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4.2 out of 5

"Excellent location. Very clean. Friendly, helpful staff. Would definitely stay there again " More

By a verified traveller on Sun 10 Feb 2019

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Hotel Description

Carlton Hotel Singapore's proximity to the airport gets high marks from our customers. During your stay, you're just a quick walk from Orchard Road. You'll find features such as free WiFi in public areas and free self-parking, plus 4 restaurants. Built in 1988, this 4.5-star hotel has 940 rooms over 26 floors. Enjoy your stay with amenities like free WiFi and a Smart TV in each room.

  • Air-conditioned rooms with 24-hour room service, Smart TVs and minibars
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy Chinese cuisine while dining at Wah Lok
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to body wraps, body scrubs or detox wraps at LifeSpa
  • Services include dry cleaning/laundry, concierge services and tour or ticket assistance
  • On-site recreation includes a fitness centre, a sauna and yoga classes
  • Guests really like the accommodation for the comfy beds and overall comfort
  • Steps from Cathedral of the Good Shepherd and CHIJMES

Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
£104* Per night/room 3 Jul - 4 Jul

Executive Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premier Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premier Club Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Carlton Hotel Singapore ratings based on 62 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Carlton Hotel Singapore

Everyone (16) Couples (28) Business (5) Family (4) Other (3) Friends (3)
5 out of 5

Posted by on 4 Aug 2019

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4 out of 5

Posted by on 22 Jun 2019

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5 out of 5

Posted by on 28 Mar 2019

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5 out of 5
Excellent location. Very clean. Friendly, helpful staff. Would definitely stay there again

Posted by on 10 Feb 2019

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5 out of 5
Cozy rooms, pool area never to crowded. Helpful stuff. 24h in room dining is not bad but not good enough for how much it costs. Nevertheless, you can’t go wrong with staying here.

Posted by on 4 Aug 2018

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3 out of 5

Nice hotel let down by staff

Stayed at this hotel a few times and this visit this weekend was a let down. The staff seem so indifferent - no welcome back or any feeling of belonging or being important to them. Had issue with room service as it was clear they guy on the phone clearly could not be bothered doing his job. Took my 15 minutes to get through to them line constantly engaged. Tried to then speak with management - same story no one picks up the phone there either. On leaving the hotel on check out. No how was your stay,? have a pleasant trip, need a hand or anything with your bags. Just a robot taking the bill. Awful experience this time. I have stayed in over 40 hotels this year of 4 and 5 star and this experience was just the worst. Shame really as this hotel has potential to be nice. The staff do not seem happy at all !

Posted by , from Glasgow on 22 Oct 2017

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5 out of 5

Amazing hotel close to the Marina Bay in the cente

Amzing view...close to the Marina Bay in the center of Singapore few minutes walking to the biggest shops center like, Bugis or Raffles City... Very recomended!

Posted by , from spain- switzerland on 18 Oct 2016

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4 out of 5
Well appointed hotel, in an ideal situation, near to all public transport facilities, and easy to reach Singapore's main sights.

Posted by on 3 Oct 2016

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5 out of 5

Great stay

We stayed in a club room with complimentary breakfast and beverages and were very happy with the accommodation. great views, good location, good service, nothing at all negative to say.

Posted by on 4 Mar 2016

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4 out of 5

Mixed feelings

The hotel consists of two towers: one standard, another premium. We stayed at the latter one on executive floor with club lounge benefits. They serve alcoholic drinks and snacks (quite limited selection) between 6-8pm, but it's not really worth it. The only real benefit of the executive room is 3pm checkout if you need it. Breakfast selection in the lounge was very poor, much better in the main restaurant, however it felt like a big canteen. Overall the hotel feels like an airport hotel, no character at all. The swimming pool is tiny and there are only about 15 chaise-longs which is ridiculous keeping in mind the size of the hotel. Location was very good though- next to Raffles city mall, City Hall and Esplanade metro stops.

Posted by on 21 Feb 2016

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About the Carlton Hotel Singapore

Location 76 Bras Basah Road, Singapore, 189558

Property Features

Carlton Hotel Singapore offers its guests a full-service spa, an outdoor pool, and a sauna. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and a limo/town car service. Event space at this hotel measures 4370 square feet (406 square metres) and includes conference rooms. A kids' pool, a fitness centre, and a terrace are also featured at the luxury Carlton Hotel Singapore. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Singapore hotel.

  • 940 guestrooms or units
  • 26 levels
  • 4 dining venues
  • 4370 sq ft of conference space
  • 406 sq. m of conference space
  • Built in 1988
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Singapore (SIN-Changi) (20.1 km / 12.5 mi)
  • Metro station: Bras Basah Station (0.3 km / 0.2 mi)
  • Parking: Free self parking

Room Amenities

Carlton Hotel Singapore offers 940 forms of air-conditioned accommodation with minibars and a safe. Smart televisions come with digital channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Digital channels
  • Films for purchase
  • Coffee maker
  • Cots (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:30 AM.

Wah Lok – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Reservations are required.

Cafe Mosaic – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Reservations are required. Open daily.

Tuxedo – This café serves breakfast and light fare. Open daily.

Shinji by Kanesaka – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 11 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Yoga classes/instruction on site

Spa Services

LifeSpa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub.

The spa is open daily. Children under 11 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Spa tub in spa
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 9 PM, please contact the property in advance using the information on the booking confirmation. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve cots/infant beds. Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.Personal protective equipment, including masks and gloves, will be available to guests.For traveller safety, social distancing measures are in place and staff at the property wear personal protective equipment.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.The property affirms that it follows sanitisation practices of SG Clean (Singapore) guidelines. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cots/infant beds. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.Personal protective equipment, including masks and gloves, will be available to guests.For traveller safety, social distancing measures are in place and staff at the property wear personal protective equipment.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.The property affirms that it follows sanitisation practices of SG Clean (Singapore) guidelines.

  • One child stays free
  • UnionPay
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines SG Clean (Singapore)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 33 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlton Hotel Singapore
  • Carlton Singapore
  • Carlton Singapore Hotel
  • Hotel Carlton Singapore
  • Hotel Singapore Carlton
  • Singapore Carlton
  • Singapore Carlton Hotel
  • Singapore Hotel Carlton
  • Carlton Hotel Singapore Hotel
  • Carlton Hotel Singapore Singapore
  • Carlton Hotel Singapore Hotel Singapore

You should know

  • Pool access available from 7 AM to 10 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.