield
  • Kenwood Hall Sheffield
  • Hotel Kenwood Hall
  • Mercure Kenwood Hall Hotel
  • Mercure Sheffield Kenwood Hall
  • Mercure Kenwood Hall
  • Hotel Mercure Sheffield Kenwood Hall & Spa Sheffield
  • Sheffield Mercure Sheffield Kenwood Hall & Spa Hotel
  • Hotel Mercure Sheffield Kenwood Hall & Spa
  • Mercure Sheffield Kenwood Hall & Spa Sheffield
  • Kenwood Hall
  • Best Western Plus Sheffield Kenwood Hall Hotel Spa
  • Best Western Plus Kenwood Hall Hotel
  • Mercure Sheffield Kenwood Hall
  • Mercure Sheffield Kenwood Hall & Spa Hotel
  • Mercure Sheffield Kenwood Hall & Spa Sheffield
  • Mercure Sheffield Kenwood Hall & Spa Hotel Sheffield

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.