94.0% Based on 4387 reviews TripAdvisor traveller rating 5 out of 5

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Hotel Description

Our customers tell us that they enjoy the breakfast at Futian Shangri-La, Shenzhen. During your stay, you'll be within walking distance of Shenzhen Convention and Exhibition Center. Free WiFi in public areas, free self-parking and 5 restaurants are available. This 5-star hotel has 528 rooms over 40 floors. All rooms offer free WiFi and flat-screen TVs.

  • Air-conditioned rooms with separate sitting areas, 24-hour room service and flat-screen TVs
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at Cafe Zen, a buffet restaurant that serves local and international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to facials, aromatherapy or hot stone massages at Chi, The Spa
  • Services include babysitting, dry cleaning/laundry and a porter
  • On-site recreation includes a health club, a steam room and a sauna
  • Guests have good things to say about the accommodation for the cleanliness and spaciousness
  • Just a 2-minute drive from Shenzhen Convention and Exhibition Center and a few minutes from Coco Park
  • Airport shuttle service available for a fee

Horizon Club Premier Room 2 Twins

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds, City View

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Horizon Club Room 2 Twins

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

94.0% of guests recommend out of 4387 reviews

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Property Features

Futian Shangri-La, Shenzhen offers its guests a full-service spa, an indoor pool, and a health club. There are 5 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a limo/town car service. A sauna, multilingual staff, and coffee/tea in common area are also featured at the luxury Futian Shangri-La, Shenzhen. A round-trip airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. This 5-star Shenzhen hotel is smoke free.

  • 1 building
  • 528 guestrooms or units
  • 40 levels
  • 5 dining venues
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Shenzhen (SZX-Shenzhen Intl.) (31.6 km / 19.6 mi)
  • Train station: Hong Kong Lok Ma Chau Station (3.4 km / 2.1 mi)
  • Metro station: Shopping Park Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Futian Shangri-La, Shenzhen offers 528 forms of air-conditioned accommodation with minibars and a safe. This accommodation offers separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower, a complimentary bathrobe, complimentary slippers and designer toiletries. This Shenzhen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Bathrooms are partially open
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.

Cafe Zen – This buffet restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner.

Lobby Lounge – On-site coffee shop. Open daily.

Shang Garden – This restaurant serves lunch and dinner. Open daily.

Seventh Son – This restaurant serves lunch and dinner.

Shang Gourmet – This coffee shop serves breakfast, lunch and light fare.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

Spa Services

Chi, The Spa has 8 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Number of treatment rooms 8
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Airport transport is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 409 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 181 per person (approximately)
  • Airport shuttle fee: CNY 600 per vehicle (one way)
  • Rollaway bed fee: CNY 409 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Futian Shangri-La Shenzhen Hotel
  • Futian Shangri-La Shenzhen
  • Futian Shangri-La Shenzhen Hotel Shenzhen

National Rating

For the benefit of our customers, we have provided a rating based on our ratings system.