93.0% Based on 904 reviews TripAdvisor traveller rating 4.5 out of 5

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Hotel Description

Our customers tell us they enjoy Grand Hyatt Shenzhen's good location. During your stay, you're just a quick walk from Shun Hing Square. Enjoy features like free WiFi in public areas and free self-parking, plus 8 restaurants. Built in 2009, this 5-star hotel has 471 rooms over 38 floors. Free WiFi and LED TVs are available in all rooms.

  • Air-conditioned rooms with iPod docking stations, 24-hour room service and LED TVs
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at one of the 8 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with Ayurvedic treatments, body treatments or massages at Shui Xiang Spa
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre and yoga classes
  • Guests have good things to say about the accommodation for the cleanliness and spaciousness
  • Just a 5-minute drive from Shenzhen Convention and Exhibition Center and a few minutes from Huaqiangbei
  • Airport shuttle service available for a fee

Room, 2 Single Beds, View

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand, Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

93.0% of guests recommend out of 904 reviews

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Renovations + Closures

The property will be renovating from 23 June 2019 until 30 June 2019 (completion date subject to change). The following areas are affected:

  • Swimming pool

During renovations, the hotel will make every effort to minimise noise and disturbance.

Property Features

Grand Hyatt Shenzhen offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 8 restaurants on site. A business centre and a meeting room are available. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 29805 square feet (2769 square metres) and includes conference rooms. Spa services, multilingual staff, and concierge services are also featured at the luxury Grand Hyatt Shenzhen. A round-trip airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 5-star Shenzhen hotel.

  • 1 building
  • 471 guestrooms or units
  • 38 levels
  • 8 dining venues
  • 29805 sq ft of conference space
  • 2769 sq. m of conference space
  • Built in 2009
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Shenzhen (SZX-Shenzhen Intl.) (37.7 km / 23.4 mi)
  • Train station: Shenzhen Station (1.5 km / 0.9 mi)
  • Metro station: Guomao Station (0.9 km / 0.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Grand Hyatt Shenzhen offers 471 forms of air-conditioned accommodation with iPod docking stations and minibars. 40-inch LED televisions come with cable channels. Bathrooms include a separate bath and shower, a complimentary bathrobe, complimentary slippers and a hairdryer. This Shenzhen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.

  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Separate shower and tub
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

China Lodge – This restaurant serves lunch and dinner.

Belle-Vue – This restaurant serves lunch and dinner.

The Show Kitchen – This restaurant serves breakfast, lunch and dinner.

Sugar Box – This restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.

La Terrazza – This restaurant serves brunch, lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Yoga classes/instruction on site

Spa Services

Shui Xiang Spa has 13 treatment rooms. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

  • Number of treatment rooms 13
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 15

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property requires guests to wear swimming caps while in the pool. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 216 per person (approximately)
  • Airport shuttle fee: CNY 700 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hyatt Shenzhen Hotel
  • Grand Hyatt Shenzhen
  • Grand Hyatt Shenzhen Hotel Shenzhen

You should know

  • Grand Hyatt Shenzhen offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National Rating

For the benefit of our customers, we have provided a rating based on our ratings system.