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4.7 out of 5

"Wonderful hotel with a large pool on the roof top and spacious rooms. Amazing breakfast. The hotel is located above Somerset MRT station. " More

By a verified traveller on Sun 13 Oct 2019

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Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Twin Room, City View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Room (Family)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable rooms at JEN Singapore Orchardgateway by Shangri-La. During your stay, you'll be connected to a shopping centre and just a quick walk from Orchard Road. You'll find features such as free WiFi in public areas and free self-parking, plus 2 bars. This 4-star hotel has 499 rooms over 10 floors. Enjoy your stay with amenities like free WiFi and a flat-screen TV in each room.

  • Air-conditioned rooms with 24-hour room service, flat-screen TVs and coffee/tea makers
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Makan at Jen
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a 24-hour health club
  • Guests have great things to say about the bar and the family-friendly amenities
  • Steps from Orchard Central and 9 minutes by car from National Museum of Singapore

JEN Singapore Orchardgateway by Shangri-La ratings based on 14 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for JEN Singapore Orchardgateway by Shangri-La

Everyone (9) Couples (2) Family (1)
5 out of 5
Wonderful hotel with a large pool on the roof top and spacious rooms. Amazing breakfast. The hotel is located above Somerset MRT station.

Posted by on 13 Oct 2019

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Comment from Hotel Management

14 Oct 2019 by Julian Wipper

Hi Traveller Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our award-winning rooftop infinity pool, our delectable breakfast buffet and our central location. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5 out of 5
Das Hotel Jen liegt in der Orchadgateway Mall im 10 Stock. Das sehr hochwertige Hotel ist sehr sauber und ruhig. Ein Absolutes Highlight ist der wunderbar angelegte Dachpool. Ich kann jedem das Hotel wärmstens Empfehlen.

Posted by on 3 Mar 2020

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Comment from Hotel Management

4 Mar 2020 by Julian Wipper

Hi Traveller Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our award-winning rooftop infinity pool and our central location. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Check out our Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5 out of 5

Posted by on 7 Feb 2020

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Comment from Hotel Management

7 Feb 2020 by Julian Wipper

Hi Traveller Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed your overall stay with us. We would like to hear from you what your favourite part of the hotel is for your next stay with us. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5 out of 5
Der Pool auf dem Dach war sehr schön. Die Zimmer waren hell, sauber und gross genug.

Posted by on 19 Jan 2020

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Comment from Hotel Management

20 Jan 2020 by Julian Wipper

Hi Traveller Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our award-winning rooftop infinity pool. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Check out our Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5 out of 5
Der Pool sieht effektiv so aus wie auf den Bildern! Sehr schön. Lage ist mit direktem Zugang zur MRT perfekt. Service war einwandfrei.

Posted by on 24 Nov 2019

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Comment from Hotel Management

25 Nov 2019 by Julian Wipper

Hi Traveller Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our award-winning rooftop infinity pool, the excellent service provided by our friendly team and our central location. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Check out our new Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5 out of 5
My sister and I had a super time at this hotel. The personnel was very friendly and kind, the food for dinner and breakfast were amazing (we strongly recommend you to take the breakfast option as the buffet offers a large variety of food). Room very stylish and clean with a nice space. Only small inconvenience was the AC turned on before we arrived so it was very cold (we are Swiss so not used to AC).

Posted by on 9 Nov 2019

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Comment from Hotel Management

11 Nov 2019 by Julian Wipper

Hi Traveller Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed the excellent service provided by our friendly team, our delectable breakfast buffet and our well-appointed room. Indeed, we serve a wide variety of international as well as local delights for breakfast to cater to the different tastes of our guests. Our ice cream station which serves a selection of eight different types of ice cream is the most popular breakfast item which is definitely a must-try. We have also informed the team about your feedback and we will definitely act on it the soonest to give you the best experience for your next stay with us. Your valued feedback will help us greatly. Check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

4 out of 5

Posted by on 23 Sep 2019

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Comment from Hotel Management

24 Sep 2019 by Julian Wipper

HI Traveller Thank you for sharing your awesome experience with us. We are delighted to hear that you have enjoyed your overall stay with us. We would like to hear from you how we can gain the full rating from you to give you the best experience for your next stay with us. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5 out of 5

Posted by on 7 Aug 2019

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Comment from Hotel Management

8 Aug 2019 by Julian Wipper

Hi Anonymos, Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed your overall stay with us. We would like to hear from you what your favourite part of the hotel is for your next stay with us. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5 out of 5
alles tiptop, gute Lage mit direkter Anbindung an Metro, Schwimmbad auf dem Dach mit super-aussicht ist top

Posted by on 18 May 2019

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Comment from Hotel Management

22 May 2019 by Julian Wipper

Hi Anonymous Thank you for sharing your excellent experience with us. We are delighted to hear that you have enjoyed our central location and our award-winning rooftop infinity pool. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Look out for our hotel robot, Jeno for your next stay with us as he might just be the one swinging right by your doorstep delivering your in-room dining orders or room amenities. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5 out of 5
Das Hotel ist sehr gut und was die Lage im Land wirklich gut gefallen hat.

Posted by on 30 Apr 2019

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Comment from Hotel Management

2 May 2019 by Julian Wipper

Hi king Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our central location. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. Check out our award-winning rooftop infinity pool for your next stay with us as it has panoramic views of the city skyline and it is the perfect place to recharge and relax. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

About the JEN Singapore Orchardgateway by Shangri-La

Location 277 Orchard Road, Singapore, 238858

Renovations + Closures

This property is closed from 1 July 2020 to 20 March 2021 (dates subject to change).

Property Features

JEN Singapore Orchardgateway by Shangri-La offers its guests an outdoor pool, a 24-hour health club, and a spa tub. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 452 square feet (42 square metres) and includes conference rooms. A rooftop terrace, tour or ticket assistance, and vending machine are also featured at the business-friendly JEN Singapore Orchardgateway by Shangri-La. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Singapore hotel.

  • 499 guestrooms or units
  • 10 levels
  • 2 bars or lounges
  • 452 sq ft of conference space
  • 42 sq. m of conference space
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Singapore (SIN-Changi) (23.9 km / 14.8 mi)
  • Metro station: Somerset Station (0.1 km / 0.1 mi)
  • Parking: Free self parking

Room Amenities

JEN Singapore Orchardgateway by Shangri-La offers 499 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. 40-inch Flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Makan at Jen – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.

Bay Watch at Jen – This poolside rooftop bar only serves light fare.

Lounge at Jen – On-site bar.

Late-night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 105.93 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at JEN Singapore Orchardgateway by Shangri-La

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.The property affirms that it follows sanitisation practices of SG Clean (Singapore) guidelines.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines SG Clean (Singapore)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 35.31 for adults and SGD 17.66 for children (approximately)
  • Rollaway bed fee: SGD 105.93 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Traders Hotel
  • Traders Orchardgateway Hotel Singapore
  • Traders Orchardgateway Singapore
  • Hotel Jen Orchardgateway Singapore Shangri-La
  • Hotel Jen Orchardgateway
  • Jen Orchardgateway Singapore
  • Jen Orchardgateway
  • Hotel Jen Orchardgateway Shangri-La
  • Jen Orchardgateway Shangri-La
  • Hotel Jen Orchardgateway Singapore by Shangri La
  • Hotel Jen Orchardgateway Singapore Shangri-La
  • Hotel Jen Orchardgateway Shangri-La
  • Jen Orchardgateway Singapore Shangri-La
  • Jen Orchardgateway Shangri-La
  • Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
  • Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
  • Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
  • Traders Orchardgateway Hotel Singapore
  • Hotel Jen Orchardgateway Singapore by Shangri La
  • Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
  • Hotel Jen Orchardgateway Singapore
  • Jen Orchardgateway Shangri La
  • JEN Singapore Orchardgateway by Shangri-La Hotel
  • Hotel Jen Orchardgateway Singapore by Shangri La
  • JEN Singapore Orchardgateway by Shangri-La Singapore
  • JEN Singapore Orchardgateway by Shangri-La Hotel Singapore

You should know

  • Pool access available from 6:00 AM to 11:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.