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"Creaking floorboards , staff didnt look very happy. Incorrect price charged from restaurant. Food excellent " More

By a verified traveller on Sat 31 Aug 2019

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Classic Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
£54* Per night/room 18 Jun - 19 Jun

Privilege, Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Double Room, 2 Double Beds (Superior)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Description

Mercure Sheffield Kenwood Hall & Spa's good location gets good marks from our customers. During your stay, you'll be within walking distance of Endcliffe Park. Features include free WiFi in public areas and free self-parking, plus a restaurant. Some of the pet-friendly amenities that this property offers include food and water bowls and an off-lead area.

  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • English breakfast served daily for a fee
  • Indulge with body wraps, massages or body scrubs at Kenwood Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests speak favourably about the location and the size of the guestrooms
  • 14 minutes on foot from Endcliffe Park and a 2-minute drive from Sheffield Bus Museum
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls and an off-lead area

Mercure Sheffield Kenwood Hall & Spa ratings based on 16 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Sheffield Kenwood Hall & Spa

Everyone (14) Couples (2)
1 out of 5

Posted by on 29 Sep 2019

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3 out of 5
Creaking floorboards , staff didnt look very happy. Incorrect price charged from restaurant. Food excellent

Posted by on 31 Aug 2019

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5 out of 5
Lovely big room, helpful staff, good location for what we needed.

Posted by , from Derbyshire on 5 Nov 2018

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5 out of 5
Make sure u are not put up on second floor with a dog especially when lift not working. Check with hotel on day and get ground floor room.floor room

Posted by , from Scotland on 26 Oct 2018

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1 out of 5

Poor customer service

Arrived for check in told room wasn't ready so had to wait 20 minutes while others arrived and were checked in why. I booked a kingsize bed to be given a bed which in fact was two singles pushed together not what I booked or wanted. Special occasion ruined thanks.

Posted by , from derbys on 30 Apr 2018

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3 out of 5

Cold

Pros: Friendly waiting staff. Helpful reception staff.
Cons: Maintenance
We checked into room 602 which is in the old part of the building. It was a very long trek from Reception and there were many flights of stairs to access the room. On opening the door a cold blast of air hit us. When we checked the one radiator, it was only lukewarm at the top and hot at the bottom- it needs bleeding which is a simple job to do. The dressing area and bathroom were very cold as was the bedroom. There was only one spotlight working in the bathroom. I reported this to reception and when we returned to the room, a portable heater had been supplied, although it was too small to heat the room. I switched it off overnight and it was too cold to have a shower the next morning. Very disappointing- it would take very little maintenance to bring the hotel up to scratch.

Posted by on 15 Jan 2018

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4 out of 5

Nice holet

Very congested parking and shower would not work giving cold water only.

Posted by , from bewdley, worcestershire on 13 Nov 2017

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4 out of 5

Tranquil location.

Our second visit, we enjoyed excellent evening meal in the restaurant and great breakfast, so much choice and unlimited coffee, which we were able to enjoy in the lounge after breakfast. Staff extremely friendly and efficient.

Posted by , from Surrey on 12 Oct 2017

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5 out of 5

Good nights sleep

Pros: The swimming pool was just the right temperature.
Cons: The safe should have been higher up, instead of having to lie on the floor to use it.
Location: Great quiet location and the town centre is walkable on a nice day which avoids car parking fees.
This hotel was the first one that we have both had a good nights sleep in, we are usually wakened by other people not being considerate to their fellow guests.

Posted by , from Retford UK on 5 Sep 2017

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5 out of 5

Lovely hotel near to the city

This hotel is in the perfect position. It's very close to the city but without all the noise and sirens

Posted by , from Essex on 23 Aug 2017

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About the Mercure Sheffield Kenwood Hall & Spa

Location Kenwood Road, Sheffield, England S7 1NQ

Property Features

Mercure Sheffield Kenwood Hall & Spa offers its guests a sauna and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business centre. There are 11 meeting rooms available. Spa services, tour or ticket assistance, and a garden are also featured at the eco-certified Mercure Sheffield Kenwood Hall & Spa. Free self parking is available. This 4-star Sheffield hotel is smoke free.

  • 1 building
  • 114 guestrooms or units
  • 3 levels
  • Built in 1845
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Sheffield Station (3.1 km / 1.9 mi)
  • Parking: Free self parking

Room Amenities

Mercure Sheffield Kenwood Hall & Spa offers 114 accommodations with a safe and a hairdryer. Beds feature premium bedding. 34-inch plasma televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Plasma television
  • Cable channels
  • Electric kettle
  • Luxury bedding
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 8:00 AM to 10:00 AM.

Lakeview Restaurant – This restaurant serves breakfast and dinner.

Lakeview Bar – This bar serves breakfast, brunch, lunch and dinner. A children's menu is available. Open 24 hours. Open daily.

Laura Ashley Tea Room – This coffee shop serves brunch, lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golfing nearby
  • Downhill skiing nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include hot stone massages, facials, body wraps and body scrubs.

  • Hot stone massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per night.

Pet Policy

  • Pets: GBP 15.00 per accommodation, per night
  • Food and water bowls and an off-lead area are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Barclaycard and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitiser; reservations are required for some on-site facilities. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 15.95 per person
  • Pet fee: GBP 15.00 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 15 (subject to availability)
  • Late check-out fee: GBP 15 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Sheffield Kenwood Hall Hotel
  • Kenwood Hall Hotel
  • Kenwood Hall Hotel Sheffield
  • Kenwood Hall Sheffield
  • Hotel Kenwood Hall
  • Mercure Kenwood Hall Hotel
  • Mercure Sheffield Kenwood Hall
  • Mercure Kenwood Hall
  • Hotel Mercure Sheffield Kenwood Hall & Spa Sheffield
  • Sheffield Mercure Sheffield Kenwood Hall & Spa Hotel
  • Hotel Mercure Sheffield Kenwood Hall & Spa
  • Mercure Sheffield Kenwood Hall & Spa Sheffield
  • Kenwood Hall
  • Best Western Plus Sheffield Kenwood Hall Hotel Spa
  • Best Western Plus Kenwood Hall Hotel
  • Mercure Sheffield Kenwood Hall
  • Mercure Sheffield Kenwood Hall & Spa Hotel
  • Mercure Sheffield Kenwood Hall & Spa Sheffield
  • Mercure Sheffield Kenwood Hall & Spa Hotel Sheffield

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.