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"Hotel staff are friendly and good service. Japanese food so good taste. Location is very great not far from MRT we can walk to station a few minute. " More

By Sarayuth on Tue 28 Jan 2014

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Hotel Description

Our customers tell us that they can't get enough of the great public transport around Grand Mercure Shenzhen Oriental Ginza. During your stay, you'll be connected to a shopping centre and within walking distance of Shenzhen International Garden and Flower Expo Park. Free WiFi in public areas, free self-parking and 3 restaurants are available. This 4-star hotel has 461 rooms over 25 floors. Enjoy your stay with amenities like free WiFi and an LCD TV in each room.

  • Air-conditioned rooms with 24-hour room service, LCD TVs and minibars
  • Free WiFi and wired Internet
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 3 restaurants, a coffee shop and 4 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a fitness centre and a sauna
  • Guests speak favourably about the size of the guestrooms and the location
  • 5 minutes by car from Window of the World and 6 minutes from Huanggang Border Crossing
  • Airport shuttle service available for a fee

Superior Room, 2 Single Beds, City View

Bed Count 2 Single Beds Maximum Occupancy 3 Max
£48* Per night/room 10 Jul - 11 Jul

Deluxe Room, Multiple Beds (Deluxe)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Single Beds, City View

Bed Count 2 Single Beds Maximum Occupancy 3 Max

Grand Mercure Shenzhen Oriental Ginza ratings based on 3 verified reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Grand Mercure Shenzhen Oriental Ginza

Everyone (1) Business (2)
4 out of 5

Good location Nice staff

Hotel staff are friendly and good service. Japanese food so good taste. Location is very great not far from MRT we can walk to station a few minute.

Posted by on 28 Jan 2014

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4 out of 5
Clean hotel with good facilities and good service. Breakfast and lunch buffets offer very rich choice. The hotel itself has become a bit aged, but good value for money.

Posted by on 12 Jun 2019

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Comment from Hotel Management

14 Jun 2019 by Eric Guest experience manager

We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2 out of 5

Good Hotel , but forget about the food

I have spent several visit in this hotel as i am member of Accord card . The hotel rooms are fine , location quiet good ( near Metro) ,but do not forget to get the hotel name in Chinese... Forget about the food ... We tried to get to 3 restaurants at 22:00 : sports bar was closed for renovation , outside Barbecue just closed , Japanese restaurant was supposed to close at 22:30 , but no ...no service after 22:00 ! Room service .... not better , even a club sandwich was not available . Better decide directly to go out of the hotel for dinner.

Posted by on 24 Nov 2014

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Property Features

Grand Mercure Shenzhen Oriental Ginza offers its guests an indoor pool, a sauna, and a fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 4 bars/lounges. WiFi and wired Internet are free in public spaces. Business amenities include a business centre, a meeting room, and a limo/town car service. A rooftop terrace, spa services, and tour or ticket assistance are also featured at the business-friendly Grand Mercure Shenzhen Oriental Ginza. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Shenzhen hotel.

  • 1 building
  • 461 guestrooms or units
  • 25 levels
  • 3 dining venues
  • 4 bars or lounges
  • Coffee shop
  • Childcare (surcharge)
  • Terrace on the roof
  • Charging station for electric cars
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Shenzhen (SZX-Shenzhen Intl.) (28.3 km / 17.6 mi)
  • Train station: Hong Kong Lok Ma Chau Station (8.3 km / 5.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Grand Mercure Shenzhen Oriental Ginza offers 461 forms of accommodation with minibars and a safe. LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on request.

  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Cots (free)
  • Housekeeping (on request)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Coffee Shop – This coffee shop serves breakfast, lunch and dinner.

Chinese Restaurant – This restaurant serves lunch and dinner.

Kenzo Teppanyaki – This restaurant specialises in sushi and serves lunch and dinner.

Garden BBQ – This diner only serves dinner.

Sports Bar – On-site pub.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Spa Services

  • Number of treatment rooms 5
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Front desk staff will greet guests on arrival.

Airport transport is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 288 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Grand Mercure Shenzhen Oriental Ginza

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • UnionPay
  • Staffed front desk
  • Service animals not allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CNY 100 and CNY 160 per person (approximately)
  • Airport shuttle fee: CNY 400 per vehicle (one way)
  • Rollaway bed fee: CNY 288 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Mercure Oriental Ginza Shenzhen
  • Grand Mercure Oriental Ginza Shenzhen Hotel
  • Mercure Oriental Ginza
  • Shenzhen Grand Mercure
  • Grand Accor Oriental Ginza Shenzhen
  • Grand Mercure Oriental Ginza Shenzhen Hotel Shenzhen
  • Grand Mercure Shenzhen Oriental Ginza Hotel
  • Grand Mercure Oriental Ginza Hotel
  • Grand Mercure Shenzhen Oriental Ginza
  • Grand Mercure Oriental Ginza
  • Grand Accor Oriental Ginza Shenzhen
  • Accor Oriental Ginza Shenzhen
  • Grand Accor Oriental Ginza Shenzhen
  • Grand Mercure Shenzhen Oriental Ginza Hotel
  • Grand Mercure Shenzhen Oriental Ginza Shenzhen
  • Grand Mercure Oriental Ginza Shenzhen Hotel Shenzhen
  • Grand Mercure Shenzhen Oriental Ginza Hotel Shenzhen

You should know

  • Pets and service animals are not allowed on site.

National Rating

For the benefit of our customers, we have provided a rating based on our ratings system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.