Skip to main content
Beginning of main content
4.7 out of 5

"Excellent location, staff extremely friendly and helpful, comfortable room, and attentive housekeeping. Great gym and pool and brilliant restaurant. C ... " More

By a verified traveller on Mon 06 Mar 2023

Enter dates to see availability

Superior Twin Room, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room (Family)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

The shopping around JEN Singapore Orchardgateway by Shangri-La gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Orchard Road. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.

  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Makan at Jen
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests have great things to say about the helpful staff and the location
  • Steps from Orchard Central and a 3-minute drive from National Museum of Singapore

JEN Singapore Orchardgateway by Shangri-La ratings based on 13 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for JEN Singapore Orchardgateway by Shangri-La

Everyone (5) Couples (5) Family (3)
5 out of 5

Posted by on 27 Jun 2024

Was this review helpful to you?
5 out of 5
Excellent location, staff extremely friendly and helpful, comfortable room, and attentive housekeeping. Great gym and pool and brilliant restaurant. Could not fault this hotel.

Posted by on 6 Mar 2023

Was this review helpful to you?
5 out of 5
Excellent hotel in a very central location. Somerset MRT station on your door step for easy access to all other areas of Singapore including Changi Airport. Gym and breakfast require a 1 hour time slot to be booked due to Covid. The gym only has 4 slots per hour due to its size. Orchard Gateway mall has a wide arrange of shops, ATMs and food outlets

Posted by on 11 Apr 2022

Was this review helpful to you?
5 out of 5

Posted by on 29 Feb 2024

Was this review helpful to you?
3 out of 5
Das Steak zum Dinner war Preis vs. Qualität „Angus“ überteuert. Beim Check-In nicht erklärt, wie der Lift funktioniert. Musste Touristen fragen, wie ich in den 14. Stock gelange. Keine Buchungen für Exkursionen über Hotel möglich. Nach 2 maligem Nachfragen wurde ich an das Tourist Information Center in der Nähe verwiesen. Vorab bin ich 1 Stunde zu Fuss unterwegs gewesen um eine Sightseeing Agency zu finden !!

Posted by on 23 Jan 2024

Was this review helpful to you?
4 out of 5
Allas voisi olla syvempi. Hotelli on upea! Kannattaa ottaa Clubi huone.

Posted by on 8 Nov 2023

Was this review helpful to you?
5 out of 5
Sehr angenehmer aufenthalt auch dank dem guten Service!

Posted by on 5 Sep 2023

Was this review helpful to you?
4 out of 5
The Hotel is very well located and with the MRT within reach of all places to visit. The infinity pool was great and open till 10pm! That was really great after a long sightseeing day.

Posted by on 25 Jun 2023

Was this review helpful to you?
5 out of 5
Das Hotel Jen liegt in der Orchadgateway Mall im 10 Stock. Das sehr hochwertige Hotel ist sehr sauber und ruhig. Ein Absolutes Highlight ist der wunderbar angelegte Dachpool. Ich kann jedem das Hotel wärmstens Empfehlen.

Posted by on 3 Mar 2020

Was this review helpful to you?
Comment from Hotel Management

4 Mar 2020 by Julian Wipper

Hi Traveller Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed our award-winning rooftop infinity pool and our central location. Indeed, our rooftop infinity pool is amazing as it has beautiful panoramic views of the city skyline which makes it the perfect place to unwind and relax and to take Instagram-worthy moments. It is definitely our favourite spot in the hotel. Check out our Shangri-La Application on your smartphone devices for your next stay with us as you will be able to do a mobile check-in and check-out which is very efficient. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

5 out of 5

Posted by on 7 Feb 2020

Was this review helpful to you?
Comment from Hotel Management

7 Feb 2020 by Julian Wipper

Hi Traveller Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed your overall stay with us. We would like to hear from you what your favourite part of the hotel is for your next stay with us. We hope to see you again soon. Best Regards, Julian Wipper, General Manager Hotel Jen Orchardgateway Singapore

About the JEN Singapore Orchardgateway by Shangri-La (SG Clean)

Location 277 Orchard Road, Singapore, 238858

Property Features

JEN Singapore Orchardgateway by Shangri-La offers its guests an outdoor pool, a 24-hour health club, and Access to hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 452 square feet (42 square metres) and includes conference space. A rooftop terrace, a vending machine, and concierge services are also featured at the business-friendly JEN Singapore Orchardgateway by Shangri-La. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Singapore hotel.

  • 499 guestrooms or units
  • 10 levels
  • Conference rooms
  • 452 sq ft of conference space
  • 42 sq. m of conference space
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Computer for guest use
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Metro station: Somerset Station (0.1 km / 0.1 mi)
  • Parking: Free self parking

Room Amenities

JEN Singapore Orchardgateway by Shangri-La offers 499 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Cots (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.

Makan at Jen – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.

Trippi – This poolside rooftop bar only serves light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 107.91 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at JEN Singapore Orchardgateway by Shangri-La

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Shangri-La Cares (Shangri-La)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SGD 45.14 for adults and from SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Traders Hotel
  • Traders Orchardgateway Hotel Singapore
  • Traders Orchardgateway Singapore
  • Hotel Jen Orchardgateway Singapore Shangri-La
  • Hotel Jen Orchardgateway
  • Jen Orchardgateway Singapore
  • Jen Orchardgateway
  • Hotel Jen Orchardgateway Shangri-La
  • Jen Orchardgateway Shangri-La
  • Hotel Jen Orchardgateway Singapore by Shangri La
  • Hotel Jen Orchardgateway Singapore Shangri-La
  • Hotel Jen Orchardgateway Shangri-La
  • Jen Orchardgateway Singapore Shangri-La
  • Jen Orchardgateway Shangri-La
  • Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
  • Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
  • Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
  • Traders Orchardgateway Hotel Singapore
  • Hotel Jen Orchardgateway Singapore by Shangri La
  • Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
  • Hotel Jen Orchardgateway Singapore
  • Jen Orchardgateway Shangri La

You should know

  • Pool access available from 6:00 AM to 10:30 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
url importing http://www.ebookers.com/Singapore-Hotels-JEN-Singapore-Orchardgateway-by-Shangri-La.h906062-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Singapore-Hotels-JEN-Singapore-Orchardgateway-by-Shangri-La.h906062-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.ebookers.com/Singapore-Hotels-JEN-Singapore-Orchardgateway-by-Shangri-La.h906062-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.