4.1 out of 5

"Amzing view...close to the Marina Bay in the center of Singapore few minutes walking to the biggest shops center like, Bugis or Raffles City... Very r ... " More

By a verified traveller on Tue 18 Oct 2016

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Hotel Description

A luxury stay in the heart of Colonial District awaits you at Carlton Hotel Singapore. Within steps you'll find Cathedral of the Good Shepherd and CHIJMES. Highlights at this hotel include 4 restaurants, a full-service spa, and an outdoor swimming pool.

You can enjoy TVs with digital channels, and all 940 rooms feature free WiFi, free wired Internet, and coffee/tea makers. Minibars provide refreshments, and 24-hour room service makes dining in an option. You'll find nice touches like rainfall showerheads, bathrobes, and slippers to enhance your stay. Additionally, free newspapers, free bottled water, and safes are available.

A day of pampering at LifeSpa can include deep-tissue massages, hot stone massages, detox wraps, and body wraps along with access to the spa tub. The restaurant, Wah Lok, serves Chinese cuisine and is open for lunch and dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy the fitness centre, sauna, kids' swimming pool, and pool loungers. Business travelers can take advantage of meeting rooms, a business centre, and limo/town car service. Other amenities include free WiFi in public areas and laundry facilities. There's also the convenience of limited parking.

Places within a short walk of this 4.5-star Downtown Singapore hotel include Singapore Art Museum and Stamford House.

Carlton Hotel Singapore ratings based on 50 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
3 out of 5

Nice hotel let down by staff

Stayed at this hotel a few times and this visit this weekend was a let down. The staff seem so indifferent - no welcome back or any feeling of belonging or being important to them. Had issue with room service as it was clear they guy on the phone clearly could not be bothered doing his job. Took my 15 minutes to get through to them line constantly engaged. Tried to then speak with management - same story no one picks up the phone there either. On leaving the hotel on check out. No how was your stay,? have a pleasant trip, need a hand or anything with your bags. Just a robot taking the bill. Awful experience this time. I have stayed in over 40 hotels this year of 4 and 5 star and this experience was just the worst. Shame really as this hotel has potential to be nice. The staff do not seem happy at all !

Posted by , from Glasgow on 22 Oct 2017

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5 out of 5

Amazing hotel close to the Marina Bay in the cente

Amzing view...close to the Marina Bay in the center of Singapore few minutes walking to the biggest shops center like, Bugis or Raffles City... Very recomended!

Posted by , from spain- switzerland on 18 Oct 2016

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4 out of 5
Well appointed hotel, in an ideal situation, near to all public transport facilities, and easy to reach Singapore's main sights.

Posted by on 3 Oct 2016

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5 out of 5

Great stay

We stayed in a club room with complimentary breakfast and beverages and were very happy with the accommodation. great views, good location, good service, nothing at all negative to say.

Posted by on 4 Mar 2016

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4 out of 5

Mixed feelings

The hotel consists of two towers: one standard, another premium. We stayed at the latter one on executive floor with club lounge benefits. They serve alcoholic drinks and snacks (quite limited selection) between 6-8pm, but it's not really worth it. The only real benefit of the executive room is 3pm checkout if you need it. Breakfast selection in the lounge was very poor, much better in the main restaurant, however it felt like a big canteen. Overall the hotel feels like an airport hotel, no character at all. The swimming pool is tiny and there are only about 15 chaise-longs which is ridiculous keeping in mind the size of the hotel. Location was very good though- next to Raffles city mall, City Hall and Esplanade metro stops.

Posted by on 21 Feb 2016

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4 out of 5

Pleasant stay

Got a room upgrade which was nice, however, the room although clean, was a bit dusty and had to report it. It was sorted out same day. During the stay, had to ask for more stock on milk as cleaner did not restock. Overall though, there was no major issues and the hotel location was perfect.

Posted by on 10 Feb 2016

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5 out of 5

Fantastic Stay

This hotel really exceeded expectations on our trip for 3 days/nights in Singapore. The location is great and just opposite Raffles. The staff went out of their way to help and the Concierge in particular, were very professional and the customer service was superb. I can't recommend this hotel enough and will stay there next time we are in Singapore.

Posted by on 25 Jan 2016

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4 out of 5

Business and pleasure

The hotel and amenities were excellent. The staff were attentative and breakfasts in the club lounge were very good. The club room was large and spacious and we had an excellent view over the city.

Posted by on 19 Oct 2015

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5 out of 5

GREAT CENTRAL HOTEL - FAB BREAKFAST!!

Stayed here for a couple of nights in January prior to a cruise. Lovely well appointed hotel, friendly staff, lovely spacious rooms and a great breakfast!! Right next door to Raffles and in walking distance to shops and waterfront. Would recommend to anyone looking for a city hotel in Singapore.

Posted by on 27 Jun 2015

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4 out of 5

Business trip

The hotel and room was lovely and I had access to the premier club lounge which was good. One disappointing thing in the room was that the hairdryer was pretty dated - I would have expected a better hairdryer than one which took ages to dry my hair and I had to hold in a button when whole time to get it to work!

Posted by on 23 Jun 2015

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About the Carlton Hotel Singapore

Location 76 Bras Basah Road, Singapore, 189558

Property Features

Carlton Hotel Singapore offers its guests a full-service spa, an outdoor pool, and a sauna. There are 4 restaurants on site. You can enjoy a drink at the pool bar. Public spaces have free WiFi and wired Internet. Business amenities include A business centre, a limo/town car service, and meeting rooms. A kid's pool, a fitness centre, and tour or ticket assistance are also featured at the luxury Carlton Hotel Singapore. A complete renovation of Carlton Hotel Singapore was completed in February 2015. Smoking is allowed in designated areas at this 4.5-star Colonial District hotel.

  • 940 guestrooms or units
  • 26 levels
  • 4 dining venues
  • 13 conference rooms
  • Built in 1988
  • Bar by the pool
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's pool
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Parking (limited spaces)

Transport

  • Airport: Singapore (SIN-Changi) (19.4 km / 12 mi)
  • Metro station: Bras Basah Station (0.2 km / 0.1 mi)

Room Amenities

Carlton Hotel Singapore offers 940 forms of air-conditioned accommodation with minibars and a safe. Televisions come with digital channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Digital channels
  • Films for purchase
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Food & Drink

Wah Lok – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.

Cafe Mosaic – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Reservations are required. Open daily.

Tuxedo – This cafe serves breakfast and light fare. Open daily.

Shinji by Kanesaka – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Reservations are required. Open selected days.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Yoga classes/instruction on site

Spa Services

LifeSpa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Spa tub in spa
  • Detoxification wrap
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 9 PM, please contact the property in advance using the information on the booking confirmation.

Guests should take note that rollaway/extra beds are not available from December 21-31, 2017, January 1-2, February 15-19, April 27-30, and May 1, 2018. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for SGD 80 per day.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Hotel Club Lounges are reserved for guests age 17 years and older during evening cocktail hours. Please note: dress code is smart casual and slippers, flip flops, tank tops, bathrobes, singlets, and gym gear are not permitted. For more details, please contact the property using the information on the reservation confirmation received after booking.

Additional policies and fees may apply when booking more than 5 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

  • Union Pay
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: SGD80 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Pool access available from 7 AM to 10 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.