94.0% Based on 1916 reviews TripAdvisor traveller rating 5 out of 5

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Hotel Description

Our customers tell us that they enjoy the breakfast at The Ritz-Carlton, Shenzhen. During your stay, you'll be connected to the convention centre and just a quick walk from Shenzhen Convention and Exhibition Center. Free WiFi in public areas, 3 restaurants and 2 bars are available. Built in 2008, this 5-star hotel has 280 rooms over 28 floors. Enjoy your stay with amenities like free WiFi and a deep-soaking bathtub in each room.

  • Air-conditioned rooms with deep-soaking bathtubs, iPod docking stations and separate sitting areas
  • Free WiFi and wired Internet
  • Enjoy international cuisine at Flavorz, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool or soak in the 2 spa tubs
  • Treat yourself to aromatherapy, body wraps or reflexology at the spa
  • Services include supervised activities for kids, dry cleaning/laundry and concierge services
  • On-site recreation includes a 24-hour fitness centre, a steam room and a sauna
  • Guests like the breakfast and restaurant
  • Within a 10-minute walk of Coco Park and Shenzhen Convention and Exhibition Center
  • Airport and train station pick-up shuttle service available for a fee

Deluxe Room, City View

Bed Count 2 Double Beds Maximum Occupancy 3 Max

Executive Suite, 1 Bedroom, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Garden View

Bed Count 2 Double Beds Maximum Occupancy 3 Max

Club Room (Deluxe)

Bed Count 2 Double Beds Maximum Occupancy 3 Max

Deluxe Room, Garden View

Bed Count 2 Double Beds Maximum Occupancy 3 Max

Junior Suite, 1 Bedroom, Business Lounge Access (Club Junior Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

94.0% of guests recommend out of 1916 reviews

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Property Features

The Ritz-Carlton, Shenzhen offers its guests a full-service spa, 2 hot tubs, a sauna, and a 24-hour fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi and wired Internet. Business amenities include a business centre, a limo/town car service, and a meeting room. Event space at this hotel measures 16243 square feet (1462 square metres) and includes conference centres. A seasonal outdoor pool, a nightclub, and spa services are also featured at the luxury The Ritz-Carlton, Shenzhen. A round-trip airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Smoking is allowed in designated areas at this 5-star Shenzhen hotel.

  • 1 building
  • 280 guestrooms or units
  • 28 levels
  • 3 dining venues
  • 2 bars or lounges
  • 16243 sq ft of conference space
  • 1462 sq. m of conference space
  • Built in 2008
  • Nightclub
  • Coffee shop
  • Deli
  • Supervised kids' activities (surcharge)
  • Cabanas by the pool (free)
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Shenzhen (SZX-Shenzhen Intl.) (32 km / 19.9 mi)
  • Train station: Hong Kong Lok Ma Chau Station (2.5 km / 1.6 mi)
  • Metro station: Shenzhen Convention and Exhibition Center Station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking:

Room Amenities

The Ritz-Carlton, Shenzhen offers 280 forms of air-conditioned accommodation with iPod docking stations and DVD players. This accommodation offers separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. Televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with a complimentary bathrobe, complimentary slippers and complimentary toiletries. This Shenzhen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include minibars and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Sitting area
  • Deep soaking tub
  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • DVD player
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Flavorz – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.

Xingli – This restaurant specialises in Chinese cuisine and serves lunch and dinner.

Paletto – This fine-dining restaurant specialises in Italian cuisine and serves brunch, lunch and dinner.

Curv – This bar serves dinner and light fare. Happy hour is offered.

Onyx – This lobby lounge serves breakfast, lunch, dinner and light fare.

Late-night fare is available from 24-hour room service.

Nearby Activities

2 hot tubs are on site. In addition to a seasonal outdoor pool, other recreational amenities include a sauna and a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

The on-site spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include hot stone massages, Thai massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 18
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 450 per stay.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Union Pay
  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 217 per person (approximately)
  • Airport shuttle fee: CNY 600 per vehicle (one way)
  • Nearby parking fee: CNY 60 per 24 hours
  • Rollaway bed fee: CNY 450 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ritz-Carlton Shenzhen Hotel
  • Ritz-Carlton Shenzhen
  • The Ritz-Carlton, Shenzhen Hotel Shenzhen

You should know

  • The Ritz-Carlton, Shenzhen offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National Rating

For the benefit of our customers, we have provided a rating based on our ratings system.